Marseille Hotels with Parking

A wonderful stay. The concierge and staff was very helpful and friendly. Amazing view on the balcony and very spacious rooms with comfortable beds. Will be staying here for future trips and highly recommend this for anyone looking to spend time in Marseilles! View from the room:

1. On June 17th, I had a 'Still in' sign on my door during the day. Although I went out for lunch, I didn't remove the sign as I didn't want anyone entering my room. However, when I returned in the afternoon, I found that the room card I had left in the power slot was gone, stolen! I immediately went downstairs to report to the front desk that my room card had been stolen from the slot inside my room. The front desk had no idea who had entered my room, meaning the person who stole the card could re-enter my room at any time. There was absolutely no security during my stay. The front desk staff were completely unhelpful and showed a passive attitude. 2. On June 18th, around 9 PM, I was taking the elevator downstairs when it broke down and wouldn't open. I was trapped inside, continuously pressing the emergency button. It took several minutes for someone to respond, but still no one came to help me get out. The elevator was a sealed space with no air circulation, which was very uncomfortable. In the end, I had to use all my strength to pry open the door myself to escape. I immediately went downstairs to complain to the front desk. There were two staff members on duty at the time; one sat there as if nothing had happened, while the other had a terrible attitude, stating that he had called maintenance and that the broken elevator was not his problem. I asked, 'Shouldn't you have helped me get out first? If maintenance never arrived, would I have been stuck in an airless elevator?' This hotel clearly has no SOP (Standard Operating Procedure) for elevator breakdowns, simply abandoning guests trapped inside. When I complained after freeing myself, instead of apologizing and comforting me, the duty staff member argued with me, saying he was only responsible for calling maintenance and nothing else. He even dared me to complain to hotel management, saying he didn't care. There was absolutely no service quality. 3. From the theft of my room card from inside my room to being trapped in a broken elevator with no assistance, this hotel offers absolutely no security and terrible service quality.

Overall, it was okay. The air conditioning wasn't cooling properly and it only worked after being repaired. When I asked for hot water to make coffee, one receptionist said I needed to heat the water from the tap myself in the microwave, but another receptionist took me to the coffee machine to get hot water.

This is my second stay; the location is very convenient for independent travelers.

Conveniently located close to the airport and easily accessible by tram. Even though I checked in late, the staff was very welcoming. The welcome drink in the lobby was delicious. The accommodation was fully equipped with everything I needed, including a kitchen. I would love to stay here again when I visit Bordeaux.

During this trip, I was fortunate enough to choose this hotel as my resting place, and it certainly gave me an unforgettable stay. First of all, the check-in process is extremely convenient. I arrived at the hotel a full two hours ahead of the expected check-in time, but the front desk staff did not the slightest inconvenience or evasion, but in a very warm attitude for me to check in quickly. Secondly, the room itself is large and comfortable to live in, and offers a wide variety of kitchenware and cutlery. All in all, convenient check-in, warm service, comfortable room, a perfect experience beyond expectations!

a pity to arrive late (22.30) and could not have anything from the restaurant, nothing around at walkable distance, I would have liked a fridge bar in the room

1. one centered whole room lighting is annoying, separate small independent light are needed 2. more drawers and wardrobe needed then staying long thing too messy due to lack of drawer and wardrobe 3. vending machines don't give product on the first try, need to pay 2 times I bought water and my money is deducted from my bank account but no product and the reception girl doesn't give **** about vending machine malfunction

I have the habit of going to this hotel, the reception is nice, the location is very good at the entrance of Marseille and just next to the port of the stake.

I had a decent stay. The hotel was clean, and my room was cleaned daily, which I appreciated. Most staff were friendly, but one staff member seemed dismissive. The internet was very weak, and even after room changes, it didn’t improve. Communication with housekeeping was difficult since they spoke little English. The location is a new area about fifteen to twenty minutes walk from public transport, with very few shops or restaurants nearby. The nearest supermarket is also around fifteen minutes walk. Overall, it’s clean and okay, but the internet, communication, and location are things to consider before booking.