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9.2/10
Great
WWu chia ningPremium Room, twin beds – the space was just right. If you book on the day and there's availability, it can be cheaper (includes breakfast). Even though the hotel is a bit older, the service and cleanliness were excellent. Room service was also fast. It would be perfect if the beds weren't so soft! The hotel also offers other activities like a swimming pool, pottery making, and a Taj Mahal storytelling session, which was fantastic! It's about a 12-15 minute walk to the Taj Mahal, or you can take the shuttle bus if you prefer a shorter stroll.
GGuest UserOverall experience was average. Food was ok, the upkeep of hotel interiors, lobby areas was not up to the mark. Looks like old property requiring renovation & regular cleaning.
OOrontius MarkStaying at ITC Mughal Hotel was an absolute delight! From the moment I stepped foot onto the property, I was greeted with warmth and impeccable hospitality. The ambiance of the hotel exudes luxury and elegance, with every detail thoughtfully curated to reflect the rich Mughal heritage. The room was spacious, meticulously clean, and adorned with luxurious amenities, ensuring a comfortable and indulgent stay. The dining experience surpassed all expectations, with a diverse array of delectable cuisines that tantalized my taste buds. The staff went above and beyond to cater to my every need, providing personalized service with a genuine smile. The hotel's lush gardens and stunning architecture provided the perfect backdrop for relaxation and exploration. Without a doubt, ITC Mughal Hotel has set the standard for luxury accommodations, earning my enthusiastic five-star rating.
GGuest UserMy fiance and I were so so SO blown away by this hotel's hospitality. We were celebrating a birthday and they treated us with a birthday cake surprise! Everyone in the hotel knew we were celebrating and they were just so kind! It was honestly so sad to leave this place!
GGuest UserDriver steals customer money!!! first of all, We had no big issues with Radisson Hotel Agra while staying there for three nights, but we have a story we like to share with future hotel customers to prevent what happened to us happens again to you. after Agra, our next destination is Jaipur, so we asked hotel travel desk to help us arrange car transportation to Jaipur, thinking hotel driver should be more reliable. the travel desk is working with agency called 707 Tours, and they booked a car and driver from Jaipur called Sameer-Travels. we requested stops before Jaipur, one is at Fatehpur Sikri, and second one is at Chand Baori stepwell. the first part of our journey was non-event, but at our last stop at Chand Baori, the driver told us bags were not allowed at the site, and he insisted that we have to leave all bags in his car and he would lock the car and it was safe for us. at the stepwell site, we noticed everybody else carried backpacks with no issue. after 20 minutes visit and back to the car, we noticed right away that our bags were opened and searched, we kept our money in three different places, and each place's money were missing some. the thief tried to make the steal un-noticeable but we noticed it right away. we confronted with the driver and he denied everything. we reported this to Radisson hotel, its travel agency and our hotel in Jaipur. We want to share our story so you will be more careful in your next India journey. I add two photos here for your reference.
GGuest UserHotel in good location. Easy to reach there because every auto driver known this property. Comes in my stay it was fabulous stay. Rooms are well maintained and clean. Bed sheet are clean and hygienic. Behaviour of staff was good. Foods are good. Iam a traveller so my point of view this hotel was great for stay.
GGuest UserCar parking space is available in front of the hotel. Hotel is neat and clean. Staff behaviour very good. Service is prompt and good. They provided hot water everytime we asked. Breakfast was too good. Although breakfast was a la carte but there is variety of options and their chef is too good. U can have breakfast in the restaurant below. No unnecessary billing during checkout. Tv channels very less, only news channels were there. Room and bathroom were clean and hygienic.