Prima Luce Downtown

Although from the outside it doesn't look like a hotel but once you enter the building and reach the reception, all's well and good service given by receptionist. Room is spacious, clean and there's a mini fridge, jug kettle provided. Location is convenient to bus stops, supermarket and the Old Town.

this hotel is terrible n the worst one i ever stayed. located in an abandoned shopping center, claimed its under construction but i doubt that. u need to enter thru the back door, which is inconvenient when carrying luggage. the hotel doesnt look like a proper one. seems like people illegally turn the office to rooms which makes me concern safety.

The apartment was beautiful, the location was amazing and the staff were so friendly!

The hotel was irresponsive despite multiple attempts of follow up.

How this is a 4 star hotel totally baffles me unless they just award it to themselves. Having been contacted early in the day, I confirmed what I had already said in my booking that we would not arrive until late evening, about 22.30 - the answer was 'fine'. Except it wasn't fine. When our taxi dropped us off I assumed it was the wrong place as it seemed to be a derelict shopping centre with no obvious signage for a hotel. An hour later having searched the area, called their 'emergency' number multiple times, and found a faded note beside a door that would not open, a stranger walking past took pity on us and led us down into a smelly delivery area where they opened the back door for us. We then got to the unmanned reception and phoned the emergency number listed there only to hear it ring in a locked safe behind the desk. Our room key and a note had been left out, so we set off to look for room 707. The floor we were on had rooms in the 300s so I walked up and down every floor in this abandoned shopping centre to confirm there was no other floor of rooms. The very top floor was cordoned off with a no entry sign. Eventually another kind stranger came back to us and showed us where 707 was located - between 312 and 314! Needless to say the room looked nothing like any of the photos. When I pulled back the curtain there was a 2.5M wall topped by a 20cm window. Even though I am tall it is impossible to know if there is any kind of view. I would absolutely advise against stay in this kip.