5-Star Hotels in Dongguan

This hotel boasts an excellent location, very close to the Universiade Sports Center, with a small shopping mall nearby for added convenience. Turning right out of the hotel brings you directly to the Longfeng Villa 4A Scenic Area, which my kids absolutely loved. The reception staff were incredibly friendly and helpful. Our room was spotless and well-maintained, with all the necessary amenities. The natural light and ventilation were fantastic, and a full set of toiletries was provided. It offers great value for money. We had a very comfortable and worry-free stay. Highly recommend and we'll definitely be back!

Outstanding hotel, highly recommended. Well-located within walking distance of Dongguan’s 33 Town entertainment district, and not too far from the main railway station.  Rooms are large, clean, and very comfortable, well-stocked with lots of useful items. The bathrooms are clean and well-presented, with the full range of amenities.  Breakfast is excellent, with a wide range of foods, all well-cooked and delicious. I didn’t have time to try the hotel restaurants but I’m sure they’re excellent too.  The staff are efficient, polite and discreet. Check-in and check-out were both quick and easy. Amy was particularly helpful - thank you! An aiyi delivered a gift of fruit and a soft toy, which we liked, and the doorman was very polite too.  I will definitely be back!

Ambiance: Great atmosphere, very festive for New Year's. Service: We had a few minor issues during our stay, but the concierge was very helpful and did their best to assist us. Satisfied! Room: Although a bit dated, the room was well-maintained. I forgot to take photos. Overall, I'm happy with my stay and would definitely book here again.

Location: Situated near several mini shopping malls, offering a plethora of shopping, dining, and beverage options. I Would suggest going to Shanghai (something) if you want to get your clothes washed. You can pick it up the next day. (Make a left when you walk out of the hotel, keep walking until you see a bank and turn left. It has a blue sign). Much cheaper compared to the hotel. There's a nail salon, spa place, and massage within 5 minutes of walking (also walk left when you come out of the hotel, make a left again) Cleanliness: We encountered no cleanliness issues during our stay. Service: The front desk staff was notably friendly and helpful. Facilities: The hotel boasts an array of facilities including a swimming pool, gym, outdoor garden, Japanese restaurant, Chinese restaurant, buffet area, and spa. While there have been recent changes such as a rotation of dim sum and buffet options, and a downsizing of the buffet, our overall experience was quite satisfactory. This hotel has been our go-to choice whenever we return to Shijie.

The hotel's location is excellent, very close to both the airport and the intercity rail station. It takes only half an hour to Shenzhen Airport and an hour to Guangzhou, making transportation incredibly convenient. The facilities are comprehensive, including a gym, though it seems unmanaged with limited equipment. Massage services are also available. The room was clean and comfortable, and the front desk staff, Nicole, provided attentive and efficient service. Overall, it was a great experience, making it an ideal choice for business travel. Highly recommended!

