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Our flight departing Calgary was cancelled for 24 hours so we were put up in this hotel by the airline. The staff was pleasant and accommodating, special shout out to Stacey in the lounge who worked so hard to make sure everyone whose flight was cancelled was fed and full of drinks! Also special shout out to the chef that night, he was alone and still managed to get all the delicious food out in a timely manner! These two really stepped up and made our rather gloomy stay much more enjoyable! The rooms were clean and comfortable, big soft pillows on the beds and you could control your own room temperature. The front desk staff also accommodated a late check out for us as we had so much time to waste the next day. Thank you to the staff, you’ve really worked hard to turn our trip around!

Great service. I called ahead to request a late check-in because my flight was delayed, and they had someone at the desk when I finally got there. They also helped me get a new room key card when mine wasn’t working properly. The hotel is also in the heart of downtown and close to a C-Train station.

Visited relatives here and booked for one night. Great hotel, very clean. The staff was amazing, friendly and accommodating. The room was clean and comfortable. We could hear the neighbors when they came back but luckily they were quiet and had free earplugs if needed :). The breakfast buffet was exactly what we needed and what you expected: scrambled eggs, sausages, bacon, potatoes, bread, cereal, etc. The service was also very good! If you stay here, it is highly recommended.

This hotel has been a great experience from checking in to being treated like family by the employees. With access to the Concierge Lounge for Elite members, the breakfast and evening snacks are delicious but the staff including: Leilani, Lena and Noreen will treat you like royalty! They genuinely care about their guests and I highly recommend staying here . If you have a family there are two pools where children can have a blast!

The room is of medium size and the bed is very comfortable. It is not far from the Calgary Consulate Visa Application Center and IELTS point. There are Korean restaurants nearby. The hotel has a parking lot and provides free American breakfast. The transportation is convenient and there is a light rail nearby. It was -34 on the day I came, and there was a warm breeze in the room. The hotel is quiet, but you can occasionally hear road noise at night. Recommended, will come again next time.

Holiday Inn Express & Suites Calgary South-Macleod Trail S, an IHG Hotel Horrible stay at this hotel! (Dec 31st/Jan 1st 2023) If I could give it a ZERO star, I would. Don't waste your money on this horrible hotel. It should be demolished. My partner and I stayed at this hotel for 1 night on December 31st 2022. Check in was difficult at 4pm. They said they weren't sure if our room was ready, even though check in time starts at 3pm. We were the only people in the lobby at that time. We waited about 20 to 30 minutes for the staff to give us our room cards. Once we were in the elevator we saw a sign that said pool area is out of service until further notice. This was one of the main reasons for staying at this hotel. We couldn't use the hot tub, pool or water slide. We were very disappointed that no one told me when I called to make the reservation a month before or even when we checked in that afternoon to the hotel. Once we got to our room it looked nice until I opened the blinds to the window. There was thick black mold all over the window sill. Pictures provided. It was really gross! We then made our way over to the bathroom where we found more black mold in the shower stall and up the walls. The shower stall and the bathroom sink faucet wouldn't stop dripping. We called the front desk she said because it's a holiday weekend we are short staffed. No one did come to fix the problem. Walls are paper thin. We could hear people talking in the hallways and the TV in the room beside us. On the morning of January 1st 2023 we went downstairs for their hot breakfast to find only 2 apples and 3 muffins left. I asked the desk where the hot breakfast was as this was another reason for staying at this hotel. She said because it's a holiday no staff is here to prepare breakfast so this is what we have. Very disappointed we packed up our stuff and checked out. We asked to speak to the manager about a possible refund or a partial refund because they didn't inform us about the pool closure or the non-hot breakfast. (If we knew about this ahead of time we would have booked elsewhere) The lady at the desk gave us a hard time saying the manager was on a call and couldn't talk to us, then saying he won't be in the office till a later date. She offered us 1 small bottle of water for the inconvenience. After we got home my partner called the manager and left a voice-mail. It took over 2 weeks for them to actually connect on the phone. The manager of the hotel finally gave us a refund of $35 which was OK but we will never stay at this hotel again. I will also tell anyone and everyone I know not to stay here.

The room is too old, the appearance is not good, the price is very good, the breakfast is acceptable, just average

Did not eat breakfast, but the lunch on the first floor restaurant was ok, the room was large, the double room seemed to allow four people, because the four of us opened two rooms, the front desk started to make a mistake and thought we were one Room, and then gave us four room cards, did not say nothing wrong, and later learned that it is two rooms. There is a small swimming pool on the first floor, and the environment is ok. The double beds in the double room are large, with a balcony, a coffee machine, and hygiene. You can see Calgary Tower when you go out. It takes about five or six minutes to walk.

The good This was our third visit. Room was as advertised, fireplace worked, comfortable. Enjoyed the restaurant and bar being one flight of stairs away and bar staff was very good in the evenings. Great location in Kensington. Not so good *Slippery bathtub/shower - somebody is going to fall and get hurt!* Breakfast was substandard with food items not replaced when gone, very limited (embarrassingly so) options, charge for anything other than drip coffee and mediocre food quality. There were other signs of management not being on top of things such as a missing curtain closer and check in process with no welcome back from previous stays or review of our pre arrival questionnaire. Makeup mirror in bathroom was broken.

Comfortable environment, there is grass in front of the door, there is a courtyard behind the house, there is a home in the heart, it is worthwhile to visit this trip, I hope that in the near future, you can come back to Calgary Brother Li B&B, talk about their lives again, no more words, can not express the sincere and sincere love in the heart, friends, you have come, Feel it, and it's worth the trip.