Hotel Arte Spa & Park ★★★★★

"The hotel was very nice ,the room was clean ,the food was good .All the stuff was friendly except one of the receptionists,going through the lobby today i heard she was speaking extremely rude on the phone(even thought i do not understand bulgarian ). I could not see her name ,but it will be nice if she can be more polite !"

Santé Spa Hotel ★★★★★

"I am very happy to recommend this hotel.Excelent services,and friendly staff ."

Maxi Park Hotel & Spa ★★★★★

"Old and dirty - this hotel has nothing to do with 5 Stars. The whole furniture and carpets are old and very dirty. The indoor pools are peeling off. The fitness center is basically not functionining (treadmill and cross trainer) and water is dripping from the ceiling. We had booked the highest category room in the hotel and had to change 3 rooms due to poor quality. In the first one the bath tub was peeling off and black and moldy; in the second one the air conditioning was as loud as a helicopter and not working and in the 3rd one there were blood stains on the bedding. This is when we gave up and cancelled the booking. While helping us move in between rooms the bellboy was moaning and complaining that we shall decide on a room and not make him work more while the cleaning lady was pissed when I asked her to change the missing light bulbs in the second room and slapped the door at us. Only the receptionist was nice but helpless, the customer relationship manager not managing cusotmer relationships and the hotel manager not existent which is probably why this place is falling apart. Stay away!"

Two Room Apartment With Thermal Zone ★★★★

Kashmir Wellness & Spa Hotel Adults Only ★★★★★

"Great spa hotel! Clean, spacious rooms, modern decor. All you need in the room - from dental kit to shoe polish. Amazing breakfast and dinner with huge free salad bar. Great spa offering - indoor and heated outdoor pools, lots of steam, herbal steam rooms, indoor and outdoor sauna, infrared sauna, salt room, etc… Clean, well stocked with towels."

Balneo Complex & Spa Aquatonik ★★★★

"Very disappointing stay. The staff were extremely rude and unprofessional from the moment we arrived, making us feel unwelcome and uncomfortable. Any questions or requests were met with attitude instead of help. On top of that, the food was very poor quality — bland, poorly prepared, and nowhere near what you’d expect from a hotel. Overall, the experience was frustrating and unpleasant, and I would not recommend this hotel to anyone. I definitely won’t be returning."

Spa Hotel Elbrus ★★★

"I had made a reservation for 3 adults and yet they accommodated us in a small room even for 2 adults. The bathroom was tiny. You had to get on the toilet seat to take a shower. The food was not good and very uniform. The second day of our stay they started renovating the pool without informing us so we couldn't use it. I had made a reservation for 3 adults and yet they accommodated us in a small room even for 2 adults. The bathroom was tiny. You had to get on the toilet seat to take a shower. The food was not good and very uniform. The second day of our stay they started renovating the pool without informing us so we couldn't use it."

Grand Hotel Velingrad ★★★★★

"My father and uncle are currently staying in this dumpster "hotel". Aircons broken, doors broken, and kitchen is closed for renovation so no buffet or fresh food! Elderly people given dry bread instead of 5 star buffet. Stay away at all costs!!!"