Fairmont Empress Hotel

"I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution."

The Westin Bear Mountain Golf Resort & Spa, Victoria

"It's quite secluded, there's not much to walk around, not particularly recommended"

Oak Bay Beach Hotel

"The room is spacious and comfortable, with a kitchen, very British style, and the service attitude is very good. You can soak in the swimming pool by the sea and the scenery is beautiful!"

Rosemead House

"The room decoration is very good, the style is elegant, personally like it, although it is niche, but the health is good, the breakfast is also great, the external construction site affects the experience of entering and leaving, parking charges, and the construction site must be passed."

Victoria Marriott Inner Harbour

"It's right inside the airport terminal. It's really convenient. The service is excellent. The room facilities are also very good. It's very suitable for transit."

Chateau Victoria Hotel & Suites

"I was in Victoria for a conference at the Conference Center, and Chateau Victoria's location couldn't have been better! Perfect walking distance with great stops for coffee, lunch, or dinner along the way. The Chateau staff was incredibly friendly and helpful with all questions I had and you HAVE to visit the restaurant, Vista 18. There isn't a bad seat in the house with windows overlooking the town in all directions. My server, Scott, gave a fantastic dinner choice (halibut) which ranks in one of the top 10 meals I've ever had! Excellent wine and cocktail choices as well as desserts - as tasty as they are visually delightful. My room had everything I needed including a Nespresso and a small fridge. I WILL BE BACK! 5 stars."

Holiday Inn Express & Suites VICTORIA - COLWOOD by IHG

"Clean"

The Vic, Ascend Hotel Collection

"We enjoyed our stay. It was a great place to stay. I highly recommend it for your travels."

Delta Hotels Victoria Ocean Pointe Resort

"Free upgrade for me, great! Thank you! Is it because my membership level is too high?"

Amante Luxury B&B

The Magnolia Hotel & Spa

"Checked in on the 9th and the deposit hasn’t been refunded yet?"

Poets Cove Resort & Spa

"Great view from the room. Nice hot tub & pool area."