Ooliviali babyThe lobby and other public areas are grand and comfortable, and the cleanliness is excellent.
Family Activities:
1. Free rental of sand digging tools brought much joy to the children. A 5-10 minute walk leads to a private, fine sand beach and an endless ocean.
2. The dedicated children's pool is thoughtfully designed with depths of 0.3m and 0.5m, allowing toddlers to play freely. The water quality is good, and there's a daily record of water quality and temperature checks. Life jackets are plentiful, with staff members at almost every corner. A particularly nice touch is that the shared towels are warm from being dried, making them feel very clean.
3. The organized family activities are well-planned and engaging, with staff members actively guiding the children.
Pros:
1. The rooms are spacious, and you can enjoy sea views right from the balcony.
2. The staff at the front desk, concierge, restaurant, and recreation center are enthusiastic and responsible.
3. The Marriott star standards are consistently met, from the lighting to the lawns and pool setups, creating a comfortable and relaxing atmosphere.
Cons:
1. The room facilities are old and emit a strong, musty smell.
📞 After providing feedback, I was initially told, 'This is normal for a seaside city,' as if I should just accept it.
📞 After clearly stating that I couldn't accept it, a dehumidifier was brought to the room ['improvement measure offered'].
📞 After contacting the butler, an effective solution was provided immediately: we were moved to a room with a relatively more comfortable smell.
2. In both the original and replacement rooms, the doors were heavy and lacked magnetic catches, making them difficult to hold open or close easily.
3. The cleanliness of the public areas outside the rooms was quite poor.
Dining: The buffet breakfast offers a wide variety, with each dish having a unique flavor. There were Cantonese favorites like rice rolls, Mexican-style grilled meats, carefully prepared congee and dim sum, and a diverse selection of noodles. The highlight was definitely the wide array of Western pastries.
Overall: This is a child-friendly hotel that's great for family vacations and relaxation. However, if you are sensitive to smells or suffer from rhinitis, there is significant room for improvement regarding the room odors.
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