Bento Goncalves Hotels with Wifi

"Atendimento humanizado, quarto limpo e aconchegante. Uma noite excelente."

"Estuvo ok, solo cuenta con 1 enchufe en el cuarto y ningún enchufe cerca de las camas por lo cual dificulta la carga de dispositivos, aceptable"

"My experience at the hotel left much to be desired, especially considering it was a couple's trip to relax and enjoy a quiet night. I decided to organize the points to make the reason for my dissatisfaction clearer. The first problem occurred right at check-in. We arrived around 1:30 PM and, even after returning from lunch, at 2:10 PM our room was still not available, even though the official check-in time was 2 PM. We ended up waiting longer than expected without much explanation. When we finally got into the room, we had problems with the bathroom. The shower practically didn't work properly: the water came out in an extremely weak stream and didn't heat up. We contacted reception and they advised us to leave the shower running for about 10 minutes because of the boiler. We did exactly that and, even so, the water remained cold. The most frustrating thing was that there was no attempt to resolve the situation at that moment, such as offering another room or some alternative. It became clear that the problem was indeed with that specific room, because later, when we requested a room change, the shower in the new room was completely different: hot water working normally, much better pressure, and a comfortable shower. In other words, there was indeed a defect in the first room, and this could have been resolved earlier. At bedtime, another even worse problem arose. The room was apparently near some service area or staff activity. Around 2 am, it was impossible to rest because of constant noises: dragging, heavy footsteps, and conversations. We called reception to complain; they said they would resolve it, but about 20 minutes later the noise was even worse. We had to request a room change because it was simply impossible to sleep. Furthermore, the impression given was of little concern for the discomfort caused, without much cordiality or apology for the situation. Regarding breakfast, there is a good variety, but clearly the hotel cannot cater to the number of guests. The space becomes extremely crowded, and many items end up without being replenished. At the dessert table, for example, items like pudding and cheesecake ran out early and weren't replenished, even though it was only 9 am and breakfast was served until 10:30 am. Another negative point was the organization of the parking garage. Despite the parking being paid, retrieving the car was extremely slow. It took them a long time to locate and deliver the vehicles, causing unnecessary waiting. Overall, it was a frustrating experience due to the lack of organization, maintenance problems, and little concern for resolving guest issues."

"Hotel located close to restaurants and aurora winemaking. Good service, has parking rate R$35 per day, good breakfast with varieties. The only trouble is the hotel's cottage vendors who are approaching at breakfast, very unpleasant, offering cottage that for those who don't know can be good but it's a fucking, if you divide the value invested by the value of the daily gives to travel 20 years for 14 days each year for a couple, want to finance the construction of the hotel with the money of the guests"