Featured facilities: Swimming Pool, Tennis Court, Dry Cleaning
Very Good
56 reviews
8.9/10
1 night
From US$142
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9.0/10
Great
GGuest UserThe hotel was very clean and had good facilities. The staff was quite friendly. It is a good family hotel but I cannot recommend for a group of friends.
SSHAI 11In one word, amazing!!!
Perfection of a clean hotel, great staff, perfect location, large and beautiful rooms, I will definitely return to this hotel.
GGuest UserThe resort tried to charge me extra money for my kids stay as Trip.com did not communicate 4 people but 2. We showed paperwork as proof and Trip customer service called and it wasn’t enough despite paperwork saying 2 kids and 2 adults. They wanted to charge me another $800 for my kids stay after I already paid. Trip asked I pay and they’d reimburse me but I didn’t trust anyone and it sounded too good to be true. One of these two screwed up and almost ruined my vacation. Hotel “figured it out” and made the problem go away but I don’t know who was at fault.
Hotel staff were amazing, location was amazing, food was good for breakfast and crazy expensive for dinners. They tried to stick me in a smoking room and told me they were full, later they found another room for us that was much better. The issues were solved but this was disappointing experience on Iberostar reservations team and trip.com.
AAnonymous UserWe stayed for four nights as a group of six people in three rooms. There were some good points: many staff members were friendly, the hotel is very close to the beach, and the restaurant offered a good variety of food.
However, the overall experience was disappointing.
The biggest issue was cleanliness. The bath towel in the room was extremely dirty, and I only noticed it after using it. The chair in the room was also full of small hairs, and the lid of the kettle had mould on it.
There were also several service and follow-up problems. The safe in the room was not working and was never fixed. We selected the green cleaning policy, which should include free minibar service, but the minibar was never provided or refilled during our stay. We reported this to the front desk four times, but nothing was resolved.
Communication also needs improvement. I booked a spa treatment through the app, but when I arrived, I was told it was only a “request” and not a confirmed appointment. In addition, when I called the front desk, my call was cut off before I finished speaking, and this happened twice.
Finally, although we booked full board, no drinks were included at dinner, and even still water had to be paid for separately. This was not clearly explained.
Overall, the location, food variety and some staff were good, but the repeated cleanliness, maintenance and service issues made the stay fall below expectations.de
FFelixThe hotel is located in Alcudia, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of
TTroy BaoThe front desk was very good and gave two large bottles of water. I was worried that I could not buy water in the wilderness, so I didn't have to worry. The room was small but clean, there was a small balcony but it was not used, the backyard of the hotel was the beach, but the rain was not good that day, and the hotel was not blamed. The luggage storage was also smooth, the staff smiled and served, overall good.
GGuest UserVery nice hotel, attentive and very smiling staff. The rooms are large with a kitchenette and quality bedding. An improvement is desirable in terms of the quality and taste of the food offered.
What is the average price for Beach hotels in Muro?
For Beach hotels in Muro, the average price is US$598 for weekdays , and US$580 for weekends (Friday–Saturday).
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