Located in San Juan, Coco Grove Beach Resort is on the beach, a short 4-minute walk from Tubod Marine Sanctuary and within 1 minutes by car from Maite Narine Sanctuary. This beach hotel is 1 mi (1.5 km) from Hambilica Firefly Hatchery And Sanctuary and 1.1 mi (1.7 km) from Pitogo Cliff Nature Park.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a fitness center, and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite with local and international cuisine at Sunset Restaurant, one of the hotel's 3 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A ferry terminal shuttle is provided at no charge during limited hours, and free self parking is available onsite.
Make yourself at home in one of the 91 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
"We recently stayed at Coco Grove Beach Resort and overall had a mixed experience.
The staff were genuinely kind and welcoming throughout our stay, always greeting us with a smile and making us feel taken care of. Their hospitality is definitely one of the highlights of the resort.
However, there were several maintenance issues that affected our comfort. Many of the pathways around the property were heavily overgrown with plants, which made walking less pleasant and also attracted a lot of insects. The lack of proper trimming also blocked what could otherwise be beautiful sea views, which was quite disappointing given the location.
On our first night, we unfortunately woke up to a gigantic spider in our room, which had to be removed by staff. This seemed to be due to poor sealing around the main and terrace doors. It made it difficult to fully relax during the rest of our stay, as we were constantly aware that insects could get in.
The lady in the reception mentioned there was a barbecue buffet on the first day of our arrival. As we came to the restaurant, it was not a buffet but à la carte. Even the restaurant staff seemed annoyed as it seems we were not the first guests to question why “buffet” was mentioned.
We also experienced repeated issues with the bathroom facilities. The toilet became clogged easily, regardless of whether we used paper or not, and the showerhead was heavily limescaled, resulting in very weak water pressure. In addition, there appeared to be mould above the air conditioning unit, which was concerning from a maintenance perspective.
The toilet roll holder was broken, but not fixed, just “put into place again”, but still being broken.
The holder for the towels was also broken and very crooked. All of these things needs to be fixed and maintained, and it gave us an impression that nothing will be fixed unless someone complains about it. There seems to be very little maintenance of the rooms.
While the setting and potential of the resort are beautiful, these issues suggest that more attention to upkeep and preventative maintenance would greatly improve the guest experience."