Luxury Hotels in Al Ula

"The room was spacious and well-equipped, and the hygiene was excellent. We had a delightful view overlooking the Malaya Concert Hall. The staff were incredibly friendly. On the night we checked in, our taxi driver couldn't find the hotel, and the handsome guy at the front desk even used his own car to help us find the taxi driver – we were so grateful! The canyon swimming pool was also a nice highlight."

"Once at the hotel, I thoroughly enjoyed my time, everyone is so friendly of course again Ola and Lorraine greeted me and take care of me during the stay. At the swimming pool, Mongkonpat and Zaher there were exceptional—always attentive and friendly, ensuring that every need was met with professionalism and a smile. Their service truly enhanced my relaxation and enjoyment of the facilities for my family. Leah stood out with her outstanding hospitality in the resturant. She was always welcoming, quick reaction and knows what we want, and provided excellent care throughout every meal and also another gentleman as well. Overall, the Chedi Hegra team exceeded my expectations. Their kindness, professionalism, and personal touches made my stay both comfortable and memorable. I am grateful for their efforts and look forward to returning in the future. Small suggestions: I have a small suggestion regarding the bicycles. Having bicycles are wonderful expereience from the hotel. However, The bikes provided were quite difficult to adjust, and the position of the pedals—being very close to the frame—made it hard for the kids to ride comfortably. More maintenance, and offering a greater variety of bicycle sizes or types for young guests and asian ladies like me with lower bicycles will be even better."

"I had high expectations for Habitas, especially considering the price point, but unfortunately the service did not live up to it. First, communication was a recurring issue. Several staff members, particularly at the reception, were not fluent in English, which led to multiple instances of miscommunication and incorrect information. For a property that caters to international guests, it is essential to have front desk staff who can communicate clearly and confidently in English. The experience at Tama Restaurant was even more disappointing. One of the male staff members was noticeably rude. We were presented with the bill even though we had not requested it, which felt dismissive and unwelcoming. Additionally, when my friend, who had just finished swimming, was told she could not sit because she was wet, no alternative solution was offered. No bathrobe, no towel, no assistance. She was effectively expected to stand while eating. When this was raised, there was no apology or sense of accountability. For the price charged, the level of service falls significantly short. Compared to other luxury properties such as Banyan Tree, where the staff are consistently warm and attentive, the difference in hospitality is very noticeable. Habitas has beautiful surroundings, but service is what defines a true luxury experience. Unfortunately, that standard was not met during our stay."

"A truly magical stay! The caravan set in the middle of AlUla’s mountains is a unique and beautiful experience I absolutely loved it. The staff were super nice and helpful, and the food was good (though a bit pricey). A few small downsides: the AC in the caravan was quite loud, the room wasn’t very dark during the day, and it would be great to have a pool directly by the caravan instead of having to go to the main hotel, which is about 10 minutes away by car and golf cart. Also, during my two visits to the pool, I stayed for around two hours each time and no staff or bartender came by to ask if we wanted to order drinks. Overall, despite these small issues which didn’t affect me much, it was a magical and memorable experience I’d definitely recommend it and hope to come back again one day."

"極端反差的一家酒店，土夯的農民房，雙卧複式套房國慶節高達1.2w一晚的價格。一樓卧室沒有空調，衹有吊扇和冷風扇，二樓有個空調，一晚上嗡嗡嗡響。廁所門很矮，需要彎腰進去，一不留神就撞頭，窗小的可憐，整酒店幾乎沒有電燈，樓下的照明基本靠手機電筒。酒店兩個優點，一個是位置和古城融為一體，酒店即古城，且衹有住客能進去；第二是點滿蠟燭以後的震撼感，非常出片，像極了一千零一夜的童話場景。餐飲很好，吃了晚餐和早餐，個人建議三餐都在酒店內，比古城那些網紅靠譜多了。體驗感拉滿的一家酒店，相比後面住的悦榕莊和哈比塔斯，這家絕對值得打卡，但不能對硬件要求太高，夏季或許不適合去，秋冬季絕對合適，每一張照片都會有童話感"