3-Star Hotels in Marseille

Convenient location with access to parking which was rather pricey 43 euro for 38 hours even with discount. You can leave your car and spend the day walking around Marseille. It’s walking distance to both old and new ports. Near the hotel there are two shopping malls - Deck Village and Printemps.

The room was extremely spacious, and the bathroom was also very large. It was very comfortable to stay here. The location is excellent — just a few minutes’ walk to the old port. The only downside was the hot water situation: after one person showered in the evening, there was no hot water left, so the second person could not shower. This might be due to a limited hot water tank or the system stopping at a certain time. There were no staff on duty in the evening, so it was not possible to get assistance, and this issue was not mentioned before check-in.

I chose this hotel because it is close to the train station and convenient to take the airport line the next day. The location is very good, just a few steps from the subway station, two stops to the old port. Most of the attractions in Marseille are around the old port. There are not many hotel rooms, the room is not big or small, if you open two large boxes, there is a little restriction on walking. The room rate is early, there are not many breakfast options, there is a courtyard where you can eat breakfast, you can have a cup of coffee in the courtyard.

1. On June 17th, I had a 'Still in' sign on my door during the day. Although I went out for lunch, I didn't remove the sign as I didn't want anyone entering my room. However, when I returned in the afternoon, I found that the room card I had left in the power slot was gone, stolen! I immediately went downstairs to report to the front desk that my room card had been stolen from the slot inside my room. The front desk had no idea who had entered my room, meaning the person who stole the card could re-enter my room at any time. There was absolutely no security during my stay. The front desk staff were completely unhelpful and showed a passive attitude. 2. On June 18th, around 9 PM, I was taking the elevator downstairs when it broke down and wouldn't open. I was trapped inside, continuously pressing the emergency button. It took several minutes for someone to respond, but still no one came to help me get out. The elevator was a sealed space with no air circulation, which was very uncomfortable. In the end, I had to use all my strength to pry open the door myself to escape. I immediately went downstairs to complain to the front desk. There were two staff members on duty at the time; one sat there as if nothing had happened, while the other had a terrible attitude, stating that he had called maintenance and that the broken elevator was not his problem. I asked, 'Shouldn't you have helped me get out first? If maintenance never arrived, would I have been stuck in an airless elevator?' This hotel clearly has no SOP (Standard Operating Procedure) for elevator breakdowns, simply abandoning guests trapped inside. When I complained after freeing myself, instead of apologizing and comforting me, the duty staff member argued with me, saying he was only responsible for calling maintenance and nothing else. He even dared me to complain to hotel management, saying he didn't care. There was absolutely no service quality. 3. From the theft of my room card from inside my room to being trapped in a broken elevator with no assistance, this hotel offers absolutely no security and terrible service quality.

Coming out of the train station, head towards Marseille's Arc de Triomphe. You'll know you're there when you see the Arc de Triomphe Hotel; the entrance is on the right and the hotel itself is on the left. If you have luggage, use the side entrance as the main entrance has steps. The rooms aren't cleaned daily, and extra towels come with an additional charge. It gets incredibly hot in the room, even though it doesn't get much direct sunlight. If the price difference isn't significant, I'd recommend booking a room with a balcony. Those rooms face outwards and offer a view of the Arc de Triomphe. There was a bit of a mix-up with my Ctrip reservation. The younger guy at the front desk couldn't find my booking, but the more experienced staff member was really helpful and sorted it out even before Ctrip could. The French lady at the front desk during check-out was excellent, very proactive, and even said goodbye in Chinese!

During this trip, I was fortunate enough to choose this hotel as my resting place, and it certainly gave me an unforgettable stay. First of all, the check-in process is extremely convenient. I arrived at the hotel a full two hours ahead of the expected check-in time, but the front desk staff did not the slightest inconvenience or evasion, but in a very warm attitude for me to check in quickly. Secondly, the room itself is large and comfortable to live in, and offers a wide variety of kitchenware and cutlery. All in all, convenient check-in, warm service, comfortable room, a perfect experience beyond expectations!

Location is good, close to metro, have restaurants and supermarket nearby. Room is clean and spacious, and there is kitchen facilities that you can prepare meals. Staff are helpful. The downside is, the bed (mattress) is hollow (curved) not comfortable; and our room seems to have some odors (like sewage) from time to time.

The biggest advantage is that the train station is very close. The train station is on a high ground. It is very difficult to pull boxes in the city, such as the old port. It is recommended that the subway taxi is closer. The whole Marseille has various heights and lows. ibis is mainly soundproofed. The sound of other neighbors closing the door is not loud outside the window. Breakfast is really good at this price hotel.

The room is fine but the surround area seems quite empty. Not easy to find a restaurant nearby

The room was perfect, had airconditioning, good bed, clean. The only thing is that they should regularly check if everything still works fine. Specifically, lamps and items in the bathroom.