Gurugram Hotels with Balcony

Our experience at this hotel was extremely disturbing and amounts to harassment by the hotel staff, ***** with gross mismanagement and lack of basic humanity. We were explicitly allowed to enter and stay in the room, including having guests. Once permission was granted, there was no justification for the staff to continuously interrupt us throughout the night via repeated phone calls and visits to the room. This constant disturbance, despite having allowed us to stay, felt like deliberate harassment. Further, the housekeeping staff initially confirmed that pets were allowed, based on which we proceeded. Later, the front desk team contradicted this information, stating that pets were not allowed. This internal miscommunication is entirely the hotel’s responsibility, yet the consequences were unfairly imposed on us. During the night, my mother was asked to stand outside the hotel at around 12:30 AM, in the cold and darkness, for nearly 30 minutes, and was repeatedly told to move aside instead of being assisted. This was both unsafe and inhumane. The front desk staff, Alisha and Pankaj, were rude, repeatedly poked and provoked the situation, and invaded our privacy by attempting to enter the room under the pretext of noise complaints. Ironically, they themselves escalated the matter by calling multiple staff members into the lobby and creating a scene. Ultimately, we were forced out of the hotel at 3:30 AM, which is completely unacceptable and unsafe. Asking guests to leave hotel premises in the middle of the night due to the hotel’s own policy confusion cannot be justified on any humanitarian or professional grounds. Hotels are not just about rulebooks—they are about hospitality, safety, and empathy. This incident reflects a serious failure on all three fronts. We strongly urge the management to investigate this matter and take appropriate action, so that no guest is subjected to such harassment, humiliation, or risk in the future.

Excellent property and facilities. The reception associate ms jyoti is extremely customer friendly and prompt in getting the requests managed. The overall staff performance is very good. I would definitely want to avail the service again.

Good breakfast the team is really good Jyoti from housekeeping would ensure room is perfect. 2 staff who could not speak gave good service the hotel Concierge was very supportive

Beautiful property. Really well built and laid out. We stayed at the one bedroom Premier Villa. It was spacious, very well lit up and the interiors were very nice. Bathroom was amazing with a skylight above the bathtub. His and Her sink + separated shower and toilet areas were a great add on. The property is very green and one would hear birds chirping, peacocks calling, hens, turkeys, white pekins around the property with some rabbits, guinea pigs, emus and even a horse in the pack . Pool area is ideal for the kids and even adults. There is cart service that one can avail to go around the property or even get a bicycle. But the property is perfect if you want to go for a stroll and check out all the amenities. Food quality is good. Buffet has a decent variety. Staff is well trained and looks after you well. All in all a great experience. Definitely recommended

The hotel owner is very supportive and the staff is also nice even morning breakfast with is included with hotel booking amount was also very nice ( water melon, poha, paratha, toast) is included in breakfast

Had a wonderful stay at Citadines Paras Square Gurugram! The hotel offers clean, comfortable, and well-equipped rooms, making it a great choice for both short and long stays. The amenities and overall ambiance were excellent. A special thanks to Oinam for the warm hospitality and assistance with an early check-in. Their professionalism and kindness made the check-in process smooth and hassle-free. Truly appreciate the excellent service! Looking forward to staying here again.

Beautiful property like an oasis. It is close to shopping areas too, so good location. The rooms are neat, clean and well maintained. They are neither too small nor too big, specially for a single or a couple. The swimming pool is also of good size. The Gym is well equipped. The food in all restaurants is of wide variety and tasty. Service is good.

I had a wonderful stay. The staff was incredibly friendly and accommodating, always going out of their way to help with any requests. The room was spacious and clean, with a comfortable bed and all the amenities I needed. The hotel’s location is perfect, with many attractions within walking distance. I also enjoyed the breakfast and dinner buffet, which had a great selection of both local and international dishes. I would definitely recommend this hotel to anyone visiting.

I plan to stay in Gurgaon city between DEL vs Neemnara Industrial estate. Quiet area is my best preferred to stay away from nosie traffic. So there's nothing to do around hotel, no convenient store or shopping mall. But hotel is new , nice, clean and safe. You better to stay here to use their facilities such as a gym, pool and hotel restaurant. Trainer ”Hunny” is a good instructor with full service mind. You always meets him in fitness. Nice BF, DON'T MISS!