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9.0/10
Great
GGuest UserThe room was cleaned and friendly staff. However, I think the price was too expensive and I checked in at night though the key card was issued for the room that someone else already in it. So we have to come down to get another room. It was on a fifth floor but we were down to the 3rd floor next to the HVAC unit outside which was loud. It was not a bad stay or service but I wish it was better for $199. I wish we get a better room for that price.
MMashuA new hotel in the suburbs of Chicago, with free parking and convenient surrounding shopping and dining. The hotel is newly renovated and the service is very good👍
AAbhiHi,
For both the bookings, the stay was amazing. My dad really loved the breakfast and the ambience.
Hope to visit the hotel again during our business trip :)
AAnonymous UserThe hotel is very clean, the health is very good, the breakfast is not rich? Enough for me, stayed here for one night, rushed to the next trip, eating around is quite convenient.
DDudiaohanjiang5668The room is good, not far from the airport, quiet, price concessions, except for no microwave oven, everything else is good! It is also very convenient to get to the airport shuttle bus, and it will be delivered in 13 minutes! Water delivery is more intimate!
MMacDouggalI travel a lot and this is probably one of the top few in the last 5 years. Hotel is beautiful, a nice bar, room big with a perfect floor plan and a view. I will go out of my way to stay there whenever I’m in the area. I’m a Hyatt fan again (Hilton cancelled a room on me after booking, so they’re dead to me.)
Qqmwhttrthe cleanliness of the room itself was fine, but the hotel seemed pretty run-down. the stairwell we took to get to our room was quite dirty (trash remained there for all five days we were there) and had a lot of cobwebs etc. the towels we got the first day had some weird dye on them? one of the days we got our room serviced but they only replaced our towels and did not reset our beds which was strange. it's also relatively far from o'hare compared to some other hotels. however, it's definitely livable and the rooms are quite large
GGuest UserWhen we first walked in, their was someone standing at the front desk waiting to greet us, unlike most hotels where you have to wait around for somebody's help. We received cookies, which were a pleasant surprise, extremely delicious, and warm. Check in was really easy, the person at the front desk was very pleasant we could tell she liked her job, she was also efficient and fast. The room was very clean and didn't smell like pets or cigarettes, like most hotel rooms do even though they say they are non smoking. We did notice the furniture was outdated and heavily used; however it is expected, because it is a hotel room. We did not come to sit in the room and look at the 4 walls, we wanted to experience the amenities the hotel provides.
I walked in with low expectations because every hotel I've been to with a pool and a hot tub one or the other does not work. This is even after calling the hotel before booking a reservation we end up being disappointed. I was extremely satisfied when both the pool and hot tub were operational and clean. The pool towels were actually on the deck so you didn't have to go to the front desk to get them. There was an incident at the pool with 3 young teens who couldn't handle a certain kind of substance and the one ended up vomiting and all the girls ran away with out reporting it. When we called the front desk they came quickly and cleaned it up. There was a small fitness center off to the side of the pool and was well kept and clean.
Breakfast was organized, the food was cooked in variation, which I enjoyed, because I do not like my food overdone. The waiter was super friendly and very attentive to our needs they will definitely have my business again.
LLee PunkeThe greatest difficulty was checking in, as the kitchen cupboard was bare. There was no clerk, simply a note with incorrect spelling, which I deciphered and called a clerk from the Holiday Inn Express. He was helpful and explained that the hotel I was at was no longer employed there. The room was fine, but wrestling luggage up the stairs required the strength of Hercules. I managed. There was also no one there the next day, but Geraldine from the next hotel proved very helpful. I even asked her to assist me with dropping off a package at the post office, which hopefully she accomplished. The hotel was absolutely fine, but the service could certainly have been better.
GGuest UserHotel was dated and in some some spots in disrepair. Peeling wallpaper, no elevators (only 2 floors), somewhat dingy. Plus in the evening the hallways reeked of ********* smoke/smell even though signage was posted as to no smoking, *********, etc. Did not expect this based on the community and the location of the hotel.
For the price, hotel just ok...... Was surprised that each evening we were there the hotel seemed to be at capacity.
We will not return to this hotel.