Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.3/10
Great
Tteachutube1I cannot express enough how grateful I am for the exceptional service we received at this hotel. My elderly mother traveled all the way from China to Johannesburg and then to Windhoek, and the hotel staff truly went above and beyond to ensure her comfort and safety. They arranged a seamless pickup upon her arrival and a timely drop-off the following day, which made her feel incredibly supported throughout her journey. She raved about the excellent service, and I was impressed by the cleanliness and comfort of the rooms. The breakfast was delightful, offering a great start to the day. Overall, we had a fantastic experience, and I wholeheartedly recommend this hotel to anyone seeking a warm and accommodating place to stay!
HHansexsI arranged four king-bed rooms at this hotel for my guests. Unfortunately, their experience at the hotel restaurant was quite unsatisfactory.
During the meal, the restaurant was nearly empty, with only our table present. Despite this, service was noticeably slow and inattentive. After the starters were cleared, there was a long delay before anyone followed up regarding the main course. Even after ordering, plates were not brought in time, and the overall pace of service was unusually slow.
Under such circumstances, it was difficult to understand the reason for the delay. The experience left a negative impression and fell short of what would be expected from a hotel of this standard.
我曾协助客人在该酒店预订了四间大床房,但其在酒店餐厅的用餐体验并不理想。
用餐期间,餐厅几乎处于空置状态,仅有我们一桌客人,但服务流程却明显缓慢且缺乏跟进。前菜结束后,长时间无人询问主菜安排;即便完成点单,餐盘也未能及时提供,上菜节奏明显异常。
在客流极少的情况下出现这样的情况,实在令人费解。整体体验未能达到该酒店应有的服务水准,留下了不佳的印象。
GGuest UserBeautiful place! The design and style are very unique with an old Pueblo style, and the location is great. However, it is still being renovated, and the swimming pool was not open in the summer. There should be improvement in stating that the shuttle service comes with an extra cost; it should be advertised as an option, as most stays offer shuttle services at an additional expense. The price was 200Rand, and an Uber is cheaper. The receptionist was very helpful and clear; she was super nice.
KKerinsStayed here before and main reason was close to airport, in safe complex, access to restaurants etc at Emperors Palace.
Rooms clean and decent standard,
Breakfast good and staff ready to help.
Overall good and would stay again
GGuest UserThe place was very affordable, very clean, and very accommodating. I was traveling alone and was kind of scared, but the driver made me feel really safe - he was so chatty and nice, LOL. The room is beautiful, and everything was just great. PS: when you book, you also get the shuttle service; forgot to do it but they came to fetch me anyway, which was really nice of them, thank God!