Located in Al-'Ula, Banyan Tree AlUla is in the mountains, within a 15-minute walk of Jebel Khuraibah and AlUla Museum. This luxury hotel is 0.8 mi (1.3 km) from Al Manshiyah Plaza and 2.7 mi (4.4 km) from Al'Ula Oasis.
Pamper yourself with a visit to the spa, which offers massages and facials. You can take advantage of recreational amenities such as a health club and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free valet parking is available onsite.
Treat yourself to a stay in one of the 79 individually furnished guestrooms, featuring fireplaces and LED televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as safes and complimentary newspapers.
"There were several issues during my stay.
First, the balcony glass door could not be closed properly. I am quite sure the hotel was already aware of this issue, as their technician came and fixed it immediately without checking or asking any questions. However, I had to call twice before someone finally came.
Secondly, the service quality does not match the price paid.
The breakfast area is also very small. It was almost fully occupied, and the tables were placed extremely close to each other, which made the dining experience uncomfortable.
In addition, while I understand that hotels require guests to check out on time, the way it was handled felt more like constant rushing. I received a call at 12:15 and another call at 12:55 to remind me to check out. If check-out time is strictly enforced, I would expect the same level of urgency for check-in as well.
Lastly, there was inconsistency regarding the check-in time. My Trip.com booking confirmation clearly stated a 2:00 PM check-in, but the hotel informed me that check-in was only available at 3:00 PM."