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9.1/10
Great
赵赵Old hotel, the facilities in the room are old and the cleanliness is acceptable. Agra smog is very serious, especially in the evening, the air is filled with a strong burnt wood taste, sleep at night is awakened several times... The hotel has no fresh air system filtration, and there is no warm air in the room AC, for Agra 5-6 degrees at night It’s too cold to sleep! The hotel’s own garden is beautiful, with Indian dance performances on weekends and all the staff are nice. When we checked in, we rushed to three tour groups. The group meal filled the cafeteria, causing breakfast to be eaten at another restaurant in the hotel. The quality should not be collected. The next day the group left and everything returned to normal. Based on the price/performance ratio, I suggest you stay at this hotel when you come to the Taj Mahal. Be sure to wear a mask.
GGuest UserOverall experience was average. Food was ok, the upkeep of hotel interiors, lobby areas was not up to the mark. Looks like old property requiring renovation & regular cleaning.
OOrontius MarkStaying at ITC Mughal Hotel was an absolute delight! From the moment I stepped foot onto the property, I was greeted with warmth and impeccable hospitality. The ambiance of the hotel exudes luxury and elegance, with every detail thoughtfully curated to reflect the rich Mughal heritage. The room was spacious, meticulously clean, and adorned with luxurious amenities, ensuring a comfortable and indulgent stay. The dining experience surpassed all expectations, with a diverse array of delectable cuisines that tantalized my taste buds. The staff went above and beyond to cater to my every need, providing personalized service with a genuine smile. The hotel's lush gardens and stunning architecture provided the perfect backdrop for relaxation and exploration. Without a doubt, ITC Mughal Hotel has set the standard for luxury accommodations, earning my enthusiastic five-star rating.
GGuest UserLocated in a good place, close to Tadj Mahal. Staff is friendly. There is a restaurant downstairs and a rooftop terrace. The owner was helpful. He is obviously interested in the affairs of his hotel. Food and wi-fi was ok.
GGuest UserI travelled solo and stayed here for one night and had a great experience overall. The service was excellent on the cold night I arrived, the staff provided an oil‑filled heater for my room. The room itself was clean, spacious and comfortable, and the shower worked well. The only downside was the iron: when I tried to iron my dress, it burned a hole in it. I take responsibility for this, but I mention it because the iron is not a proper steam iron, and I assumed it would be fine. I did the morning tour of the Taj and returned just after 12; the hotel was very relaxed about the checkout time and gave me plenty of time to gather my things. I would definitely stay here again.
FFernnyyyI like it very much. It's clean, the atmosphere is good, and the staff is very good. The food is very delicious. The bed is soft and the air conditioner is very cool.
GGuest UserMy fiance and I were so so SO blown away by this hotel's hospitality. We were celebrating a birthday and they treated us with a birthday cake surprise! Everyone in the hotel knew we were celebrating and they were just so kind! It was honestly so sad to leave this place!
GGuest UserDriver steals customer money!!! first of all, We had no big issues with Radisson Hotel Agra while staying there for three nights, but we have a story we like to share with future hotel customers to prevent what happened to us happens again to you. after Agra, our next destination is Jaipur, so we asked hotel travel desk to help us arrange car transportation to Jaipur, thinking hotel driver should be more reliable. the travel desk is working with agency called 707 Tours, and they booked a car and driver from Jaipur called Sameer-Travels. we requested stops before Jaipur, one is at Fatehpur Sikri, and second one is at Chand Baori stepwell. the first part of our journey was non-event, but at our last stop at Chand Baori, the driver told us bags were not allowed at the site, and he insisted that we have to leave all bags in his car and he would lock the car and it was safe for us. at the stepwell site, we noticed everybody else carried backpacks with no issue. after 20 minutes visit and back to the car, we noticed right away that our bags were opened and searched, we kept our money in three different places, and each place's money were missing some. the thief tried to make the steal un-noticeable but we noticed it right away. we confronted with the driver and he denied everything. we reported this to Radisson hotel, its travel agency and our hotel in Jaipur. We want to share our story so you will be more careful in your next India journey. I add two photos here for your reference.
GGuest UserRoom was not clean and thus we had to ask them for cleaning the room. One thing was literally bad at the time of checkout we asked them to give a glass of water or one bottle at least. They didn’t served us. This is hospitality. It’s kinda average.