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9.0/10
Great
GGuest UserBeautiful hotel at the seafront promenade, very helpful staff. Food was excellent in the hotel. The concierge helped us with restaurant reservations outside and We even had a emergency medication delivered by him out of hours during ramadan 👌
Will definitely return 😍
GGuest UserAmazing hotel this was my 2nd time I've stayed it's best hotel ever I would recommend Amazing service and receptionist are very respected people close to beach Amazing rooms I would definitely come again inshallah
GGuest UserThe hygiene is average, but the food is very good. The hotel service staff are very nice and friendly. Full marks. I have stayed in two hotels, which are Ctrip's top 1 and 2. This one is 2, which is really great. Don't go 1
MMichael FiedThe hotel staff was very friendly and assisted with every request. The hotel is massive and reminded me of a resort; lots to do, and great for your business trip if you need high-speed internet and room service. The room was above expectation, with a large balcony, overlooking the garden and ocean - Just amazing! The majority of the hotel staff knew English which made things much easier! I will be back.
HhakimThe hotel environment is very good. It is on the edge of the Atlantic Ocean. The Atlantic Ocean is outside the restaurant. The sea view is unparalleled. The beach is beautiful and clean. The buffet style is not fixed, which is very suitable for traveling or business trips.
GGuest UserThe hotel is so beautiful...(the location, decoration.. )
Sorry that the employees are so unpleasant when they ask for information, especially those of the reception.
The night of 1 December we were present at the accueil pour l'enregistrement, l'accueil était si médiocre !!! Limit on les dérange de notre présence.. ( premier choc...).
We have paid all inclusive... arrived in the room, the freezer.. and above all no water in the room !!! (2 eme choc) On telephone a l'accueil , we answer that it was necessary to pay the option at no anything to be able to enjoy the drinks. We will still ask for water a l'accueil because I have to take medicines and the (3e shock) we just give a small bottle of 33 cl (equivalent to 1 glass d'eau) for two people. (always well on with a look < punish you're fucking >).
As regards the household of the rooms :
The hotel is very clean and very clean and very clean.
The main bathroom and toilet, many screws on the walls and the floor should be aspired before being washed because a lot of dirt and hair on the edges.
Restaurant variété et dégustation moyenne.Il y a deux , trois serveurs du restaurant qui font des réflexions quand vous leur demandez de l'eau en plus.
Spa: very lazy staff but services are a means.
Conclusion: The hotel's architecture is top, the outdoor very well maintained, the halls, the grass etc...
The main problem is (not all well on) the service of employees.
RRoamingCheck in slow for the most part. Staff are very helpful. The slide and pool are great. The massage and spa place is very warm and welcoming, very relaxing. Close to the beach, only pet peeve is being rushed out of the breakfast hall and stood over when the time reaches ten am as they need to clean and prep
GGuest UserThis hotel is in a great location, but we didn't find our reservation at first, hoping to charge again for more and less services.
After finding our reservation (it looked like it was hidden somewhere rather than on the computer), they gave us the 2 worst and worst rooms in the entire hotel. To get there, you have to borrow the maze, which took a while to find a solution. What I saw was the backyard, where the trees were not well maintained.
The good news now is: the staff are very friendly and hospitable, whether it is Mr. Asemal is very friendly, or the cleaning lady is doing an excellent job with a smile.
We learned at the end of our stay that part of the hotel was renovated, but when we booked, we saw pictures of the renovated rooms, but we got some rooms...
This is the last time I booked this hotel.
GGuest UserThe hotel location and food absolutely fab. Would recommend and come again.
But unfortunately the bar was away from the restaurant even going for a cup of tea was hard.
As i am a wheelchair user was hard. I went to reception to ask for a wheelchair i was sent to enquiries. Which only had 2 wheelchairs available in the 3 hotels. One was being used the second was available. The rim was on but the the wheel was off and no foot rest. Unfortunately for safety reasons i didn’t take it. For 7 days i had been waiting for it to be fixed but no. Then the option they gave me was hiring one which was costing far too much for a day!!!