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9.4/10
Amazing
CCHADHKThe room was too dry. The front desk staff were very good and average. The hotel was in a great location, big and beautiful. There was a shopping mall downstairs and the breakfast was OK.
GGuest UserThis hotel was great and for thebawesome proce i got the customer service was excelent the room also perfect the food a bit pricey especially for the quality i recieved i paid 750 pesos for a individual pizza the crust was like cardboard and still cold a bit and cheese wasnt melted i sent it back and they didnt so much to fix it I also had some truffel french fries included in that price the coke was the best tasting item of the meal i went for breakfast in the hotel restraunt the next morning unfortunately the food didn't improve a ton but loved the staff and hotel so much i stayed and extravl two nights
GGuest UserThe room is very good, but it is recommended to set a bigger room, breakfast is a little bit less, but the area is very safe, there is a shopping mall behind to eat
GGuest UserThe hotel is old but it’s fine. The worst part is the front desk service, I have been sending mails to push them correct the mistake on the invoice they sent but the result is still wrong. When I called them directly to explained what I need, the front desk hang up the phone without giving solution. This is totally a service disaster for the Four Point brand and I don’t think anyone deserves the attitude and service 🤮🤮🤮🤮🤮🤮
GGuest UserLocated 5 minutes away from downtown Monterrey and right by a medical center, this hotel has a lot to offer. I was here for an eye exam and it was such a convenience staying right next to the center. Instead of going out for something to eat, I was able to Uber Eats the food to the hotel. Front desk is very accommodating and friendly. Room is clean. I would definitely stay again!
CChia HuaNothing special at all, but the front desk hangup on my water request, which is a bit rude, other than that I don't see anything special to complain.
GGaowanboThe hotel staff speaks Spanish! The self-service American breakfast is okay, you can eat whatever you want (fruit/milk/bread/coffee/tea bags/cake). There is a 711 small supermarket within 200 meters, and there is a Herb supermarket and shopping center 1 kilometer away.