Hotel Indigo Brussels City is centrally located within walking distance of major tourist attractions and the business district. Inspired by the nearby Botanical Gardens, our hotel features 284 uniquely designed rooms and suites that embrace tropical, herbal, and floral themes. Guests enjoy complimentary access to our fitness area, which includes a fully equipped gym and sauna. On the ground floor, SERRA serves as a tranquil oasis in the bustling city, featuring SERRA Restaurant offering a seasonal, eco-conscious menu focused on innovative, plant-based cuisine made from locally sourced organic ingredients and SERRA Bar, a warm and intimate space designed for slow evenings and good conversations. Escape the everyday routine and discover moments that inspire you at Hotel Indigo Brussels City!
"We stayed 2 nights and thank god it wasn’t any longer. As much as the bed was a very large bed and comfortable, the surrounding around was grotty. Brussels in general around here was awful. The room was pokey and small, walked into things while staying there. Forget being any bigger than slim, the bathroom was a shoe box! Your back is basically touching the wall, while facing the basin and the toilet roll holder is right in your face when you’re sitting on the toilet and your head almost touching the wall in front of you lean forward. No room for you to dry yourself in the bathroom itself unless you stand in the shower and do it. The hotel itself is beautiful, but lacks in the room which is the important part.
Check in and out system is ridiculous. They’ve set up 3 ways to do so. Online via email, in person or on their check in kiosk. The issue with this, is you’re still made to go to reception! What’s the point of saying you can do it all online or at the kiosk if I still have to go to someone at reception? Remove your unnecessary online/kiosk.
When checking in, I felt hostility from the staff member when I said I got an email to check in at the kiosk and I’ve already done it, so I didn’t want to waste more time doing it again. Then when I checked out via email, I got a notification to say the city charge was paid and I could leave. Thankfully for the hotel, I needed to drop my luggage and the lady still asked for my room number and said I still needed to pay for the city tax. Another example of a failed online system, just a waste of time. Then when I came back to get my luggage, I found that the tag with the same number was on multiple bags and the girl came out with 2 bags that weren’t mine and eventually had to come in and look for it myself.
Apparently they used the same number but the girl gave me the wrong colour tag to my luggage tag. Again, another stupid system. Why are you not using unique numbers? Instead of relying on the same numbers but different colours?!
All in all, stay somewhere else. There are nice parts of Brussels, but this area is not it and the closer you are to Brussels Nord station, you’ll feel like you’ve just entered Skid Row. I wouldn’t recommend this hotel or the area.
Nice big gym for a hoteland probably the very few positives about the stay."