Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Great
44 reviews
9.1/10
1 night
From JPY 10,271
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Featured facilities: Parking, Laundry Service (On-Site)
Very Good
126 reviews
8.2/10
1 night
From JPY 8,408
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9.2/10
Great
AAnonymous UserI am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel.
. I am writing to complain the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge.
Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone. So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line.
So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction.
I am very concerned how your service match up with your high level of fees.
Hotel near University of Calgary District, Calgary
Price per night from:JPY 13,453
9.1/10
Great
GGuest UserVery good, clean hotel. Not brand new, but in excellent condition. Pool and exercise room - EXCELLENT
The restaurant food was a little pricey, with no offer of complimentary breakfast.
BUT excellent value for the prices overall. It was for a funeral, so they helped me save a little - which is hard to do NOWADAYS
MMichelle BillingtonI always enjoy my stay at Deerfoot Inn & Casino. The purpose of my trip was to hang out with my sister and catch up on our lives. The deluxe queen room was spacious and welcoming. I found a stain on the top sheet when the cover topper fell away. Just looked like a coffee stain, but jeez?! We went down to the buffet for supper, and the prime rib and scalloped potatoes were delicious, as well as the other entries. After we ate, we sat in the lounge next to the restaurant. I loved the big, comfortable chairs we chose to sit on. When I got up to use the ladies' room, my hips were out of sorts for several steps because the chairs are sitting too low. May I suggest they update the furniture as I noticed other older guests having the same issue.
GGuest UserThis hotel is very good because
- cheap
- big room
- very comfy bed
- free airport shuttle bus
- free breakfast
At first time, I did not expect for the hotel, but it made me amazing of those things. Breakfast area is only one thing that should be improved because it does not have enough space for eating. Someone had to eat at lobby area.
GGTANKSMy fellow Rotarian and I came for the 2025 Rotary International Conference in Calgary. The stay was pleasant. Service was excellent. Room was cleaned daily which was nice returning to a tidy clean room. Coffee and tea were replenished daily which was great. I will highly recommend to friends and family. The hotel was so close to the airport. Shuttle service was provided to the airport which was convenient. I liked the lobby display ready for the 2015 Calgary Stampede from July 1st 2025 for ten days.
GGuyuexiaoqianThe hotel is very new, newly renovated, toiletries can also
Recommended
The air conditioner is not easy to operate
In the morning, I want to make a coffee with a coffee machine and open the back of the water. It is full of dust. Should this be changed?
Hygienic: The sanitary details are not good, especially the coffee machine is not cleaned, it is all gray
Facilities: New
Environment: Good
Service: cost-effective
BBikramLocation is perfect just near to lRT station overall it was good but i use trip.com to book from my debit card and they confirm my booking but while i went there for check in the guy there told me i have to use my credit card for the deposit which I don’t have but i told i will pay cash for deposit and they can check room while we check out unfortunately he refused and said company policy only accept credit card which I don’t have and than i have to call my friend and use his credit card and signed authorisation from mail and sent other proof which took almost more than hour. Incase if I don’t have my friend with credit card they would have refuse me to check in and I would be sleeping on the street. The thing I don’t understand is why did they accept my booking while i use my debit card and why can’t they accept cash as deposit because not every traveler has credit card. It was very disappointing
Hotel near University of Calgary District, Calgary
Price per night from:JPY 9,112
8.1/10
Very Good
GGuest UserHonestly, I was amazed regarding our experienced. Everything is perfect.
I would just suggest to please have an available luggage cart specially for families to used.
Specially if the guest is looking for it and hopefully someone could have an initiative to find it.
Fabulous!
RROGELIOAverage value for money, commensurate with the price paid. The room has many patches, the bedding is very worn, and there are no hangers for clothes, only a dresser. The breakfast is adequate.