Passekudah Hotels with Breakfast

High quality of service!

El personal del hotel muy amable. Nos atendieron cuando necesitabamos (aunque fuesen las 6:30 de la mañana) y siempre muy amablemente. La piscina estaba bien pero el agua muy caliente. En cuanto al resto de instalaciones, la habitación estaba bien y el baño pequeño pero bien. La sala de estar también bien.

The rooms are incredible and the beach is lovely but this is NOT a 4* hotel. The rest of the place seems run down and not looked after, the gardens are a mess, volleyball court isn’t usable and I’ve not seen a children’s play area. Staff are scarce, there is no pool bar and you have to go in search of beach towels or drinks. The restaurant is extremely poor, long wait for service and we were the only ones in the restaurant. Food options weren’t available and beer was only put in the fridge when I asked for it, so I then had to wait for it to cool down before it was served, when food arrived it wasn’t great, felt like a quick microwave meal. Room initially had no hot water, which we had to wait to be fixed, there is nothing in the mini bar as advertised, you just get an empty fridge, hairdryer had to be requested and room was missing towels and robes etc on arrival. Rooms took a long time to be made up each day and again some towels and robes were not replenished and had to be requested again. Parts of the hotel were closed and lots of lights at night flickered. They also advertise that the hotel has a night club and a billiards room, we haven’t seen any sign of a nightclub and the billiards room is two pool tables, one completely out of use with tape over it and the other is extremity rundown, dusty and wonky that you can’t play a game on it properly. No staff ever gave us a briefing on arrival or told us about the hotel, we have had to explore, guess and ask questions. Staff have been somewhat helpful, they speak English but don’t seem to understand it when they’re asked questions. Hotel has a what’s app service but responses are very slow and even then not fully understood. It’s like it used to be a 4* hotel but it’s run by pirates 🏴☠️

I was able to stay without any problems this time. The clerk were kind. The room is very clean. The location was very convenient.