Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on May 12, 2025
刘白子_lss
Great Service, Lovely Breakfast — but Room Noise and In-Room Dining Could Improve
I recently stayed at the Thompson Houston and overall had a great experience, especially thanks to the excellent service. Every staff member I interacted with was friendly, helpful, and professional. Their attention to detail really made me feel welcomed, and I was touched when they surprised me with a graduation cake — a thoughtful gesture I truly appreciated.
The hotel breakfast was a highlight. The food was fresh and well-prepared, and once again, the service stood out. Dining in the morning felt like a treat thanks to the welcoming atmosphere.
That said, there were a few downsides that affected my stay. The room was quite noisy, even late into the night. It was hard to relax or fall asleep with the amount of outside noise coming through.
Also, I ordered in-room dining on two occasions. On the first day, everything was great. However, the next day the fries were noticeably soggier, the salad was just a bowl of greens with six tiny avocado cubes, and — most concerning — the aioli on the side looked like it had already been used.
Overall, Thompson Houston left a positive impression on me, mostly due to its exceptional staff and quality breakfast. I hope they can improve the soundproofing and ensure consistency in their in-room dining service.
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Price per night from:CAD 314
Posted on Dec 22, 2025
M512308****
In addition to the poor breakfast, it is very good, the air conditioning sound is very noisy, very noisy, maybe the facilities are old, the most noisy in hundreds of hotels in the United States, but the room is relatively clean.
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Price per night from:CAD 140
Posted on Aug 28, 2024
KingHuck
I recently stayed at this hotel and overall had a pleasant experience. The location was convenient, the staff was friendly and accommodating, and the room was clean and comfortable. However, I was a bit disappointed with the amenities, particularly the weight room. The weight room was small and outdated, with limited equipment and not well-maintained. As someone who enjoys working out during my travels, I found the lack of quality fitness facilities to be a downside.
Despite this, I still enjoyed my stay at the hotel due to its other positive attributes. The on-site restaurant served delicious food, the complimentary breakfast was a nice touch, and the room service was prompt and efficient. If the hotel could invest in upgrading their weight room and fitness facilities, it would greatly enhance the overall guest experience. I would consider staying here again in the future, but hope to see improvements in this area.”
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Price per night from:CAD 135
Posted on Aug 11, 2018
珍Great, the hotel service is especially good.
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Price per night from:CAD 251
Posted on Aug 25, 2023|ADA Two Queen Room with Tub
Anonymous UserThe hotel service is very good, the environment and location are good, the bedding is comfortable, and the swimming pool is clean. However, the toilet in the room is very large and takes up a lot of space in the room, making the room a bit small.
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Price per night from:CAD 190
Posted on Nov 15, 2023|Standard King Room
Guest UserThis trip was mainly for a business trip and a trip to NASA, so I rented a car for the whole trip. The hotel has a parking lot and the scenery outside the window is very good, especially at sunrise. The hotel here is relatively close to the highway entrance, so I went to Houston. Very convenient and quite quiet at night. There is a self-service washing machine and a swimming pool.
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Price per night from:CAD 160
Posted on Nov 8, 2025|King Room
wuyangL
An incredibly healing and worthwhile stay that I'd revisit countless times!
I specifically chose this hotel for my trip, and my expectations were completely exceeded after checking in! From the moment I stepped into the lobby, the staff greeted me with warm smiles and proactively offered assistance. Check-in was incredibly efficient, and they patiently answered all my questions about local attractions, even providing a thoughtful local guide card. I immediately felt a strong sense of genuine hospitality.
The room I booked was surprisingly clean and tidy. The bedding was soft and gentle on the skin, feeling like I was sinking into a cloud. The soundproofing was excellent; I heard absolutely no outside noise at night, allowing me to get a peaceful night's sleep after a long day. The room was fully equipped with everything I needed: a smart toilet, high-speed Wi-Fi, and an HD TV. The bathroom had a well-designed wet/dry separation, and the hot water supply was stable with just the right temperature. The toiletries had a subtle, pleasant scent and felt of good quality.
The hotel breakfast was a fantastic surprise! The variety was extensive, with Chinese congee, noodles, Western bread and coffee, fresh fruit, and exquisite desserts – everything you could wish for. The ingredients were fresh and delicious, providing a truly satisfying energy boost. In the evening, sitting on the hotel terrace, enjoying the breeze and the city nightscape with a special drink recommended by the front desk, was incredibly relaxing.
The location is also superb. It's just a few minutes' walk to the subway station, surrounded by numerous shopping malls and restaurants, making it super convenient for getting around and finding places to eat. During check-out, the staff even proactively asked about my stay experience, and these thoughtful details made me feel especially welcome.
Whether for a business trip or a leisure vacation, this hotel is an excellent choice. I've already recommended it to my friends, and I'll definitely prioritize staying here again on my next visit!
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Price per night from:CAD 162
Posted on Oct 22, 2022
Guest User
The elevator did not work so we had to use the stairs with our luggage. We had an elderly couple in our party.
I had also paid for my trip through the booking company and I was charged again. I had to wait about 2wks until I was finally refunded.
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Price per night from:CAD 119
Posted on Jul 29, 2022
Guest User
The room was clean but there was a leak and the wifi was very weak in rm 109 the young lady on duty was VERY helpful and nice.
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Price per night from:CAD 73
Posted on Mar 3, 2025
Guest User
We I got to my room the smell was so strong, the streets were stained. The were roachs not as many as my last visit shower curtain was dirty. But the service clerk was very professional and nice.
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Price per night from:CAD 61