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9.3/10
Great
GGuest UserSandia is a beautiful hotel, and the staff was very friendly and helpful. Thanks to Trip.com for providing such a great rate for my husband and I to be able to stay at this hotel for the first time. The whole experience there was wonderful!
GGuest UserThe staff were professional and friendly here.
We booked a standard with a king-sized bed.The room at this branch - Albuquerque East did not a funky smell and was clean & had international plugs which was nice. The front desk and everyone was helpful. The breakfast food and staff were all helpful and friendly. Bonus: Our room had a really nice view of the moutains as well.
Had a totally different experience at Holiday Inn Houston East-Channelview. The staff were not friendly and were not helpful either (save for the Bengali lady who was probably the front desk manager). The room had a weird smell. The hotel food at the restaurant was so salty. The breakfast was ok and location was ok. That was only the plus for Houston East Channelview branch.
GGuest UserI really appreciated the staff , real problem solvers and genuinely nice people. One even helped me find a less expensive place to stay to fit my budget. Complimentary coffee ( varied options) , water dispenser in lobby, and a fantastic very large tv in the bedroom were some draw cards. I could use my Netflix membership easily . I didn’t get the included breakfast as I booked through a third party so explore booking direct . The breakfast sounded good:) . It certainly offers a far nicer ambience than the less expensive place I relocated to . Their Nice carefully picked staff make a big difference. They should all be complimented ! :)
GGuest UserWe booked a KING room, paid for it and received confirmation. Only after checking in and going to our room did we find out it was 2 double beds. When my husband went to switch rooms, one person at the desk said the kings were all booked and the other person at the desk said there was a remodel and there were not any King beds. I don't know which is true. Clearly they were not interested in helping us at all and since we had already unloaded all of our luggage we stayed there anyway. BEWARE that what you book may not be what you get and at the facility and that was not explained anywhere.
AAecoThe staff at the counter had a good attitude. There was no shower curtain in the bathroom when I checked in. The equipment was replaced after notification. The equipment was a bit old. There were vagrant activities near the hotel. I was worried about the house, but it was still safe.
SStephen CornwellHotel is okay,it's an older unit in a rough part of town.Trash outside and inside my room,hallway and rear entrance was not emptied daily.Car in rear parking lot was vandalized while I was there, not my car, there were many warning signs not to leave valuables in cars.I was there 2 1/2 days never received new towels for the ones I used,although bathroom and room was clean when I arrived. Had a bad problem with the room door opening from the outside, I am fairly strong ,but I had to hip-check the door every time to get into my ,it's so obvious that cleaning staff must have reported It was that hard to open,I am easy-going but it needs reported and repaired.
MMike and Lea KlattThe best part of this hotel is the staff. They are so friendly and helpful. I had a terrible time with the keys. The very first time I checked in I went to my room and came right back to the counter three times because the keys would not work. Other than being a little frustrating that was no big deal. However in my first room, the TV did not work. Also, I could never get in to the side door and always had to walk around. Was this a terrible place to stay? Noooo… but don’t expect much. 
OOlivia LozaThe place is located close to the Convention Center, 5 min. Drive
The room was clean when we got there
The guys at the help desk were very nice and always willing to help.
The ”breakfast” offer very few granola bars, fewer apples, some yogurts and coffee, only regular sugar. No sweetener of any kind, the juice machine was not working the 4 days we stayed there.
Cleaning the room. They require that the customer request the cleaning of the room. .In writing in a post it, and signed it,! then the guy at the help desk sign it too.