"It has very big rooms. It has a free parking nearby but the hotel is a bit outdated."

"Very good intramuros location for visiting Avignon. Very beautiful building located 4 minutes walk from Avignon Center train station and 11 minutes walk from the Palais des Papes. Good bedding. Welcome swimming pool. We changed rooms 3 times, air conditioning breakdown at 35°...too many stairs. Bathrooms much too small with bathtub even in upgraded rooms. Faded paintwork in the rooms. No one at the bar during our week-long stay. Elevators often broken down. Lack of attention to outdated personal breakfast. I think this hotel deserves 3*** and not 4**** as indicated."

"The hotel was nice and the food was good. There was a variety of breads for breakfast, and the rooms were clean and nice. It was a bit far from the Vatican, but we arrived quickly."

"This hotel is a little like a present beautifully wrapped by a relative. All shiny paper and bows, but when you in fact open it you have a pair of the plain blue socks. What do I mean by that? Well, if you were to lose the beautiful and well thought out decor, the chic plant pots and the well pruned palm trees you are infact left with no more than a 3 star ( despite it being 4) practical road side hotel. That said, The reception lady was very warm and welcoming, so she deserves a mention. The rooms were ok, nothing special, clean, practical. The bar service however was terrible, you go and order a coffee/ wine etc; it comes to you eventually ( 36 mins I timed for a bottle of water) but then the cups are left all day for the wasps to gather. There is a gym, but I use the term loosely as there are no weights, just a few cardio machines. The restaurant is as popular with the locals as with the hotel goers. It is a gastronomic restaurant, so be prepared for the price tag to match, but very good. However we ate there only once for the experience. Up the road is a wonderful pizzeria with a wood fire and provence wine in half litre jugs for 6 euros so I would recommend you wander there instead. The pool was clean and warm, but ball games were not prohibited, which was causing some issues for some of the people around who were trying to get some peace. I think with this hotel, it depends how much you pay and how closely you look. I would come back because it had what I needed for a couple of nights. However, I wouldn't make it my holiday destination at all. If you look at it from a practical sense then it's fine. But if you want a bit of luxury and service for an extended time maybe look elsewhere."

"Nice property, rooms ok but not great, could need a refurbish Staff is totally disinterested, offering virtually no service (esp at the pool), if service is offered it is slow Certainly not up to the quality of other Relais Chateaux"

"Staff was extremely friendly and helpful--hats off to Pierre, Cammille and Ludy. Location was right in the middle of the tiny village Chateauneuf-du-Pape, easy walking to the nearby restaurants and the Chateau, and easy drives to vineyards, Avignon, Pont du Gare etc. Our room was good size and very nicely appointed. There is a beautiful spa."

"I found this hotel to be wonderful before heading to a retreat. The staff were very kind and helpful. The location was perfect for exploring this charming village. The room was very cozy, comfortable. It was perfect! Merci!"

"This establishment is a shame: dirty room and the staff are rude. My room was not cleaned, the carpet was stained, I found a DEAD fly in the drinks fridge, the bathtub was moldy on an area of ​​6cm by 1cm and the radiator next to the toilet was stained with brown marks. It's disgusting! in the morning, I complained about the state of the room: a young man at reception laughed at my remarks, and didn't even apologize! I asked to see the director, but she was absent. The young man's colleague (55 year old woman, blonde), ignoring the rules of politeness, told me that the carpet was stained, but that people were satisfied with the rooms! I paid €265.65: it’s extortion! This hotel is not worthy of being a Mercure!"

"My first time to France and I found this hotell. Excellent service, great staff. Good restaurant with a full breakfast buffet. No problems to extend my stay. // Mr Johansson"