AAnonymous UserWhen choosing this hotel, I saw reviews claiming it was the best in the seaside area, but my overall experience was quite average.
Firstly, the parking lot design was extremely flawed. After parking in the underground garage, there was no elevator to the upper floors; we had to carry our luggage up the stairs before we could use the elevator. Since most hotel guests bring suitcases, and we had a child and a stroller with us, this was incredibly inconvenient. I've never stayed in a hotel like this before. The hotel design was also strange. The VIP reception was on the fifth floor, unlike typical hotels where you're greeted in the lobby. Our experience from the parking lot to the fifth floor was unpleasant, and the facilities didn't match the price.
Secondly, regarding service, the overall experience was very average. Aside from one staff member at the fifth-floor reception, we barely encountered any hotel staff. We even had to walk to the adjacent reception building for breakfast. The previous night, we stayed at the DoubleTree by Hilton Shenxianju, where the staff were incredibly welcoming and friendly. In comparison, our experience at the VIP hotel was a stark contrast, even though the VIP room rate was significantly higher than the DoubleTree by Hilton. A reviewer added us on WeChat the day before check-in, but it was essentially just for recording our license plate. The booking confirmation mentioned a complimentary gift, and reviews also confirmed it was included, but we didn't receive one upon check-out.
Regarding the facilities, the hotel is quite old, and some are dated, but the rooms were generally decent. There was welcome fruit upon entry, and a late-night bowl of noodles was served, which tasted good.
Overall, this experience was very average. I had high expectations for the hotel based on the reviews, but the actual experience was quite disappointing. For the price, I'm not satisfied with the experience.
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