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Posted on Jun 19, 2025
Anonymous User
The hotel is clean, the service is friendly
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Price per night from:JPY 11,326
Posted on May 22, 2026
Guest User
An absolutely stunning hotel! It was such a unique experience, truly like a real-life Alice in Wonderland. It's a shame we only stayed one night before heading to our next destination. It's also quite close to the volcano. We arrived very late and thought we'd miss out on a lot of the experience, but it turned out to be even more magical at night, like a Disney castle! What a wonderful day.
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Price per night from:JPY 28,467
Posted on Jul 9, 2025
Anonymous User
Large resort-type hotel. One of the best in the area. Breakfast buffet, varied. Large territory. From the windows of the superior room there is a gorgeous view of the valley and Mount Penangunan.
The room is large, clean. There is no safe, but there is a locker with a key. You can stay for a few days to explore the surroundings and relax.
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Price per night from:JPY 4,927
Posted on Jun 14, 2023
DamayantiYenni
I've become a regular on family vacations. I want to see green views and cool air. You can also have breakfast in your room without having to go to the restaurant. You can choose the menu, don't be stingy... But because this is an old hotel there are some problems in the bathroom
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Price per night from:JPY 6,492
Posted on Jul 4, 2026
Guest UserThe room was very spacious, which is becoming quite rare these days. The hotel also has a large garden with lots of greenery, making it peaceful and relaxing. The fresh mountain air was definitely one of the highlights of our stay.
The property feels like an older hotel that is gradually being renovated. We booked three rooms, and while room 220 looked much better maintained, room 230 (the mountain view room at the end of the building) had visible mold on parts of the ceiling. The staff were kind enough to offer us another room, which we appreciated. However, mold is something that really needs attention, as it can affect guests with allergies or respiratory sensitivities.
Another area for improvement is the towels and bath mats, which looked quite worn and should be replaced for better hygiene.
Overall, the hotel has great potential with its spacious rooms, peaceful atmosphere, and beautiful garden. With better maintenance, especially addressing the mold issue and replacing old linens, it could become an even more enjoyable place to stay.
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Price per night from:JPY 6,422
Posted on Apr 5, 2025
PoedjiastutieDwi
It is not like before when I stayed the first time in this place. They offer a lot of fun activities like buggy car rides, enjoying gelato, and swimming. But this time no more buggy car, no more gelato. The swimming pool is still okay, but due to the rainy season, we stay away from doing it. Not many activities we can do. I stroll along in the morning. The security was approaching us, not allowing us to walk on the pathway. They told us that the golfers will start to use that area. So what the hell am I doing here in the resort? What makes our stay inconvenient is mosquitoes in my room.
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Price per night from:JPY 6,142
Posted on Dec 1, 2023|Superior King Room
Guest UserThis hotel has a very strategic location, the price is very affordable, with adequate facilities. Cleanliness also gets a thumbs up. Comfortable, quiet, surrounded by gardens and a balcony with a good view, safe and comfortable. Hats off for synergy
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Price per night from:JPY 1,354
Posted on Jan 29, 2024
Anonymous User
Pines garden hotel, cleanliness and location is ok but amenities are not enough. We know that the hotel were placed in highland which means low temperatured but why they didn’t put air conditioner on the rooms ? Maybe its unused but somehow we visitors need some clean air
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Price per night from:JPY 2,709
Posted on Jun 22, 2026
Guest UserFriendly staff
No water heater
it’s only convenient for transit like i did
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Price per night from:JPY 2,032