"The staff are very friendly and the hotel room is spacious and comfortable. 😊"

"Great hotel with beautiful view, good size of the room, lots restaurants around the area, breakfast is superb with wide variety of food"

"The facilities are clean and the food is delicious."

"We had spent 4 nights at the hotel during the Golden Week which might have influenced the perception of service, but not dramatically. Among the advantages of the hotel are: nice spacious rooms (ours had a stunning sea view); generally good location with beautiful nature and access to the beaches where you could actually swim (not a given on the island) - at least until the tide goes too low; reasonably good food across the restaurants with rather friendly prices; stylish bar with quality drinks. Among the disadvantages are: very non-Japanese service (generally not very helpful, with low penetration of English among the staff) and lack of attention to detail that could make the resort actually very nice - again, not very typical case for Japan. A few pieces of advice to the management: 1. Bring the option of in-room breakfast. If a guest is sick and can’t go down, it’s impossible to order in-room breakfast on the day, while rooms service opens at 11:30. Same frustration goes to the coffee stall downstairs that doesn’t serve coffee during earlier breakfast hours 2. Consider equipping rooms with coffee machines and contemporary electronics - low costs to take, yet massive disadvantage for the 5* status for not having them 3. Pay more attention to room service: we spent 48h without shampoo and shower gel. Our glasses were washed occasionally. New bottles of drinking water arrived only once. 4. Fix the beach! The amenities there look like a poor community beach area, especially those shameful umbrellas. You have reasonable amenities at the pool - why not spreading them to the beach areas to make them feel more like a resort rather than public beaches that no one gave any care? 5. Gym and SPA amenities could use a bit of refreshment. I won’t mention SPA service itself which might be a result of poor luck with the specific technician 6. Empty mini bar equals lost revenue. You could easily cover the modifications above through adding more options for people to enjoy drinks at their balconies. What makes staying in Japan truly special - genuine care and attention to every detail - was completely missing over our stay at this Hyatt. In fact, we consistently had that feeling “this could actually be really nice” and then something would go terribly wrong with the awkward service. The hotel that looks like 5* on pictures leaves a 3* aftertaste at max. I am only writing this because I felt it didn’t have to - those are easy aspects to fix."

"We had wonderful time in Okinawa during our stay at Moon Beach Resort. Moon Beach is located in Onna, we found it to be a compromise between airport accessibility (thanks to toll speed highway) and oceanarium trips. Hotel itself isn’t new, but it is very well maintained and I personally think its architecture is timeless. Atriums are gorgeous, sea view and access is great. Food is good and plenty on the display, if I were to pick a favourite, those would be egg benedict for breakfast and crab phalange for lunch. Receptionists are helpful, they showed us a rapid bus schedule for 1 hour access to Naha and back, also ordered us a taxi when we asked. Overall cost of additional activities was satisfactory, we went for snorkelling. Downsides is beach working hours — 9 am to 5 pm. For us northerners UV at 9 am is pretty strong, they should open the beach and give beach towels at least an hour earlier."

"The room is spacious and clean. Location is convenient and close to the ocean expo park. We love that everyday we get a free welcome drink and the buffet breakfast has a wide variety. Highly recommend this hotel!!"

"Everything was great! We stayed in the older housing but still very comfy. The room had a little rack for hanging wet swimsuits which was very convenient. The hotel facilities were nice and we all enjoyed our stay."

"Everything was just perfect, if I have chance to go to Okinawa, will definitely stay there again."

"Villa, self-driving"