Name: Hyatt Regency London Albert Embankment
Address: London, United Kingdom
Rating: 8

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Booked a room for Christmas Eve, and Kevin and Claire were very thoughtful in upgrading our room type. Later, when we wanted to upgrade again, communication was smooth. They really put themselves in the customer's shoes, offered great suggestions, and quickly resolved any issues. The service was exceptional, very satisfied!

The overall environment, hygiene, and service were decent, but the facilities were quite basic. For instance, there was no smart toilet, and the curtains were manual – which was particularly annoying with the folding blinds, making them quite difficult to pull. The TV wasn't a smart TV and couldn't cast content, and there was no robot delivery service for meals or takeaways. If you ordered bubble tea, you had to go all the way outside the building to a designated rack to pick it up – which leads to another issue: the elevators were incredibly inconvenient. Getting from the underground parking to the room involved a truly cumbersome process: first, you had to take one elevator to the first floor, then switch to another elevator on the first floor to reach the hotel front desk, then walk a bit to the guest elevators, and finally get to your room. While riding the elevator, I even overheard other guests complaining about how annoying all the elevator changes were, and I completely agreed. Good thing we didn't have suitcases, otherwise, I can only imagine how much more troublesome it would have been. As for the lake view, it was pretty much as pictured, but it's definitely more beautiful to actually walk by the lake, feel the breeze, and watch the sunset.

Great location, very convenient for Wanda Plaza, and the surrounding views are also lovely. Alice at the front desk was particularly friendly and welcoming. Her smile was sweet, and she noticed my baby had come downstairs without shoes, so she thoughtfully offered a pair of disposable slippers for children. Such a sweet and caring gesture! 🫰 Overall, our experience was comfortable.

However, there are a few areas that could be improved:
1) The lobby air conditioning was too warm 🥵. For an international 5-star hotel, this sort of hardware issue is quite unexpected and should be addressed.
2) Collecting food deliveries was quite inconvenient. I suggest implementing a system where robots can deliver food to guests' rooms, which would greatly enhance guest convenience and also help reduce elevator usage, as the hotel only has four elevators.
3) The extra bed fee of 233 RMB per night felt a bit too expensive 😂, especially when considering your overall room rates.

It's a legit pet-friendly hotel. Our Dog 🐶 have a wonder full experience and the swimming pool it's clean and the water is clear and properly maintain. We will definitely going back to Hyatt Renessance Chongming. Maybe next time make the breakfast a little more western like added some cheese

The hotel location and rooms are very good, but due to the peak Labor Day holiday, manpower was low, there was a lot of delivery trash at the elevator and outside the rooms that was not collected on time. Understandably that waimai is the top choice for most guests because only one restaurant in the hotel was open, perhaps putting a centralized trash bin per floor would be better and signs to educate guests where to throw them. That way pests can be avoided, rooms won’t have smell of food, and the hallways looks cleaner and organized.

The experience is amazing for a few reasons:

1. The hotel service is top notch professional - I lost my camera on a taxi back to hotel, and the hotel manager, Mr. Adnan, helped me get it back! He volunteered to check the security footage to track the taxi car plate, and taught me to go to RTA to register Lost and Found. He helped me contact the taxi driver, and 9 hours later - my lost camera is back! Suuuuuper helpful and world class professional!

2. The hotel is connected to a pharmacy. We had a family member who got stomachache on arrival, and thanks to the pharmacy, we got the right medicine right away. The pharmacy opens 8am to 12am!

3. The lounge offers both breakfast AND DINNER

4. The hotel has a Chinese restuarant called Summer Palace. It is FANTASTIC AUTHEMTIC Chinese food. The manager is from Iran but speaks perfect native Chinese.

This hotel is full of surprises and beyond just a five star hotel - it provides one stop solution to all the problems we might have in our trip. Bravo!

Absolutely gorgeous hotel!!! We were given the apartment on the 27th floor and we thoroughly enjoyed the views. The hotel got its own mall, where they had saloon, cafe, Japanese and continental restaurants, clothing, mobile shops, supermarket and a stunning ice skating rink. Gold souk market is nearby. With Train Station nearby(few minutes walk to the station), easily navigate to the places around and cabs always flooded in this hotel for cozy users. Our apartment was quite old but perfectly renowned and maintained. I would definitely recommend anyone(specially families)

I really enjoyed the breakfast here on my previous visit, especially the Eggs Benedict with smoked salmon — it was beautifully prepared and delicious.
However, this morning the same order looked and tasted quite different, with only the poached eggs and smoked salmon served, without the bread, sauce, or garnish.
I wanted to share this feedback because I truly appreciate the quality I experienced before, and I hope it can be consistent.
Thank you for your attention.

More touristes more service for respect.

The whole apartment was huge with plenty of space for kids to run! The rooms were big too! We enjoyed our stay there! Bottles were provided in plenty upon everytime we request. Location is in a quiet area and have to take taxi to all the attraction but I would definitely want to stay here again. Highly recommended for big families.

We had a fantastic stay. The location of the Hyatt Regency Stratford is brilliant. Although not in the traditional city centre, the transport links are second to none. The direct connection to Heathrow via the Elizabeth Line is a game-changer for travelers. We also found it incredibly easy to explore all of London thanks to the well-connected Stratford station (Central Line, Jubilee Line, DLR, etc.). Being surrounded by the Westfield shopping mall and countless dining options was a huge convenience. A truly great experience—highly recommended and we will certainly be back on our next London visit

Had a great stay at this hotel! Karen at the front desk gave such a warm welcome — she was friendly, helpful, and really made me feel at home. The room was clean and comfortable, and the overall vibe was relaxed and pleasant. Would definitely stay here again!

Old hotel, good location, convenient for shopping nearby. The room facilities are a little old, but the exterior is OK. There is a Cantonese restaurant nearby, the taste is good, recommended.

The location is not absolutely central, and the tube station was 10 minutes walk, but was convenient and quiet. There were two pubs nearby for food and drinks. 
The hotel reception was efficient and friendly. It was not the usual Hyatt Regency with limited facilities. The room I requested with a view of the Big Ben was amazing. However, it had a relatively small bed. The shower facilities were good and modern.

Hyatt Regency

Columbus

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