MM9434****If you're coming for skiing, and prioritize value for money and comfort, this hotel is truly worth recommending.
The staff are generally very warm and attentive, and they're very knowledgeable about ski-related details: helping with sending and receiving ski equipment and luggage. The entire check-in process was very reassuring and saved a lot of energy and time.
Regarding meals: Breakfast is Japanese style, relatively simple but sufficient. However, dinner truly exceeded expectations: the dishes were varied and tasted excellent. If you stay for multiple days, there will be some repetition in the menu, but the overall quality is very high. For those who don't mind repetition, it's perfectly fine. For this price point, the value for money is really outstanding.
Skiing convenience: The ski resort bus stop is right across the road from the hotel's back exit, very close. Even with a lot of ski gear, it's not tiring. After skiing, you can return to the hotel and immediately enjoy the hot springs, which is very comfortable. This significantly enhances the experience for those who ski consecutively.
The hotel has hot springs, which are very refreshing after skiing. The rooms vary in age: Japanese-style rooms are relatively older, though some have been renovated. The rooms are very warm, making for a comfortable stay in winter.
If you're coming to Hakuba/surrounding areas for skiing and want good value, delicious food, and hot springs, without prioritizing nightlife but focusing more on practicality and comfort, I highly recommend choosing this place.
GGuest UserThis is the first time I stayed at a Hoshino resort. Perhaps my expectations were too high.
Food quality was the best reason to stay here. The restaurant offers an elaborate menu.
The onsen is the next big feature of the hotel. It was not as big as seen in the advertisement. Perhaps wide angle was used.
Location was not great. Not much to do nearby. The free transfers to Omachi helped to kill time if you have no plan to ski at Hakuba.
Service was patchy. Below are two examples:
1) Asked reception about train tickets conditions in general but the response was we are not train company. We know that but would appreciate help in calling into the train company or checking their website in Japanese.
2) Over a supposedly fancy dinner, the server was rushing us to finish by asking us to move unfinished food items from one plate or another by ourselves to make space for the next dish. I would have expected the server to wait for us. On another occasion, the server left the next dish on the table, with lid closed, without explaining what it is. We were not sure if we should start eating or wait. The server came back in a few minutes realizing that she had not explained to us yet and apologized.
With better service and things to do nearby, the hotel will see happier customers.
LLiminThe hotel's four-person room is larger than expected! The hotel's interior environment is better than expected, and there is also an open-air hot spring.
The receptionist at the front desk is an old man, his English is not very good, his attitude is average, and the service experience is not very good. But based on the cost-effectiveness, it is still recommended!
AAmsal LakhaniVery very helpful staff. We had injury when we arrived here and stayed for 3 nights and the staff was very cooperative and helpful during this time of distress.