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9.0/10
Great
MMimyoTravelsOverall, really really satisfied with this place! Booked this hotel with my family of 4. Firstly, the room we book is definitely big enough of all of us :) To be able to have dinner on a table, and having 2 toilets, is really great! SUPER big shoutout to the hotel breakfast - it is one of the best I've ever seen. Absolutely huge, and have probably everything you may expect of a southeast asian breakfast :) Regarding location, yes there are not a lot of things you can do within walking distance, but there is a small mini mart just 3 minutes walk away if you want to grab some snacks or drinks. They also provide shuttle bus service to some selected malls - which is great! We did use this service to Grand Batam Mall :) You will have to inform the concierge beforehand just so they can make sure the mini bus will have enough seats for everyone. However, a slight disappointment happened after - after we arrived at Grand Batam Mall, the driver asked if we would like a ride back later (which is so kind of him), I told him I'm not so sure yet - if I'll need one, I'll send a Whatsapp to their front desk. 30 minutes before I decided to book the mini bus back, I sent a Whatsapp which no one replied, so ended up booking a gojek back to the hotel 30 minutes later. Which makes me wonder if what was the point of the hotel having a Whatsapp haha! It would have been nice if someone replied, even if rejecting me for last minute booking, which I am totally fine with :)
Nonetheless, thats the only small point I think the hotel can improve on. The rest of the staff are SOOOO friendly!!! The facilities in the hotel (gym, pool, restaurants) are also clean, looks new, and high end as these are shared facilities with the neighbouring Wyndham Panbil (5 stars). I will 100% recommend everyone to come here, and I would love to return again some day ^^
CC CyrilRoom is spacious. Cleanliness -neat and tidy. However, I will rate it as fair. Reason : Despite staying at the non-smoking level, the smoky smell lingers in the air( room, corridor......etc). I am unsure of the reason . Could it be due to the air-conditioning unit?
Breakfast provided - Indonesia- style. Some dishes were tasty.
Service- Superb!Staff are friendly and courteous.
Convenience - not near to the shopping malls. However, it does provide 1-way feeder service to the malls at stipulated timings. Nevertheless, Grab car service is available in Batam. Journeys from malls to hotel is short.
LLibra LadyHotel is still going through some upgrading at the back of the building. Which does not affect the guest at all. Was taken aback by the height and transparent lifts welcoming us. Very grand entrance indeed. However, the colour is out dated. Is it supposed to be underwater theme or inside a ship theme. But the most distinct feature that struck my nose was the air freshener. I really don't like it. Apart from that, room was spacious, clean & bed a little soft for my liking. Toilets big and clean. But I noticed at the under side of the toilet bowl is not cleaned properly. Bathing liquid is not enough for 3 of us. Would be better if wall mounted pumps used instead of small refillable travel bottles. Breakfast spread is substantial and tasty. With the affordable price. Will definitely come again.
CChrichillI had a wonderful stay at the hotel with my husband and son, where I celebrated my birthday. The room was clean and comfortable, and all staff were courteous and attentive.
Special thanks to the General Manager, Mr. Bart, for being kind and approachable. It is no wonder the team is excellent under your leadership. Thank you as well for the complimentary drinks. I also commend Pritty for her excellent service at the restaurant. The food was very good, especially the carbonara.
I truly appreciate the thoughtful birthday greeting from Zamzam, Noven, Aura, and the rest of the team. Thank you to the front desk and all staff for the warm hospitality.
FFarhanaZulWe recently stayed at Montigo Resorts Nongsa to celebrate my birthday, and it turned out to be a memorable experience.
To our surprise, the resort gave us a complimentary upgrade to a beautiful three-storey villa, complete with two bedrooms, a spacious living area on the ground floor, and rooftop access on the top level. It was a lovely gesture that made my birthday feel even more special. We were also treated to a complimentary birthday cake, which was delicious and greatly appreciated.
A special mention goes to the staff, who were consistently friendly, professional, and welcoming throughout our stay. Their warm hospitality and attentiveness contributed greatly to the overall experience.
The resort itself is a great place if you're looking for a relaxing getaway where you can spend most of your time within the property. The villas are spacious, private, and perfect for unwinding.
One area that could be improved is the buggy service. While the staff were helpful, waiting times could sometimes range from 15 to 20 minutes even during our off-peak stay. I can imagine the wait may be even longer during peak periods, so increasing the frequency of buggies would certainly enhance the guest experience.
Do note that the resort is located about 30 minutes from Batam city centre, where most of the shopping malls and restaurants are. If you're planning to explore the city frequently, this is something worth considering.
Overall, we had a wonderful stay and truly appreciated the thoughtful birthday surprises. The villa upgrade, birthday cake, and excellent service made the occasion extra special, and we would definitely consider returning for another relaxing getaway.
GGuest UserI'm giving five stars to the hotel driver, the service was absolutely excellent! You can contact the hotel the day before check-in to arrange a pick-up from the ferry drop-off point, and when you're ready to leave, you can also book a free ride from the hotel to the pier. It's incredibly convenient. We were so lucky to have this driver; he proactively helped us with our luggage, assisted us with our visa on arrival, and even filled out our immigration cards... The service was top-notch! The hotel environment is also fantastic. Everything about this trip was great, apart from the bad weather. I'll definitely be back!
AAnonymous UserI had a mixed experience at this hotel. On the positive side, the hotel is generally clean and the front desk staff are exceptionally polite and helpful. The room itself was tidy and the bathroom was in good condition.
However, we stayed in Room 426 and had a very difficult time sleeping. The bed makes a lot of loud noise every time you turn over, which made it almost impossible to get a good night's rest. If you are looking for quality sleep, I would recommend requesting a different room.
The worst part is I forgot to ask for changing another room😇😇😇
AAnonymous UserGood location with many food options nearby. Walking distance to Nagoya Hill Mall. Breakfast is superb, delicious local tastes. The room is clean but lacks amenities, especially hand towels and hairdryers.
AAnonymous UserIHG. Holiday Inn. It seems like this hotel at Batam has been neglected. Many of the amenities are lacking in maintenance. The pool, gym, kids club.....the list goes on. Staff are excellent. But why has the hotel not kept up with maintaining it well when it's such a popular hotel. Covid took havoc world wide. But many hotels have bounced back and are welcoming guests with renewed hope. Hotels needs to constantly upgrade so that guests want to keep coming back.
Slippery walkways, itchy body after sleeping on the bed and toilets that lack are some of the features at Holiday Inn Batam.
Time to see how you can improve your rating. Its a great hotel if you improve on the upkeep.
Never too late to start. Looking forward to coming back in 2026 if there are improvements.
༃༃྅nuo༉xi༊Amenities: Toiletries were provided, but I brought my own shampoo. The lack of a hairdryer was a bit inconvenient.
Cleanliness: The room, including the bathroom, was very clean. Staff cleaned the room daily.
Environment: The room was filled with a scent, which I personally didn't care for. The room faced the street and was extremely noisy. On the first night, I had a splitting headache and had to buy painkillers from across the street just to get some sleep. Light sleepers might find this quite challenging.
Service: The staff were very pleasant, polite, and efficient.