Hotels in Capital

"It is not suitable for a family with kids. There is no bathtub. It is not really clean in bathroom. The indoor swimming pool is small."

"This hotel is a bit dated, but the service is excellent. The front desk has a list of nearby international restaurants. I asked the Korean receptionist, and she recommended a Korean restaurant that was delicious. 😋…it was very helpful. 👍 The rooms don't have air conditioning; they only have fans. Also, some of the dishes in the kitchen weren't cleaned properly and felt sticky."

"I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution."

"The hotel room and hotel was great - overall a good one night stay. Front desk and staff seemed like they hated being there and the least enthusiastic staff I’ve encountered over my stay in Vancouver island."

"Place is located at the Main Street. Staffs are so friendly and fast in their service. Room is clean and the amenities are pretty complete (especially as family of four, the mini fridge, plates, spoons, knife, cups, microwave, are very helpful). The only unpleasant thing is we can hear our neighbors talking and they are pretty loud, but not during the night."

"The Accent Inns Victoria is a MUST STAY! A friend and I arrived last night for one night as we had a friend having surgery at Royal Jubilee Hospital. Amanda at check in was so awesome. She was friendly, fast and so helpful with all of my questions and even gave me an extra duck! Our room was immaculate, smelled nice and the beds were so comfortable. Extra pillows in the closet was a definite bonus! The location from the hospital couldn’t have been better. And the lobby is awesome because they have a coffee machine and tea so you can fill your to go mugs and be on your way! Bin 4 burger is attached so grabbing a bite and drink was so convenient. 10/10-I would recommend this motel to anyone and look forward to staying there again!"

"5-Star Review for Best Western Plus Carlton Plaza Hotel, Victoria, BC My stay at the Best Western Plus Carlton Plaza Hotel in downtown Victoria was nothing short of exceptional, especially thanks to the front desk team's kindness in upgrading me to a suite. The suite was fantastic—extremely spacious at around 400-600 sq ft, with a full kitchen including fridge, stove, microwave, and dining area, plus a cozy sitting space and pull-out sofa that made it feel like home. Cleanliness stood out, with spotless rooms, fresh linens, and well-maintained facilities throughout this heritage property renovated in 2019. The location is unbeatable, steps from Government Street, Fan Tan Alley, and the Inner Harbour, perfect for exploring Victoria's attractions on foot. Service was top-notch: friendly, accommodating staff handled everything efficiently, from check-in to daily check-ins, echoing countless glowing guest reviews. Amenities like free WiFi, fitness center, air conditioning, and 24-hour front desk added to the comfort. I can't recommend this hotel enough—it's a gem for any Victoria visit!"

"it was a decent stay for the price. We had waffles for breakfast with a plenty of choices of toppings. You may not get satisfied with its cleanliness. Speaking of bathrooms, you may often find some dirt on the floor or surface of the bath tub, so you may prepare flipflops ahead (you can get them at the reception too!) in addition, they return deposits for lockers in cash, just a heads up!"

"Victoria is not big. This hotel is located in the heart of downtown, and you can basically walk everywhere. Within 10 minutes of leaving the hotel, you can see all the scenery near the Inner Harbour. There are countless high-quality restaurants. Apart from the price being a little high during peak season, there is almost no disadvantage."

"The cleanness of the room was excellent. The room had a musty smell had to go out and purchase an air freshener to help absorb the smell. I asked if they had bbq was told yes. So we went out bought a steak only to find out it is a charcoal bbq and you had to supply your own. So it was a big disappointment and put a damper on our stay. The hotel is not close to city so heading out again was not an option. If you want cleanliness it was 100%"