Penampang Hotels with Balcony

"Overall, the stay was acceptable, but there are a few areas that could be improved. This was my second stay at the hotel. Compared to my previous visit, the experience this time was not as good, especially in terms of room preparation and amenities. I booked a Deluxe King Room, which is stated to accommodate up to 2 guests. However, the bathroom amenities prepared seemed to be for one person only. There was no toothbrush or toothpaste provided, which was unexpected. Based on the photos, the toilet paper also appeared to be continued from the previous guest rather than replaced with a new roll. We checked in late at night, and after a long journey, we were already tired. Because of this, it felt inconvenient to request additional items that ideally should have been prepared in the room upon check-in. The water bottles provided were sufficient, but coffee or tea packets were not included. Interestingly, sugar and creamer packets were provided, which felt a bit unusual without the coffee or tea. The TV channels were basic, which was acceptable. Room cleanliness was fine and met my expectations. I would also like to mention that the receptionists in the morning during checkout were friendly and welcoming, which was appreciated. However, the night shift staff felt less warm in comparison. The location is not in the city center, about 10–15 minutes’ drive without traffic, and longer during peak hours. The price this time was slightly higher compared to my first stay, which would have been acceptable if all the basic amenities were properly provided. Considering this, there may be other hotels or Airbnbs nearby that offer better value for money. Overall, the stay was okay, but more consistent service standards and room preparation, especially compared to my previous stay, would greatly improve the experience."