Kempton Park Hotels with Bars

I arranged four king-bed rooms at this hotel for my guests. Unfortunately, their experience at the hotel restaurant was quite unsatisfactory. During the meal, the restaurant was nearly empty, with only our table present. Despite this, service was noticeably slow and inattentive. After the starters were cleared, there was a long delay before anyone followed up regarding the main course. Even after ordering, plates were not brought in time, and the overall pace of service was unusually slow. Under such circumstances, it was difficult to understand the reason for the delay. The experience left a negative impression and fell short of what would be expected from a hotel of this standard. 我曾协助客人在该酒店预订了四间大床房，但其在酒店餐厅的用餐体验并不理想。 用餐期间，餐厅几乎处于空置状态，仅有我们一桌客人，但服务流程却明显缓慢且缺乏跟进。前菜结束后，长时间无人询问主菜安排；即便完成点单，餐盘也未能及时提供，上菜节奏明显异常。 在客流极少的情况下出现这样的情况，实在令人费解。整体体验未能达到该酒店应有的服务水准，留下了不佳的印象。

Beautiful place! The design and style are very unique with an old Pueblo style, and the location is great. However, it is still being renovated, and the swimming pool was not open in the summer. There should be improvement in stating that the shuttle service comes with an extra cost; it should be advertised as an option, as most stays offer shuttle services at an additional expense. The price was 200Rand, and an Uber is cheaper. The receptionist was very helpful and clear; she was super nice.

Stayed here before and main reason was close to airport, in safe complex, access to restaurants etc at Emperors Palace. Rooms clean and decent standard, Breakfast good and staff ready to help. Overall good and would stay again

I chose this place because I liked the free pick-up and free breakfast. However, in fact, the last pick-up was at 11 o'clock in the evening. I arrived at the airport at 11 o'clock. I said that the pick-up at night would be charged. I am willing to pay, but I can't come to the arrival floor to pick me up. I can be at the bus station. It is well known. South Africa is naturally in a mess, and the probability of being robbed on the road at night is very high! Finally, I paid for a taxi to their hotel and found that the door was closed! The location of the hotel is very biased, there is no street light at night, the black light is blind, the driver is black, everyone is in the position to think about it, feel panic? I know that the front desk will get off work at 11 o'clock in the evening, but I have already emailed that I will land at 11 o'clock and arrive at 12 o'clock. They know it, but they still don't leave anyone. After waiting for a long time, the driver came back and opened the door. At the beginning, the driver refused to give me the door key and asked me to add 200 rand for the night stay. I don't know the cost. I didn't inform when I placed the order on Trip.com. On the second day, I took the shuttle bus to the airport and there was no time to eat breakfast. An unpleasant stay!

Staff were very friendly. It’s hard to find staff that great anywhere in the world!