Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Aug 3, 2026|Family Three-Bedroom Apartment
Louis ValsaintDon Rafa Boutique Hotel was absolutely beautiful, and the staff went beyond simply being helpful—they delivered an exceptional customer experience from beginning to end.
My kids were completely enamored with the game room and rooftop pool, which made the hotel feel just as much like part of the vacation as the destination itself. Our stay was truly magical, and the location made the trip even better. The hotel is close to several fantastic restaurants, including La Pradera, Casita Miramar, and Ceviche Market. Every one of them was, as my kids would say, “straight bussin’”—in other words, amazingly delicious!
What makes Don Rafa especially memorable is its history. The property was once the home of a titan of industry and has now been transformed into an eclectic, beautifully designed boutique hotel. The architecture, artwork, furnishings, and thoughtful details give the hotel a distinctive personality that cannot be replicated by a typical chain hotel.
Don Rafa is more than a place to sleep—it is an experience. The combination of history, design, hospitality, family-friendly amenities, and a fantastic location made our stay unforgettable. This is a truly special hotel that should not be missed.
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Price per night from:US$182
Posted on Sep 16, 2024
Nigel
This is a refurbished Sheraton hotel. Everything is nearly refurbished, not lifts - dire!! Reception is on the 2nd floor which is bizarre and not sure why. The restaurant is pretentious and expensive, plenty of better dining options nearby. Room was nice but not worth the price paid. Not sure what boutique means but if it's fancy cushions and a limited coffee machine you're after, this applies. Hotel is in a weird triangular shape and hard to navigate(loads of dead ends). PR is not cheap, and this hotel is in a great harbour location in old San Juan, however in my opinion very overpriced. Breakfast was OK but spoilt by unnecessary staff grovelling with coffees and orange juice. If I can pick up a plate, I could help myself to the above. Signing a piece of paper to say we are having breakfast, when we have been checked in, 2 or 3 forms/lists checked and then shown to our table is OTT and unnecessary. Unlike to return or recommend.
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Price per night from:US$166
Posted on Mar 7, 2026
Guest User
Check in process requires a pin code to enter the room. However my pin code did not work so front desk attendant needed to come up with me to change the pin from his phone. After that it worked.
There are no elevators in this hotel, I was on the second floor and the attendant offered to help me bring up my suitcase.
The room itself is very small. Barely enough space for the bed. There is a door that opens up to the room next door. It is very thin since I could easily hear the person next door moving her bags and coughing. Two pairs of earplugs and two eye masks were provided in the room. Air conditioner worked.
Unlike the listing, there was no window in this room.
The towels were very dirty. One of them had dozens of dark spots on them, the other had red marks.
Also, the last guest left a bottle of shampoo behind the shower curtain which was not removed. This means that cleaning is not very thorough since it would easily been seen if the shower curtain was moved.
Fixtures and furniture in the room are quite basic. In the shower it looks like they did not even install a shower enclosure so the water simply sprays on the painted wall.
Overall I would not stay here again but depending on the price you might be willing to live with the cleanliness and noise issues.
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Price per night from:US$86
Posted on Jul 30, 2025
Andriy Lishchynskyy
Great location. A number of restaurants around. The beach is across the street, valet parking $30 per day. Full breakfast with a variety of scrambled eggs and beacons. Free coffee and complementary biscuits throughout the day at the lobby as well as refreshing ice cold lemon (fruit) water. I really recommend it for a beach vacation.
