Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 13, 2026|Mountain View Room
Guest UserOur stay at the Royal Pines Resort was absolutely amazing. The resort is family friendly and caters for children of all ages. There are so many facilities that enable you to not have to leave the resort for your entire stay. Rooms are clean, staff are very friendly and helpful, the food and amenities are ample and are of high standard. Will definitely be staying here again for our annual golf trips, highly recommend! Thanks RP, you have made our holiday a very memorable experience 😊
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Price per night from:NZD 182
Posted on Mar 10, 2026|Standard King Room with Mountain View
XuanxuanbutinghuaThe hotel's front desk service was quite good; they even gave a small gift once they knew I was a Marriott Platinum member. The room was a bit damp, but clean enough. It's great for kids; we spent three days enjoying the hotel's beach and pool and didn't even want to go out. While the amenities can't compare to a water park, they were still very good. We'll definitely go back. The hotel breakfast was decent, just a bit crowded, so you had to queue.
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Price per night from:NZD 439
Posted on Jun 3, 2026
Last TouristLocation: on the southern end of Surfer's Paradise, the quieter end, just behind the Q1.
General notes: it is NOT a hotel. It's a serviced apartment. Put it into context & you'll be fine. The location is convenient. There's free resident parking. The staff are polite & professional. Club Wyndham is a time share operation, which they will try to gently push for. Thank you Felipe!
There is a cafeteria onsite which serves breakfasts & meals on a schedule. The parking is free which is a remarkable bonus. There's free WiFi. 3 lifts service all floors and are generally efficient given the 17-18 floors.
As of 2026 May, there are major renovation works being carried out, which shows they care, but do expect construction noise during your stay until it's complete. They should be more upfront about it to avoid upsetting the easily outraged customer, I felt. SO BEWARE!! Do check with them before you book
Rooms: as a rented apartment block, more akin to Airbnb with a reception, do expect that each unit will vary in furniture & fittings, so be wary of the bad reviews as in general not all units are the same. From an objective perspective, the unit was well appointed & functional to a moderately good level. Just don't expect 4 star hotel level finishings. But it's good enough on the whole. There's air conditioning that works well, a large screen TV, kitchenette with cutlery & tableware, and a dishwasher, fridge & microwave. There's a washing machine & dryer as well, for the clothing. The sofas are comfortable & clean. There's a balcony which, if ocean facing, are ideal for the sunsets and smokes. Read: great views! The TV provides the usual terrestrial channels as well as a Club Wyndham cable like channel tv with a reasonably wide selection of video movies. There is a nice complimentary selection of tea bags, coffee & chocolate powder provided.
Rooms: the single beds are rather narrow & small, but adequate. Not the best I've experienced, but good enough. The mattresses are very comfortable, soft & plush, not hard. The pillows are also very comfortable. The only thing missing in the room was the inadequate provision for clothes hangers & racks. Baffling to not provide clothes hangers in the wardrobe cupboard. Inexplicable. There's a small TV screen provided in the bedrooms too & an individual air-conditioning control console for the bedroom itself.
Bathrooms: generally clean and adequate. All the usual soaps & moisturizers provided. No toiletries are included though. So do bring along your own toothbrushes & shavers. There are plugs for the electric shavers. The complete set of fluffy towels are provided. The shower is not a rain shower but just a shower head. Hot water takes a short while to heat up
& The showering Is generally a good experience.
Based on my limited experience, it's a good place for a short stay, with the free parking tipping the balance in its favor for most, though for long stays I'm not sure how efficient they will be in providing for extra towels, toilet paper, cleaning services, etc. Though on the surface, they do appear to be up to the task. Again, I would ask about this if you're staying for more than 3 days. Do also check about the renovation noise during the day!
Addendum:
There's a great Indian restaurant (Delhi Darbar) & a very popular Italian restaurant just downstairs. Also a good Japanese restaurant (Osaka) just opposite.
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Price per night from:NZD 201
Posted on Jun 4, 2026
OrilThis birthday stay was absolutely flawless! I was so surprised when they upgraded me to a sea view room – the scenery outside the window was breathtaking. The room had a wonderful celebratory touch with thoughtful arrangements of wine, cake, and decorations that made for fantastic photos. We had such a great time during our entire stay, and the staff were incredibly friendly. For anyone looking to celebrate a special occasion, this is definitely the place to choose – highly recommended!
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Price per night from:NZD 240
Posted on May 25, 2026
Guest UserIt's difficult to review the Mantra Sun City. It's a story of highs and lows.
The property is well designed, and well equipped with excellent pools and fun things to do onsite. Then - on the other hand - the coffee shop and bar is barely open which I suspect might be fuelling a downward sprial of lower patronage > fewer hours > lower patronage.
We were very surprised to be asked on arrival to pay an additional $20 per day for parking. Several other recent reviews also state surprise at the unexpected parking charge - so beware! I believe Mantra needs to sort this out with the platform who took my accommodation on their behalf.
