The hotel is located on the west coast of the coconut grove, close to Wuyuan River Wetland Park, far away from the hustle and bustle of the city. The hotel garden is connected to the beach. After passing through the beautiful tropical garden, you can come to the coastal beach to enjoy the magnificent sea view and listen to the gentle breeze and the whisper of the waves. The hotel is about a 10-minute drive from Haikou's central business district and a 5-minute drive from Hainan International Convention and Exhibition Center. It is close to 2 international standard golf courses and adjacent to cdf Haikou International Duty Free City and Wuyuanhe Culture and Sports Center. It is an efficient business trip and An ideal place for a relaxing vacation to soothe your body and mind.The hotel lobby has a new upgraded experience, and has spacious and comfortable rooms and suites. Each room has a private viewing balcony, where you can enjoy the lush and elegant tropical landscape or coconut palm sea view. Sheraton's signature sleep experience, soft and delicate bedding provides you with comfortable sleep and eliminates the fatigue of the day.The hotel has a seaside swimming pool facing the first-line sea view of the west coast and multiple 700-meter-deep pure natural hot spring pools. It is equipped with a 24-hour gym, billiard table, tennis court and private mahjong room. The hotel's original natural environment has been carefully maintained for many years, attracting many cute little squirrels to make their home here.The newly upgraded parent-child water park includes colorful water rotating slides, rainbow circles, jellyfish umbrellas, children's water slides, water gun seesaws, etc., as well as a series of themed parent-child activity courses launched during holidays/winter and summer vacations, allowing children to interact with each other. Teach with pleasure, release your nature, and enjoy the happy time of parent-child leisurely together.Four restaurants and lounges with unique styles that bring together Eastern and Western delicacies, provide exquisite traditional Cantonese cuisine, Chaozhou cuisine, local delicacies as well as global delicacies, bringing you a rich tongue-tip experience. The hotel provides free parking, has more than 1,300 square meters of conference and banquet venues, and a total area of 2,000 square meters of seaside lawn, which can host events of different sizes from 10 to more than 600 people. Stay at the hotel, get in close contact with nature, and experience a comfortable, relaxing and rejuvenating journey.
"Service: First, I want to commend Lesly Huang for her enthusiastic and professional service. On the day of check-in, she arranged a room upgrade for us and seamlessly joined the twin beds, which made for a very comfortable sleep – truly the biggest bonus of this stay. The pool staff were also excellent, patiently accompanying the children to switch the water slide on and off, even under the hot sun. The restaurant staff were equally warm and accommodating.
Kudos to the Sheraton Haikou for its excellent service!
Cleanliness: Standard five-star hotel level, no issues there.
Environment: See the pictures for details. The pool has large slides, separated for children and adults (operating during specific time slots daily), and there's a hot spring pool in the evening (very relaxing). One minor complaint: the hotel clearly has East and West wings, and the restaurant also has two entrances, but only the West wing entrance was open. We walked all the way from the East wing to the restaurant door, only to find a 'closed' sign, forcing us to turn back (either by going up and down floors or walking around the perimeter under the scorching sun). I suggest clearer signage on the path from the East wing to the restaurant.
Facilities: Although the hotel is a bit older, the room equipment is generally well-maintained. Only some rooms have TV casting capabilities, so if you need this, inform the front desk in advance. The breakfast restaurant's tableware was the biggest letdown of this trip. For a five-star hotel's noodle bar, all the bowls were chipped. On the first day, I almost cut my mouth. Over two days, I picked up 4-6 chipped bowls – even an ordinary restaurant wouldn't do this. See the pictures for details. Not only was it unappetizing, but it also posed a safety hazard. I asked the restaurant manager, who said it was a quality issue with this batch of bowls, purchased only three months ago. It's unacceptable for a Sheraton to still be using bowls in this condition after three months.
PS: The hotel is directly connected to the beach, no need to cross any roads. It's a 5-minute walk through the hotel grounds from the lobby to the sea. It's convenient for digging in the sand, and the beach is managed by the municipality and seemed quite clean. So, for a family vacation in Haikou, the Sheraton is still recommended."