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9.5/10
Amazing
GGuest UserWell everything besides our check out experience was great. Really great!
Then when checking out, we had 3 interactions with the reception about checking out prior to checking out. and only the one at 12:30 (when checking out with luggage and all), we were told to pay a 200SEK late-fee, which I was then told could’ve been even higher and that I should be thankful they didn’t charge me double…
Not nice - and we had 3 interactions prior to this for this exact reason. I wanted to work out first and then shower in the room before leaving. If we were told the first time about the late check out fee; we would’ve checked out then and there.
I complained about this practice, to deaf ears. Not coming back despite it being very nice and perfect for a Liseberg weekend with the family
QQinglanglantianThe hotel is conveniently located for getting around Gothenburg. Shopping and restaurants are all within easy walking distance. The central station square is right in front of the hotel, making it a great place to meet people from all over the world. We stayed there for seven consecutive nights.
AAnonymous UserCozy hotel with friendly personnel, and an okay single room. It wasn’t large, but it was clean. More than good enough for the two nights I stayed there. But it was in need of maintenance though: the doors and such were quite badly damaged.
I’ve added breakfast to my booking, and this was really good! Lots to choose from, and delicious.
One complaint: the rooms facing the street are not soundproofed enough in my opinion, too much of the noise of the quite busy road outside came in😕
Would stay again though, and I heard the double rooms are less noisy as these don’t face the street.
SScullyThe staff working on the weekend were super nice and helpful, and I’ve stayed here many, many times, always so nice & such a lovely boutique place to stay with many awesome things to like. On the day I checked out oh my god, where did this girl suddenly come from? Little wanna be Swedish police officer banging on my door trying to get in. Ok i fell asleep after breakfast? So what. Even after i checked out & and was just having a coffee in the lobby, she came again in my face demanding to know if i had checked out? She was just rude, unprofessional, behavior was unbelievable. Really ruined my experience at the nice hotel Pigalle. Actually, I don’t accept people thinking they are better than everyone else & they think that they can just talk to people like they are a piece of crap. Therefore, sadly, I don’t think I will ever stay here ever again.. Sorry but..
GGuest UserExtremely well located in the centre of Gothenburg, directly opposite the central railway station, and the departure point of the airport bus. Nice restaurant and bar. Size of the room average but great to relax on the soft comfortable bed. Breakfast was very welcome and a good selection of Scandinavian offerings. Just nearby to a shopping mall so OK for essentials / fast food.
It is also within a short distance (5 mins walk) of the Botanical Gardens which had a colourful and varied array of horticulture - great for a walk and a bit of exercise after your flight.
GGuest UserVery convenient to train station . Also, walking distance to tram stops if you want to navigate around city , like Hag old town.
Very helpful front desk staffs ( both shifts)
LLuobogaoThe food was not bad. The room was bigger than I thought. The staff is very friendly. You can wash clothes for free, you have to make an early reservation for the laundry room and bring your own washing powder, but it is not recommended to use the dryer, it is dirty. There is a supermarket downstairs that is very convenient. Fika is not bad. My room couldn't open the window a bit hot, there was a small fan available. The toilet has a built-in hairdryer.
YYaopsLove the location which is at the heart of the city. Located directly next to a tram/bus station made travelling so much easier too!
Bonus: It’s next to a pier which means great views to start the day and end the night!
GGuest UserWe arrived at 7:30 pm and were told we got a room “upgrade”. The room was small so we really wondered what the “original” room looked like. The bed had stains on the cover that was laid under the mattress
which didn’t look good. We went down to the lobby and found nobody present. We moved on to the restaurant, it was 8 pm. Half full and we were met with the wonderful advise that they were closed for service. This was Friday May 16th and the menu
board was still at the entrance door to the restaurant.
We went back to the reception and queried why the restaurant was not serving dinner at 8 pm on a Friday.
The receptionist looked dumbfounded and told us it usually serves dinner at least until 9 pm but she took no action to assist us except to say we could walk fir 15 minutes to the Aveny, a street with lots of restaurants but could not suggest any close by. We ended up going to, as it happened, a fantastic restaurant right around the corner called Le Pigalle on the top floor of, we guess, a competing hotel. Fabulous meal in a restaurant that knew how to treat their guests.
In short we have regretfully no positive things to say about the ProfilHotels Opera in Gothenburg.
Gothenburg was fantastic but when we return we will definitely not book at the Opera which is overpriced for the standard and service they offer. Total waste of money at this venue. Regretfully we did not bother to take any pictures of the place as it is nothing we wish to remember about it.
GGuest UserStayed for one night only but wouldn't have minded staying longer. Room is well-lit, small but comfy and definitely fine for one person. Breakfast was pretty good and had a good variety of options, just a bit crowded (understandably so because I think all bookings include breakfast by default). Luggage storage is free but not super secure; the front desk locks the storage room but then you place and take your own bags from inside, so there's nothing stopping someone else from taking your bag. Location - need to take a bus to the train station; also not much in the immediate vicinity.