Our one bedroom seaveiw apartment is similarly difficult to review. It was spacious, fabulous ocean views, well designed, comfy bed, quality body wash and moisturiser. So most of the important stuff done very nicely and absolutely enjoyable. But there were a number of easily avoidable shortfalls that made it umfortable like there being only 4 of everything crockery and cutlery, only 1 champagne flute, and not enough to keep things clean in a self-catering apartment.
None of the shortfalls were enough to not recommend Mantra Sun City as a place to stay. Just come a little bit prepared.
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Price per night from:NZD 149
Posted on May 15, 2024
Guest User
The room is well-equipped and clean. The hotel is close to a cemetery and a park, so the environment is relatively quiet and it is convenient to go to supermarkets and restaurants. The service attitude of the staff is also very good.
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Price per night from:NZD 280
Posted on May 2, 2026
The MerlionLocation
Central surfers Paradise, excellent location, near to the beach and nightlight , but if you are after a quiet night's sleep , this is not for you . Party goers, police sirens last till around 4am on a Friday night.
Room
Large rooms but quite dark. There's only 1 downlight at the entrance , a floorlamp and 2 bedside lights. (See photos)
Parking
4hr Street parking is available during the day.
Wished they have included disposable slippers
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Price per night from:NZD 157
Posted on Feb 15, 2026
Guest User
Hi my husband and I have 5 kids,we don't stay away by ourselves much. So i decided to book a ”5 star” for us to enjoy. This was a Valentines day.
CLEANLINESS: Honestly first impression while waiting to check in,i could see dirty glasses and plates left on tables,there were marble tables with ornaments that hadn't been wiped over for some time. Walking upto room and smell damp. Walking to breakfast and looking out big windows to pool and there were 6 to 8 towels along window sill,looking like stop leakage.
LOCATION: Depends on your interests,health/fitness.
Close to wall for fishing
Plenty of great bike/foot paths
Beautiful swimming Close by
If your here to party,it's a very long walk back,but only $50 for taxi.
Beach very close,Surf club,shops short distance.
Overall great position if u don't want to be in town.
SERVICE: Majority of staff were very friendly.
Bar staff terrible, 2 cocktails,$50, making it was very sloppy,taste was not real nice couldn't taste alcohol and looked like short glass of cold coffee,no presentation.
AMENITIES: Didn't get a chance to check out amenities,couldn't get late check out.
Had to pay an extra $40 each for all u can eat for breakfast,which I wouldn't of eaten much more than $10 worth.
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Price per night from:NZD 279
Posted on Jun 29, 2025
Guest User
We stayed at H residencies (room 24106) for 4 days in June. The location is amazing - close to beach, restaurants, clubs and shops. Very happening place. Beautiful view from the balcony too. Access to 3 swimming pools, spa and sauna.
However, following reasons, we were not very happy with.
- in both the bathrooms, the shower door won’t close properly, water spills outside, making the whole bathroom wet. Safety hazard as it’s very slippery and you have to be very careful. Moping and drying after each shower.
- the carpet and the rug need a good washing and cleaning. They were dusty and dirty.
- there was no conditioner or body lotion provided. It is very usual to have these amenities. I never carry them to any holiday stay overs.
- the AC won’t go more than 24C, which is generally okay but my parents felt cold it would have been good to have extra blankets or portable fan heater or fan for summer for people with different needs.
- it is next to impossible to talk to anyone. I could only contact them through TRIP.COM app or email. No one picks up the call or replied to normal message.
- there were many patches on the walls and not well presented. Furniture also looked old and dirty.
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Price per night from:NZD 157
Posted on Apr 28, 2025
Melzza23
Unfortunately we did not have a great stay. We booked 3 apartments for a family vacation and all 3 had issues. All 3 apartments had faulty air cons. 1 air con didn’t work at all and also a toilet in that apartment didn’t work either. Also when we arrived, we found one of our carparks had a car parked in it and that 2 other guests were allocated the same Carpark as us. We all contacted the letting company and all guests were told to seek help from the apartment reception who then told us all to contact the letting company as they don’t deal with the private apartments and their carparks. So it was back and forth for hours, we even visited the office twice until the car was finally removed. In terms of the no aircon/ broken toilet room, we were told there was nothing the letting company could do about it as they only have 1 staff member on so we’d have to wait for the next day and that some of our cost would be refunded (We are still waiting). The next day, in the morning the staff member visited and said the aircon is broken and they’ll have to find another room so will get back to us. It was close to the letting company’s closing time and we hadn’t heard back so we followed up only to be told there’s no more rooms available and our family would have to make do with the fans. Our family members in the no aircon room got sick from the heat/ stuffiness even with the doors and windows open. The amenities - lagoon, gym and pool are awesome So it was really unfortunate we did not enjoy our stay due to the lack of upkeep of the apartments and the service.
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Price per night from:NZD 569