The Rocks Hotels with Kitchens

"I want to specially thank the two lovely ladies in my photo, Caroline and Linh. Whenever I encountered a problem and brought it to their attention, they were both incredibly enthusiastic and helpful in resolving it. A special shout-out goes to Linh, the manager on duty that day. In my eyes, she's an angel with a beautiful heart. When I told her about the issue I was facing, she promptly and exceptionally resolved it. I feel very fortunate to have met her on my last day staying at the Shangri-La. I had booked a total of three nights, and the first two nights were not pleasant. When I reported issues to the manager on duty at the time (a Korean lady, whose name I've forgotten and don't wish to remember, she was incredibly arrogant and unreasonable, I truly don't understand how she holds a managerial position), I received no respect whatsoever. Instead, she used her position to intimidate me. When she said she couldn't resolve it, I asked if I could speak to her manager. She arrogantly said she *was* the manager, implying that speaking to anyone else wouldn't help and she wouldn't change my room. I told her fine, and the next morning I went to the front desk to find another manager to request a refund for the third night's room charge, as the current room was not what I wanted. Originally, encountering this problem left me with some regret, but thanks to Manager Linh's thoughtful and efficient help in resolving it properly, she not only dispelled my troubles but also transformed this experience from regrettable into a perfectly wonderful memory! Her professional and warm service made me feel so comforted and cared for. Thank you for your dedication, I will definitely come again next time~💛"

"I chose this hotel for a short Sydney trip during a transit layover, thinking it would save time if I could see the Opera House from my room. The view was absolutely amazing! The room was also spacious and came with a kitchen, perfect for a longer stay. The facilities are a bit old, and the fixed showerhead might be a little inconvenient for Japanese guests. However, hot water was readily available. The soft services were great; the front desk staff were very kind and helpful. It was super convenient to walk to the Opera House in about 15 minutes by crossing the road in front of the hotel and taking a small path downhill. While the window view was fantastic, the next morning a large cruise ship docked in the harbor, partially obstructing the Opera House. So, it's best to take photos as soon as you have the chance!"