3-Star Hotels in Marseille

Ibis always my first choice. Price always good, location always perfect to major areas in location. Service is always consistently helpful and professional. Great room with fantastic reception amenities.

Knowing that it is close to Marseille Railway Station, I didn't expect it to be so close, and I went out 200 meters. The room was small, the two 28-inch boxes were a bit cramped, breakfast met the requirements of European Samsung, and there was a small yard that was a plus. Not far from various attractions, within 20 minutes.

The room was extremely spacious, and the bathroom was also very large. It was very comfortable to stay here. The location is excellent — just a few minutes’ walk to the old port. The only downside was the hot water situation: after one person showered in the evening, there was no hot water left, so the second person could not shower. This might be due to a limited hot water tank or the system stopping at a certain time. There were no staff on duty in the evening, so it was not possible to get assistance, and this issue was not mentioned before check-in.

1. On June 17th, I had a 'Still in' sign on my door during the day. Although I went out for lunch, I didn't remove the sign as I didn't want anyone entering my room. However, when I returned in the afternoon, I found that the room card I had left in the power slot was gone, stolen! I immediately went downstairs to report to the front desk that my room card had been stolen from the slot inside my room. The front desk had no idea who had entered my room, meaning the person who stole the card could re-enter my room at any time. There was absolutely no security during my stay. The front desk staff were completely unhelpful and showed a passive attitude. 2. On June 18th, around 9 PM, I was taking the elevator downstairs when it broke down and wouldn't open. I was trapped inside, continuously pressing the emergency button. It took several minutes for someone to respond, but still no one came to help me get out. The elevator was a sealed space with no air circulation, which was very uncomfortable. In the end, I had to use all my strength to pry open the door myself to escape. I immediately went downstairs to complain to the front desk. There were two staff members on duty at the time; one sat there as if nothing had happened, while the other had a terrible attitude, stating that he had called maintenance and that the broken elevator was not his problem. I asked, 'Shouldn't you have helped me get out first? If maintenance never arrived, would I have been stuck in an airless elevator?' This hotel clearly has no SOP (Standard Operating Procedure) for elevator breakdowns, simply abandoning guests trapped inside. When I complained after freeing myself, instead of apologizing and comforting me, the duty staff member argued with me, saying he was only responsible for calling maintenance and nothing else. He even dared me to complain to hotel management, saying he didn't care. There was absolutely no service quality. 3. From the theft of my room card from inside my room to being trapped in a broken elevator with no assistance, this hotel offers absolutely no security and terrible service quality.

Overall, it was okay. The air conditioning wasn't cooling properly and it only worked after being repaired. When I asked for hot water to make coffee, one receptionist said I needed to heat the water from the tap myself in the microwave, but another receptionist took me to the coffee machine to get hot water.

I really liked the hotel's location because it's close to buses, the metro, etc., which makes the stay much easier when you don't have a car. The alley where the hotel is located isn't very clean (there was a smell of urine and some overflowing trash), but it wasn't too bothersome, and it was especially quiet in the evenings. I also found it to be a safe neighborhood (I was traveling alone as a woman and could walk around day and night without any problems). There are plenty of bakeries, cafes, restaurants, fast food outlets, and markets nearby. The only issue was that the elevator is a bit run-down, and on the second night, I found a red/brown stain on my sheet and the same stain on my duvet cover, as well as holes in the duvet cover. This was unacceptable. I went to reception, and when I returned for my last night, the room was spotless. It's a shame that the bare minimum wasn't done sooner, but I thank the staff for being so responsive and very friendly throughout, so thank you!

The biggest advantage is that the train station is very close. The train station is on a high ground. It is very difficult to pull boxes in the city, such as the old port. It is recommended that the subway taxi is closer. The whole Marseille has various heights and lows. ibis is mainly soundproofed. The sound of other neighbors closing the door is not loud outside the window. Breakfast is really good at this price hotel.

Conveniently located close to the airport and easily accessible by tram. Even though I checked in late, the staff was very welcoming. The welcome drink in the lobby was delicious. The accommodation was fully equipped with everything I needed, including a kitchen. I would love to stay here again when I visit Bordeaux.

During this trip, I was fortunate enough to choose this hotel as my resting place, and it certainly gave me an unforgettable stay. First of all, the check-in process is extremely convenient. I arrived at the hotel a full two hours ahead of the expected check-in time, but the front desk staff did not the slightest inconvenience or evasion, but in a very warm attitude for me to check in quickly. Secondly, the room itself is large and comfortable to live in, and offers a wide variety of kitchenware and cutlery. All in all, convenient check-in, warm service, comfortable room, a perfect experience beyond expectations!

a pity to arrive late (22.30) and could not have anything from the restaurant, nothing around at walkable distance, I would have liked a fridge bar in the room