Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Aug 3, 2026|Family Three-Bedroom Apartment
Louis ValsaintDon Rafa Boutique Hotel was absolutely beautiful, and the staff went beyond simply being helpful—they delivered an exceptional customer experience from beginning to end.
My kids were completely enamored with the game room and rooftop pool, which made the hotel feel just as much like part of the vacation as the destination itself. Our stay was truly magical, and the location made the trip even better. The hotel is close to several fantastic restaurants, including La Pradera, Casita Miramar, and Ceviche Market. Every one of them was, as my kids would say, “straight bussin’”—in other words, amazingly delicious!
What makes Don Rafa especially memorable is its history. The property was once the home of a titan of industry and has now been transformed into an eclectic, beautifully designed boutique hotel. The architecture, artwork, furnishings, and thoughtful details give the hotel a distinctive personality that cannot be replicated by a typical chain hotel.
Don Rafa is more than a place to sleep—it is an experience. The combination of history, design, hospitality, family-friendly amenities, and a fantastic location made our stay unforgettable. This is a truly special hotel that should not be missed.
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Price per night from:SAR 818
Posted on Sep 16, 2024
Nigel
This is a refurbished Sheraton hotel. Everything is nearly refurbished, not lifts - dire!! Reception is on the 2nd floor which is bizarre and not sure why. The restaurant is pretentious and expensive, plenty of better dining options nearby. Room was nice but not worth the price paid. Not sure what boutique means but if it's fancy cushions and a limited coffee machine you're after, this applies. Hotel is in a weird triangular shape and hard to navigate(loads of dead ends). PR is not cheap, and this hotel is in a great harbour location in old San Juan, however in my opinion very overpriced. Breakfast was OK but spoilt by unnecessary staff grovelling with coffees and orange juice. If I can pick up a plate, I could help myself to the above. Signing a piece of paper to say we are having breakfast, when we have been checked in, 2 or 3 forms/lists checked and then shown to our table is OTT and unnecessary. Unlike to return or recommend.
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Price per night from:SAR 570
Posted on Apr 4, 2025
Guest User
We had difficulty finding the hotel at first. Street signs are not prevalent in San Juan. Once we contacted the front desk they were very helpful. The suite was comfortable and clean. The pool was warm and the hot tub suitably hot. It was not crowded at night. The onsite restaurant was very good. The staff were very helpful with getting taxis. The only negative was some early morning noise from the construction site next door.
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Price per night from:SAR 578
Posted on May 26, 2019
ChristineLeooo
Very good hotel, with direct access to the sea, with an outdoor swimming pool with good scenery and suitable for taking pictures, the staff is very friendly and caring, the rooms are clean, and the decoration is stylish.
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Price per night from:SAR 790
Posted on Jul 4, 2023
Guest User
Room and pool was very clean. Staff were friendly and efficient when bringing out drinks out to the pool. Front desk staff answered my questions politely and effectively. In great location- you can walk to Condado area easily as well as other places to eat in Miramar area
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Price per night from:SAR 619
Posted on Mar 10, 2023
Beena
It was an excellent hotel. The front desk staff was extremely helpful—a special thanks to Alejandra and also to a young guy (how I wish I would remember his name) at the concierge desk- who made my trip memorable by guiding me to do some fun things on this short trip.
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Price per night from:SAR 766
Posted on Jan 26, 2026
Guest User
The location was great, it was clean, and the view was great, so it was perfect!! The front desk was also friendly, and they gave me a list of good restaurants as soon as I arrived, so I used that as a reference during my stay.
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Price per night from:SAR 560
Posted on Jan 2, 2025|Guest Room with 2 Queen Beds,Bayview and Mobility Accessible with Bathtub
Guest UserThe modern washing/dryer machines are not usable due to wireless network issue, and hotel could not fixed it and we have to use the neighbor hotel’s coin laundry machine to wash our clothes after great outdoor activities.
The breakfast is included in the booking but waiter still print bill for us and caused some confusion, it is better to explain it earlier in a clear way to let customer understand , I saw several other customer also asking the bill.
Front desk is nice and help us to keep the luggage after checkout so we can visit the nearby freely before actually leave the hotel to airport.
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Price per night from:SAR 570
Posted on Jan 2, 2025
Guest User
The room service is not good, the floor with coffee splash is not cleaned while the bath towels replaced.
The laundry is a headache, no coins available and I waited for 40 minutes but the person responsible for the coin exchange is nowhere, and finally the manager exchanged some coins for me somewhere else.
The location is good and easily go to to the old San Juan and airport, many restaurants nearby and gift store options.
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Price per night from:SAR 579
Posted on Mar 16, 2024
Manbahaowangbi
The hotel is 13 dollars from the airport by taxi, the price at midnight
The hotel facilities are simple and economical, the hot water on the second floor is not hot, which is a problem
The breakfast is too simple, which is a problem, only bread, butter, coffee, and some fruits
And the sound insulation is not good, it is quite noisy
It is a tourist city, people come in and out in the middle of the night
The foreigners are free and open, chatting in the middle of the night, and the front desk is still on the phone in the middle of the night
The only advantage is that it is a few minutes walk to Conado beach, the sea is very turbulent, many people are sunbathing in bikinis, **, body, surfing, it is said that it was only two days ago
There are many food shops and gift shops nearby,
There are Chinese, sushi, Puerto Rican food, etc.
Another advantage is that the price is economical, score 75 points, how can it be perfect
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Price per night from:SAR 356