3-Star Hotels in Marseille

Ibis always my first choice. Price always good, location always perfect to major areas in location. Service is always consistently helpful and professional. Great room with fantastic reception amenities.

The room was extremely spacious, and the bathroom was also very large. It was very comfortable to stay here. The location is excellent — just a few minutes’ walk to the old port. The only downside was the hot water situation: after one person showered in the evening, there was no hot water left, so the second person could not shower. This might be due to a limited hot water tank or the system stopping at a certain time. There were no staff on duty in the evening, so it was not possible to get assistance, and this issue was not mentioned before check-in.

Knowing that it is close to Marseille Railway Station, I didn't expect it to be so close, and I went out 200 meters. The room was small, the two 28-inch boxes were a bit cramped, breakfast met the requirements of European Samsung, and there was a small yard that was a plus. Not far from various attractions, within 20 minutes.

1. On June 17th, I had a 'Still in' sign on my door during the day. Although I went out for lunch, I didn't remove the sign as I didn't want anyone entering my room. However, when I returned in the afternoon, I found that the room card I had left in the power slot was gone, stolen! I immediately went downstairs to report to the front desk that my room card had been stolen from the slot inside my room. The front desk had no idea who had entered my room, meaning the person who stole the card could re-enter my room at any time. There was absolutely no security during my stay. The front desk staff were completely unhelpful and showed a passive attitude. 2. On June 18th, around 9 PM, I was taking the elevator downstairs when it broke down and wouldn't open. I was trapped inside, continuously pressing the emergency button. It took several minutes for someone to respond, but still no one came to help me get out. The elevator was a sealed space with no air circulation, which was very uncomfortable. In the end, I had to use all my strength to pry open the door myself to escape. I immediately went downstairs to complain to the front desk. There were two staff members on duty at the time; one sat there as if nothing had happened, while the other had a terrible attitude, stating that he had called maintenance and that the broken elevator was not his problem. I asked, 'Shouldn't you have helped me get out first? If maintenance never arrived, would I have been stuck in an airless elevator?' This hotel clearly has no SOP (Standard Operating Procedure) for elevator breakdowns, simply abandoning guests trapped inside. When I complained after freeing myself, instead of apologizing and comforting me, the duty staff member argued with me, saying he was only responsible for calling maintenance and nothing else. He even dared me to complain to hotel management, saying he didn't care. There was absolutely no service quality. 3. From the theft of my room card from inside my room to being trapped in a broken elevator with no assistance, this hotel offers absolutely no security and terrible service quality.

I had a great stay as always at this BnB — check-in and check-out were smooth and convenient. I chose this location because it’s close to the embassy I needed to visit. The receptionist (unfortunately I didn’t catch her name) was very helpful and kind. I was unprepared for my appointment, but she went out of her way to help me by finding scissors and glue so I could attach my photo to a document. She even looked for them in the next office! I really appreciated her small but thoughtful gestures. I also stored my bag there and picked it up after my appointment. Although my embassy visit didn’t go well, my experience at the BnB was still excellent thanks to her.

The hotel is ideally located, close to bus lines, the metro, and Saint-Charles train station, as well as not far from the Prado. The room has everything you need for a comfortable stay. The staff is incredibly kind: everyone we met was absolutely lovely. The only minor drawbacks were a lack of natural light in the room and the cleanliness could be improved. For the price, I highly recommend it.

During this trip, I was fortunate enough to choose this hotel as my resting place, and it certainly gave me an unforgettable stay. First of all, the check-in process is extremely convenient. I arrived at the hotel a full two hours ahead of the expected check-in time, but the front desk staff did not the slightest inconvenience or evasion, but in a very warm attitude for me to check in quickly. Secondly, the room itself is large and comfortable to live in, and offers a wide variety of kitchenware and cutlery. All in all, convenient check-in, warm service, comfortable room, a perfect experience beyond expectations!

The biggest advantage is that the train station is very close. The train station is on a high ground. It is very difficult to pull boxes in the city, such as the old port. It is recommended that the subway taxi is closer. The whole Marseille has various heights and lows. ibis is mainly soundproofed. The sound of other neighbors closing the door is not loud outside the window. Breakfast is really good at this price hotel.

The room was perfect, had airconditioning, good bed, clean. The only thing is that they should regularly check if everything still works fine. Specifically, lamps and items in the bathroom.

a pity to arrive late (22.30) and could not have anything from the restaurant, nothing around at walkable distance, I would have liked a fridge bar in the room