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9.5/10
Amazing
JJanineLBWe visited the hotel for our Duex Days event and overall had a pleasant experience. The valet parking was smooth and professional, and the hotel staff were generally polite and courteous.
However, one aspect could be improved: flexibility at check-in. I was running a bit late, so my husband, who shares the same last name and was on the reservation, tried to check in ahead of me. Despite offering to send a photo of my ID and confirming the reservation details, the front desk staff insisted that I had to be there in person. I understand the importance of security, but a bit more flexibility or alternative verification methods would have made the process more convenient and guest-friendly.
Aside from that, our stay was enjoyable, and we appreciated the service and atmosphere overall.
Wweiyan****Initially, the Indian receptionist gave me a room with a terrible view. I repeatedly confirmed with her that I had booked a lake-view room, and she kept telling me it was! But when I got to the room, I was dumbfounded 🙄… a tiny, obstructed view, blocked by three trees, and facing the parking lot! So I went downstairs, and another receptionist greeted me, apologized, and then moved me to a room in the center of the room. Finally, I was satisfied 😀. The room facilities were old, but the view and location were unbeatable. Victoria Island is perfect for a slow-paced vacation.
Mmg37We liked well renovated rooms and pop decorations.
The pool was not specious but my daughter had fun with it.
They provided nice and honest service!
My daughter left her allowance on the shelf accidentally then a cleaning staff took it (of course) but
when she explained that it wasn’t tip, they returned it to her.
I was very touched by their response.
It’s located in front of a mall.
We will definitely be back this hotel.
AAnonymous UserVery clean, the beach is very convenient for walking, the sea view is also good, that is, if you drive a large off-road vehicle, the hotel's parking lot can't stop, you have to stop in the public parking lot that is a distance from the hotel, the overall feeling is good.
Lluana611Old hotel renovation, near Save on food, there is no elevator so it is difficult to take big baggage upstairs, but the room is tidy and clean, especially the bed is comfortable, just one night be there and not bad experience.
Mmaire santos adrianoGreat stay at the Sandman Hotel! The room was clean and comfortable, staff were friendly, and the location was super convenient. Highly recommend and would definitely stay again.
VViolaLinSince I went there during the hot season of summer, I didn’t notice that the website didn’t state that the hotel does not have in-room cooling air conditioning. There was a small fan in room 204, and the window could not be turned on for ventilation. I stayed for two nights. When I picked up the room, the hotel staff told me that the hotel had no vacancies and no room could be changed. Even contacting trip.com customer service could not solve the problem of changing hotels. I couldn't have a good rest on the first night. The lady on duty at night was empathetic and told me that the hotel was not fully booked. The hotel staff did not change the room until the next day when the hotel staff notified the manager. There was no western sun and ventilation. The hotel staff highly recommended 👍🏼 which made my trip to Victoria perfect. In summer, hotels without air conditioning are not recommended, and it is also recommended that websites state that there is no air conditioning.
Hotel near Downtown Victoria, Victoria 100% of visitors choose this area
Price per night from:€82
8.1/10
Very Good
GGuest UserThe hotel is relatively old, but the service is good and the reception staff are patient. The hotel is not high but the rooms are average and the facilities are sufficient. The hotel is located in a great position with a view of the sea and sunset, and the parking lot has enough parking spaces.
GGuest UserPlace is located at the Main Street. Staffs are so friendly and fast in their service. Room is clean and the amenities are pretty complete (especially as family of four, the mini fridge, plates, spoons, knife, cups, microwave, are very helpful). The only unpleasant thing is we can hear our neighbors talking and they are pretty loud, but not during the night.
BBeimeitanxianjiaThe room is OK, but it is relatively simple, there is no hot water bottle, there is the simplest coffee machine, it is surprising that even bottled water is not provided. The Indian brother at the front desk was very slow to check in. After asking for various messages to enter the computer, he finally gave me a form to let me fill in the information just now. This check-in efficiency was indeed the first time I met in Canada. It is the off-season, there are a lot of vacancies, and I arranged a room close to the elevator. I said if I could change it. He said that he would add money to upgrade, and he was completely speechless. In short, the feeling is very general, not recommended.