4-Star Hotels in Batam

The hotel is very clean. Staff are very friendly and helpful. The swimming pool is small and dirty when we were there. Kids walking around at the breakfast area and jumping in and out from the pool to breakfast area. No proper towels provided for the pool. My room is clean but face a block of construction wall which looks really eerie at night. I think they are in the midst of extension their hotel. Blackout twice but power came back fast. Despite the small imperfect, it is still a very comfortable hotel which I will go back to in Batam.

Stayed at Panbill Residence Serviced Apartment during my family trip to Batam, and overall it was a pleasant and comfortable stay. This place is suitable for travelers who prefer a quieter and more relaxing environment instead of staying right in the busy city center. One of the highlights of our stay was definitely the staff service. The team was very friendly, polite, and always willing to help whenever needed. I would especially like to mention a staff member named Berkat, who truly went the extra mile to accommodate our requests and ensure that our stay was comfortable. His helpful attitude and dedication made a very positive impression on us and added warmth to the overall experience. The environment of the residence is peaceful and relaxing. Unlike hotels located in crowded tourist areas, this property offers a calmer atmosphere that feels more suitable for families or travelers who simply want to rest and unwind. The surroundings are quiet, and the overall ambiance is comfortable after a long day of sightseeing. The room itself was clean, comfortable, and well-maintained. Housekeeping did a good job keeping the room tidy, and the facilities provided were sufficient for a family stay. The bed was comfortable, and the apartment-style setup gave a more homely feeling compared to a standard hotel room. One thing to take note of is the location. The residence is located quite far from Batam’s main city or town area, roughly around 20 minutes away depending on traffic. This means you may need extra planning if you intend to travel frequently into town for shopping or dining. Fortunately, the property provides a scheduled shuttle bus service, which is very helpful. However, guests will need to follow the shuttle timing strictly, as it operates based on a fixed schedule. Overall, Panbill Residence Serviced Apartment offers a comfortable and relaxing stay with excellent hospitality from the staff. While the location may not be the most convenient for those wanting quick access to the city, it is still a good choice for families or travelers looking for a peaceful accommodation experience in Batam.

lacking very much in amenities. only bath towel and floor towel. no hand towel. hotel smells old. breakfast was between meh and not nice. bellboy is friendly. when we first went to our non smoking room, it reeked of smoke. so much for asking guests to not smoke in non smoking room but no one checks or enforce.

The environment is great, backed by mountains and facing the sea. You get mountains, the sea, and the Baliang Bridge – the scenery is beautiful, and each individual villa is lovely too. Breakfast is quite generous. The main issue was lunch and dinner, with limited options (or perhaps just not to my taste). It's especially suitable for vacations, unwinding, and relaxation. There are several outdoor pools, beach volleyball, beach ATVs, jet skis, a spa, and a gym. You can stroll around the mountains, down by the sea, and everywhere in between. The room is spacious and has a balcony. The price is reasonable.

This is a pleasant hotel located near Harbour Bay, although it is not within comfortable walking distance. The food and service were both very good. A special mention goes to the chef preparing the fried noodles—they were outstanding, and I would happily return just to enjoy that dish again. The guest room was comfortable, but the furniture showed noticeable signs of wear and would benefit from refurbishment or replacement. The swimming pool access felt a little unusual, as the entrance is located next to the restaurant, while the changing rooms are quite a distance away, making it less convenient for guests. The gym is spacious, which is a great feature. However, many of the machines were out of order, so maintaining or replacing the equipment would significantly improve the fitness facilities.

A perfect stay! I enjoyed this resort so much. Everything is very accessible, and the room was beautifully designed. The staff are all incredibly friendly—especially the security guards and buggy drivers who provided excellent service. Between the fantastic restaurants, the relaxing bar, and the stunning view, everything about this trip was absolutely perfect. Highly recommended!

All the hotel staff, including the front desk, were not only attentive but also very enthusiastic and polite. 👍🏻 We had a good stay for both nights. However, the bedsheets and bathtub were a bit yellow; cleanliness needs attention.

Good location with many food options nearby. Walking distance to Nagoya Hill Mall. Breakfast is superb, delicious local tastes. The room is clean but lacks amenities, especially hand towels and hairdryers.

I enjoyed the accessibility to Grand ESKA spa. The breakfast buffet was simple yet enjoyable and delicious. The staffs are friendly and helpful. Appreciated the front desk team for remembering us by face and asking how our day was daily. The hotel was refurbished. Even though old, the bed was good, firm and new and room was kept clean. The lift was rather dingy but it still got us up and down safely. Lastly, i personally enjoyed the quiet corners of the hotel. Loved the fact that our level was “child free” hence there werent kids shouting in rooms. I love children, but the hotel’s particular policy of no child in the room type we booked was pleasantly surprising. Will returned. Note: spa experience was on point too.

From the time we booked the trip until we checked out everything was so smooth and beautiful. There's a shuttle service from Nongsa Ferry Terminal to the resort. Every single staff were friendly, kind, accommodating, helpful...In room dining service is available 24/7. We loved the beach bar. Decent breakfast spread, the ala carte menu at taming sari was so good. Rooms were very clean, spacious and theview from our balcony was so serene and beautiful! The only thing the management need to consider is installation of more fan or air cooler at Taming Sari as its too hot. Some of the fans were out of order. The weather is extremely hot. While we enjoyed the food,drinks and the amazing service by the team we had to finish our meal quickly and head back to the room as its extremely hot and stuffy in there.