Trincomalee Hotels with Airport Shuttle

"There were so many things, but overall, all the staff were very hardworking, kind and good people! First of all, it seems that the reservation for 4 nights that I had made on Trip.com was not made at the time of check-in. There are many staff members, but there are only about two staff members who can communicate in English without any problems, and it was difficult to find them every time lol. I was hurriedly guided to my room, but I couldn't find the air conditioner remote control, and a staff member just brought me a towel (probably the room was hastily provided, so it was not fully prepared?) When I asked for the remote control at that time, they brought it to me relatively quickly. The wi-fi password was handwritten on the phone, but it was faded and I couldn't read it, so I looked for a staff member again and asked lol. I thought there would be hot water, but it was room temperature (it was a little cold at first, but if you try hard to take a shower, it feels like it's getting warmer for some reason, but it was exactly the same temperature lol) and the water pressure was quite weak. I asked the staff, but it seems that the temperature probably can't be changed. I asked them for at least the water pressure, and it improved a little. However, the water pressure was weak again the next night, so I asked them to adjust the water pressure every day for four days before taking a shower. When the staff came to check the water pressure, they stood on the bath mat with their shoes on, and the bath mat turned black because the shoes were wet with water... This happened two days in a row, so we told them that the water pressure had improved and it was okay to check it. It may be a cultural difference, but I guess they don't care about guests' bath mats turning black. The laundry service, free bicycle rental, and currency exchange that were listed on Trip.com (same as ***********) were not available lol The location is nice, right in front of the sea. It's a 10-20 minute walk to the town, but I was so scared of the stray dogs at night (they sleep and relax during the day, but are super active at night...) that I had to use a tuk-tuk every time. The hotel itself is not bad, but the shower was the only thing that bothered me. There were also frequent power outages every day. (It wasn't particularly difficult, but it sometimes took several hours lol) The staff were all really trying to solve the problem and listen to our requests. They were very calm and friendly, and always had a shy smile lol However, their English was quite weak, so it was necessary to be patient and communicate."