There is a Walgreens around the corner for a cheaper than in bar liquors
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Price per night from:US$124
Posted on Oct 4, 2023
SkylaG
Ahhh where to start? I had an amazing time at this hostel. I was always greeted in such a friendly way, and the rooms were always cleaned and well maintained by the excellent housekeeper, Edwin. He was so kind and gave great recommendations, and kept the bathroom and room very well maintained and clean. Dinelys and Nina were both so helpful and welcoming, especially since it was my first time in a hostel. I enjoyed my first time so much that I came back for another 4 nights a few days later! And thank God I did, i met some incredible people on my return visit! The rooftop is wonderful, and I felt very at home. The beach is a quick 6-10 minute walk away, and there’s plenty of food and shops around. Will absolutely stay again the next time I’m in San Juan! 🤍🤍
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Price per night from:US$29
Posted on Jul 4, 2023
Guest User
Room and pool was very clean. Staff were friendly and efficient when bringing out drinks out to the pool. Front desk staff answered my questions politely and effectively. In great location- you can walk to Condado area easily as well as other places to eat in Miramar area
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Price per night from:US$189
Posted on Jun 12, 2026|Studio
Guest User
Excellent place to stay very close to all the shops and all the different tourist attractions although we are from the island originally, we currently live in the U.S. We were very pleased on how accommodating the service was, and how I aesthetic the view of the whole place was. I would definitely stay here again. Highly recommended.
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Price per night from:US$74
Posted on Dec 18, 2024|2 Queen Beds Blue Tower
abbyaiAlthough the room is not big and the price is not cheap in the peak season, the sanitation, environment, service facilities, etc. are very good. There are two 24-hour supermarkets opposite the hotel, and the beach is not far away. The hotel's coffee shop and restaurant are also very good
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Price per night from:US$149
Posted on Jan 2, 2025|Guest Room with 2 Queen Beds,Bayview and Mobility Accessible with Bathtub
Guest UserThe modern washing/dryer machines are not usable due to wireless network issue, and hotel could not fixed it and we have to use the neighbor hotel’s coin laundry machine to wash our clothes after great outdoor activities.
The breakfast is included in the booking but waiter still print bill for us and caused some confusion, it is better to explain it earlier in a clear way to let customer understand , I saw several other customer also asking the bill.
Front desk is nice and help us to keep the luggage after checkout so we can visit the nearby freely before actually leave the hotel to airport.
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Price per night from:US$157
Posted on Mar 27, 2024|Guest Room
Señor Gringo
Great, convenient location if U want to explore Santurce/Miramar by just walking. 4 blocks away is Ciudadela which has a 24 hr Pueblo, Planet Fitness, & Mercado La Carreta cafe. Directly across for Ciudadela is a food truck food court called Lote 23 (very tasty, interesting mix). Also don't miss Abracadaba brunch & local coffee spot 787 Coffee. Also couple of good Mex restaurants on Ave José de Diego. U can use this same road to walk to Condado beach 🏖️ area, approx 15 minutes. There are also electric 🛴 on the sidewalks for rent.
Right next to hotel just down hill is La Casona (beautiful garden restaurant & fine dining). Just across street from this,on Avenida Juncos, is Burrillos Santurce; a really tasty & very good prices casual Mex 🌯 spot (order at counter & sit). 3 min walk....
Even though location is excellent, the hotel itself is definitely budget. No significant amenities, small rooms & even smaller bathrooms. Water pressure on low side. Rooms have flat panels & cable (didn't use though). AC as much nicer, quiet split type units, worked very well. Small rooms also much easier & quicker to cool. Kinda old, outdated & funky (but also a lot of character), but if U just need a functional place to crash, the room prices are very very good! $65-80/night vs $400 ?!? Also has 1 self serve laundry wash n dry machines. In lobby is a small cafe-type seating area. Free wifi, but kinda slow. Depending on room location, there can be noise issues. Rooms directly above the Asia di Lima restaurant's exhaust fan (on Calle San Jorge side) should keep windows closed btwn 4-11pm to minimize cooking exhaust odors.
Anyway... would definitely stay here again; especially if the room rates ate below $80/day. And don't really need a lot of fluff; not on vacation to hang out in tiny room or hotel property. If U want the resort experience... Caribé Hilton, Vanderbilt, La Concha, or Sonesta or El San Juan in Isla Verde... but you're paying $300-800/night !!
If U stay here, don't be shy! Get out & walk around as much as possible... you'll be surprised by all the off-the-beaten path cool stuff you'll find. A much more authentic 🇵🇷 experience!
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Price per night from:US$61