The room itself was great, very spacious, and the front desk upgraded us to a lake view room. It had a balcony overlooking the lake, and the bathroom had two sinks, which was very convenient. A free crib was provided for our child. However, the dinner buffet service was, in my opinion, the absolute worst. It was a complete mess, very poorly organized, and significantly detracted from our overall stay. First, when we entered, the two customer service staff members assigning tables were completely disorganized. The restaurant tables weren't pre-assigned; they were making seat allocations on the fly. Before letting us in, the two staff members had to confirm with each other that our table wasn't reserved. After sitting for about 15 minutes, I stepped out to get something. When my family returned to our table, they were asked to move by a staff member who appeared to be a male manager (he wasn't wearing a suit, just a long-sleeved shirt). When I got back to the table, I heard this male staff member telling the front desk staff that a customer was scolding him. Little did I know, he was talking about our table. My family was very confused when I returned, as they were suddenly told to move, and those other guests were standing right by our table, watching us being forced out. Firstly, this felt incredibly bad. If the restaurant is seating guests, shouldn't they first check if someone is already sitting at that table? We had been at that table for over 15 minutes, and my family had already started eating. What does it mean for staff to bring guests and have them stand by our table? It made us feel as if we had taken their spot without permission, as if it was our fault. This experience was terrible. I never expected this kind of treatment at a five-star hotel. I thought I was in a 'cha chaan teng' (a Hong Kong-style diner) or McDonald's, with people waiting for tables. Secondly, this was a mistake by the management team, so why should we bear the consequences? I asked the male staff member why we had to move, and he said it was the front desk staff's fault and that he had already reprimanded them. I said the arrangement was terrible, and he mentioned that the other customers had booked previously. Well, we also booked our room and dinner package! If it was a team error, they should have handled it themselves and arranged for the other customers' reservation. Why were we forced to accommodate? Why couldn't they just seat the unseated customers at another table? There were five of us, including a one-year-old baby and seniors. Didn't they consider the inconvenience moving tables would cause us? I felt a significant double standard here. Thirdly, when we moved tables, only that manager-like male staff member helped us. Not a single other staff member came to assist. My mom was holding the baby and still had to carry her own bag to the new table. Only one staff member helped carry two plates. My sister had to carry her own plates with both hands. Since there were many dishes on the table, we had to move them ourselves. Midway, a male staff member in a short-sleeved shirt walked towards our table. I thought he was coming to help us move, but to my surprise, he was actually there to clean the table. Seeing that we hadn't finished moving, he turned and walked away. After a while, the original male staff member who asked us to move saw that we hadn't finished and finally came to help us move the remaining dishes. Honestly, the team cooperation in this restaurant felt very poor. I have never seen such terrible service in a five-star hotel. Finally, I want to point out that from the moment we were asked to move until we finished moving, no one came to apologize to us. The blame was on the incorrect table assignment. To be honest, we paid to go on vacation, booked a hotel room, breakfast, and dinner, and our family wanted to relax and enjoy ourselves. Little did we know, this one dinner ruined the entire stay. It was my first time being forced to move from a table at a five-star hotel with other guests standing around, and it was truly an unforgettable experience.🤣 Absolutely a bad review. Even days after checking out, I still can't forget this terrible experience, so I had to write a review!

This garden-style hotel boasts excellent greenery and fresh air. The rooms are spacious, and the small balcony offers a lovely view of lush foliage, which is very pleasant. The room's cleanliness is also impeccable. However, the front desk lady, while seemingly experienced, wasn't very logical in her service. She didn't mention the complimentary double afternoon tea, and I had to call and ask about it myself. In contrast, the bellhop who helped with our luggage was much more professional, guiding us to the breakfast area and the swimming pool along the way. The complimentary afternoon tea was fantastic! Breakfast was also very rich and varied. Our whole family had a wonderful time at the hotel.

Everything is good. Family room was clean and nice. Swimming pool and hot springs are excellent and were very clean. The whole layout and area is lush green and pleasant to look at. We only faced some food related issues because we were expecting a decent continental spread for the breakfast and those options or options of food for vegetarians are less in general. If the management can also have the names of food items written in both English and Mandarin, foreigners like us would be greatly benefitted because we didn't know what ingredients are in the food due to our dietary preferences. Those would be my only suggestions. I must also add that when we shared our food restrictions, the Chef came out and discussed with us and helped us by cooking the food which wasn't on the menu... so thats what I would call hospitality. A big cheers to him for that.

I stayed for several days in a row. Initially, I thought about changing hotels, but the excellent service from both the housekeeping and front desk staff convinced me to extend my stay. It truly felt like a home away from home. Especially Ms. Lan Ting at the front desk and a gentleman with glasses, they were both incredibly understanding. Any requests I had for the room were almost immediately fulfilled – they truly went above and beyond. Although the room facilities show some age, the youthful faces of the front desk staff really made the hotel feel refreshed!

I had the pleasure of visiting the Dongguan MCB Lake Hotel initially with colleagues and later returned with my family for another fantastic experience. The rooms were clean and comfortable, the staff members were friendly and accommodating, and the highlight was the spacious and enjoyable swimming pool. We especially loved the indoor jacuzzi pool, adding to our relaxation and enjoyment. My family had a wonderful time and felt completely relaxed during our stay. We are looking forward to returning to the Dongguan MCB Lake Hotel in the future.