Potsdam Hotels with Breakfast

First of all, we have to say that the room was neat and clean. The breakfast was also fine and the location was great. However: We booked a suite with a city view for 4 days. We got a smaller (mini) suite facing the inner courtyard, which we hadn't realized until then because we were given a ”suite” when we checked in. It was only after three days that we realized that we hadn't actually gotten the room we had booked - unfortunately too late. In addition, although we had a small kitchen with a refrigerator, dishwasher, kettle and microwave, there were no plates or glasses, which we had to ask about at reception. The hotel says that it doesn't clean the room until after the second night. This wasn't a problem for us and so we prepared the room accordingly after the second night so that the cleaning staff could work without interruption. In the evening we realized that no one was there. The reception was so full that we couldn't let anyone know. We also assumed that someone would come on the third day at least. The next morning we put up a sign on the door asking for cleaning. In short, no one came again. When we finally went to reception, we were told that this was an external service provider who had carried out the cleaning according to the documents, which of course was not the case! Other guests had also complained about this. Since we had already paid and therefore could not get a refund, we were treated to a drink at the bar and a chocolate bar for breakfast. So our ”suite” was not cleaned once in 4 nights, let alone the trash can emptied. The highlight was when checking out, when I was suddenly asked to pay a bill. After I told them that I had already done this in advance, the receptionist said that this was just a blocking of the amount but that I still had to pay the regular amount. What surprised me most was that the amount did not match my booking at all. When I pointed out again that I had already paid, the receptionist said he had confused me with another guest and that I could leave...

Very good breakfast. Good location. Parking is inside of hotel, but limit spots(8). Parking on the street (hotel front door), is free from ~6pm-8am. Other time will be 1.5 € ／hour.

Reception wasn't so good. A young receptionist, chewing gum with her mouth open, managed to force out a hello and then handed over the room key without explanation. We've received a friendlier welcome. Breakfast was good. Room was clean. The stairwells are not for use except at the reception. Therefore, the walks are very long.

The hotel is very modern and also very quiet unfortunately the climate doesn't really cool, but otherwise everything is perfect. Breakfast is also very diverse.

Clean and tidy,

The layout of the room is reasonable, the apartment bathroom I live in is quite large, larger than my colleagues, so there will be surprises when choosing the room type and the appropriate high price.

The hotel is super located: walking to the Park Sanssouci, to the DB train station and to the bus stop. The rooms are well equipped and clean. Breakfast for 14 euros is rich. The parking is short (deep garage and parking places before and behind the house; cost 8 Euro per night). Then there is also a shortage of room at breakfast if the majority wants to breakfast at 9 a.m. on Sunday. The service is effortful and friendly.

The location is very good, just opposite the Palace of Souci. It's a business hotel. It's very small, the bed is not good, there is no space for the suitcase once it goes in. The facilities are also average and relatively old, but the hotel is not cheap. I don't understand why it is so expensive. The waiter is a bit stupid. The hotel parking space is not allowed to enter, and you have to go to the front desk to report it. It's hard to talk to. But the breakfast is very good. The facilities are relatively old.