5-Star Hotels in Haikou

I brought my child to Haikou for a vacation this time and stumbled upon this hotel. The overall experience exceeded my expectations, truly great value for money. The hotel is situated in the heart of Haikou's West Coast, just a short drive from Leiqiong Global Geopark, Tropical Wildlife Park, Holiday Beach, and CDF Haikou International Duty-Free City. It's incredibly convenient whether you're exploring nature, taking kids to see animals, or shopping for duty-free goodies. The hotel's facilities are exceptionally well-equipped. The outdoor pool, with its dedicated children's play area and fun water slides, keeps kids entertained. There's also an indoor heated pool, a professional gym, and a ping-pong room, catering to both adult relaxation and kids' fun. You can easily fill your leisure time without even leaving the hotel. The breakfast quality was a pleasant surprise. The dishes were abundant and varied, with no repetition, and the taste was on point. It offered a good mix of Chinese, Western, and local specialties, so you wouldn't get tired of it even with daily meals. The room details were meticulously thought out, perfectly suited for Hainan's humid climate. Since the hotel is a bit away from the sea, it's not too damp. The bathroom is equipped with a full set of Bvlgari toiletries. The room's air conditioning has powerful dehumidifying capabilities, and there's an additional independent dehumidifier. The room stayed dry and fresh throughout our stay, completely free from any sticky or uncomfortable feeling. The service was thoughtful and attentive, with staff members being gentle and polite. From the front desk to the restaurant and public area staff, everyone was warm and courteous. Requests were promptly attended to, and they were patient and meticulous in their interactions, making our entire stay very comfortable. This hotel offers excellent value for money. It's a fantastic choice for family vacations or leisure stays in Haikou; you absolutely can't go wrong. I'll definitely be returning!

The hotel was unexpectedly good, offering excellent value for money, making it a top choice for those who appreciate peace and quiet. It's very new, with high-end smart facilities in the room, and a full range of kitchenware and tableware. The 16th-floor infinity pool with sea views is amazing. It's very close to the beach with soft sand, and there's also a wetland park where you can enjoy the beautiful scenery of the river meeting the sea. Front desk staff Moon and Pear were incredibly enthusiastic and quickly resolved any requests. I'll definitely stay here again next time I'm in Haikou.

A perfect stay! From the hardware facilities to the management and service, this hotel is top-notch and absolutely worth staying at. Facilities: Formerly a Shangri-La hotel, the renovation standards are exceptionally high, with a premium feel. You can tell a significant investment was made during its renovation. Although there are slight traces of time, it still surpasses many five-star hotels. We booked an Elegant Seaview Suite, and the lovely lady at the front desk directly upgraded us to a Premium Seaview Suite. She also proactively extended our check-out to 6 PM. The room was in a prime location, offering first-class views and a spacious and comfortable area of about 85㎡. Executive afternoon tea and complimentary beverages were included. Hygienics: The hotel is well-maintained, and the cleaning is very thorough, with virtually no blind spots. The cleaning staff were friendly and polite. Environment: First-row sea view, next to the Marriott. It's only a 6-7 minute taxi ride to the duty-free shop, Yuanda Shopping Center, and Wuyuanhe Farmers Market, making dining and shopping extremely convenient. Service: Five-star service. Doormen opened and closed car doors, and housekeeping cleaned promptly and thoroughly. We received a 99 RMB laundry voucher and had two white T-shirts washed. Breakfast service was also excellent. We even received a farewell gift upon check-out.

Had a fantastic stay. The front desk staff were incredibly friendly and welcoming. The room was quiet and spotless. A really great experience overall, I'll definitely be back! [Strongly recommend][Strongly recommend][Strongly recommend][Strongly recommend]

Cherry, the housekeeper, was very attentive and thoughtful. The golf course view was stunning, and the soft bedding made for a very comfortable sleep, leading to a great quality rest. Overall, my stay was pleasant and convenient, especially with its proximity to the airport. It's a really suitable place to stay when visiting Haikou.

Absolutely fantastic! The resort is huge, the environment is beautiful, and the service is superb. They helped us with our luggage, and because we were dropping off our son for university, they even allowed us a late check-out. We stayed for two nights and I want to give a special thank you to Bethwang at the front desk. We'll definitely choose this place again next time!

Ascott Haikou is very close to the airport, making our morning departure a breeze. The surrounding area is still under development and the entire complex is quite new, so the environment will likely improve even more over time. The hotel's decor is elegant and unique, a distinctive design from the Crest Collection that is truly eye-catching and boasts a unique Chinese aesthetic. The hotel staff thoughtfully called us to let us know our room was ready. Our butler promptly added us on WeChat and provided all sorts of information. Our high-floor room was quiet with an expansive view, and it's about a 30-minute drive to Qilou Old Street. The hotel breakfast offers a wide variety of choices, which was great!

Stayed at the Sheraton with my family and it was incredibly comfortable! ✨ Our butler, CoCo, was meticulous and thoughtful, genuinely warm and attentive. She proactively shared useful information like breakfast times and weather forecasts, and was super responsive to any issues we had. Before we left, she even prepared a thoughtful emergency goodie bag. The human touch made our family trip truly reassuring.

I stayed at the hotel for three nights and it was great, really good value for money. There's a shopping mall right across the street with a large supermarket, so the location is absolutely fantastic. The staff were also very nice; the manager in the black uniform even helped me with my luggage cart when I checked out. Thumbs up!

I've stayed at three hotels in Haikou: this one, the Marriott, and the Sheraton. I was quite satisfied with the staff service and room cleanliness at the Hilton. My only dissatisfaction was with the garden's cleanliness. Compared to the other two hotels, the garden here was significantly worse – I found it to be quite dirty. If the garden's cleanliness could be improved, I believe the hotel's overall quality would increase significantly. Another issue was the lack of fixed wall-mounted clothes hangers in the room, which made it very inconvenient for hanging clothes. Also, both the Marriott and Sheraton balconies have retractable clothes lines, which yours lacks. If you're staying for three or four days, the absence of a clothesline would be a headache for drying clothes. Although you provide a mobile clothes rack, it's not ideal for families with a lot of laundry. Apart from these two issues, I'd give full marks for the guest room itself. The room facilities were well-maintained and very clean, which is a big plus. If the clothes hanger issue and garden cleanliness could be resolved, I'm sure many people would choose to stay here again.