5-Star Hotels in Haikou

This was my second stay at Z奢 in Haikou, and the hotel staff were as welcoming as ever. From helping with table reservations, luggage assistance, arranging for forgotten items to be sent back, to complimentary souvenirs, and the children's center's attention to kids – you can really feel the vacation and family-friendly hotel atmosphere. Oh, and the roujiamo at breakfast was delicious! A big thank you to Lina, Wang Nan, and Hailey for their excellent care.

The room was incredibly spacious and spotless. The whole hotel was really quiet, which was great because there wasn't much going on in the surroundings. The rooftop pool offered amazing views. I especially loved that the hotel is pet-friendly – that's a huge plus! The staff were also very warm and attentive. I'd definitely recommend this place for anyone traveling with family, especially if you're driving. The nearby beach is also beautiful and practically deserted, which was fantastic.

Staying at the Haikou State Guesthouse this trip was beyond my expectations! Especially the service attitude of the hotel staff – they proactively upgraded my room, which was fantastic. And Xiao Meng at the front desk made my stay very pleasant. It was also very clean, though the facilities are a bit old, given how long the hotel has been open. I really enjoyed my stay, and the breakfast was excellent too!

Conveniently located, this hotel boasts new facilities with a modern, minimalist design and offers excellent value for money. It's ideal for business travelers and short stays. The only downside is a strange smell in the hallways. The hotel's high floors offer expansive views.

This hotel experience was fantastic! The room was spacious and bright, with brand-new, smart facilities. The bedding was incredibly comfortable; I slept like a baby. The staff were warm and attentive, and the breakfast was rich and delicious. The pool was the cherry on top, and there's also a large dog-walking garden that's absolutely stunning at sunset.

This summer, I took my family and kids on a trip along the eastern coast of Hainan, starting from Beijing. Our first stop was Haikou. After comparing several hotels, we chose Pullman. We initially planned to visit Qilou Old Street, but due to the rain, we drove directly from the airport to the hotel with our rental car. The front desk staff were warm, polite, and answered all our questions. Although the hotel's exterior and room facilities aren't brand new, the river view from the window was beautiful, and the courtyard was lush green. Eating breakfast while surrounded by the tropical greenery was very pleasant. The buffet breakfast offered a wide variety of dishes and drinks, all to our liking. While not perfect, I would still consider staying at the Pullman again on my next visit to Haikou.

My partner and I stayed at this hotel for a romantic getaway, and I have to give a special shout-out to Helen at the front desk. We were a bit tired from our journey, but Helen was incredibly gentle and patient throughout the entire check-in process, which was handled quickly and efficiently without any unnecessary delays. We weren't very familiar with the local attractions, so we casually asked for some recommendations for food and sightseeing spots. She didn't just brush us off; instead, she thoughtfully suggested some local favorites that actual residents frequent, helping us avoid overcrowded tourist traps. Later, when we went back to the front desk to ask about luggage storage, she continued to respond with a smile, never showing any impatience. Our romantic trip for two got off to a wonderful start right from the moment we checked in. The thoughtful service significantly enhanced the happiness of our journey. We'll definitely choose this place again next time we visit.

The facilities are decent, but I'm deducting points for two things. First, as shown in picture 1, a staff member told me I needed a swimming cap after I got into the pool, which I completely understand. I immediately left the main pool and played with my child in the kiddie pool. However, half an hour later, a group of people arrived, and two men among them were happily playing in the pool without swimming caps. The staff member was right there but didn't say anything. What's the deal? Double standards? Second, after checking out and about to get into my booked Didi, the front desk stopped me, saying my room payment had been mysteriously refunded and I needed to pay again. Although their attitude was good, why did it take three days, and they only noticed it when I was checking out? Luckily, my Didi driver was very nice and patiently waited a few minutes.

Our anniversary stay at the Ritz-Carlton Haikou was fantastic! Having our butler, Winni, made the experience even more comfortable. She was incredibly attentive and thoughtful throughout our entire stay. The room decorations were so meticulously done and exceeded my expectations; my girlfriend absolutely loved them! The complimentary small gifts and custom room key cards were also very exquisite. Breakfast was English style, and they helped us with drink arrangements. The drinks at the bar were just okay, but the 'all-you-can-eat' at Tin Lung Heen was absolutely delicious 😋. We'll definitely choose the Ritz again next time we're in Haikou.

I have to say, this trip was truly unforgettable. Putting everything else aside, I was assigned a room incredibly far away. Then, I had a free seafood porridge with Zao Po Cu sauce from the hotel for dinner at 5:30 PM. I didn't sleep a wink that night due to severe diarrhea, to the point of dehydration. I even suspected ****. If I hadn't had to rush back to the office for a meeting the next day, I honestly would have needed to go to the hospital... I couldn't even move on the plane because of the stomach pain. The hotel manager explained that it was because it was my first time having Zao Po Cu and it could be irritating. But I went to Sanya in July and had Zao Po Cu hot pot and had no issues whatsoever. This was truly memorable. If I had kept the ## proof, I would really go back and argue with the hotel, but never mind. Anyway, for those who want to experience diarrhea and vomiting, I recommend it!