Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Dec 5, 2025
Guest User
A Truly Exceptional Stay at The Ritz-Carlton, Kyoto
Our family had a wonderful experience at The Ritz-Carlton Kyoto, and we left with nothing but gratitude and happy memories. From the moment we arrived, the service was flawless and heartfelt — the kind of genuine hospitality that makes a trip feel truly special.
A huge thank you to Cecilia and Vinnie from the Guest Experience team, who went above and beyond to make our stay seamless and comfortable. Their warmth, attentiveness, and thoughtful gestures made us feel incredibly welcomed. A very special shout-out to Cecilia, who noticed my daughter’s love for Winnie the Pooh after our visit to Disneyland Resort. She prepared a beautiful card, a sweet message, and even a handmade Pooh origami and placed it in our room. It absolutely made our daughter’s day — such a thoughtful touch we will never forget.
We also want to commend Yuki from the restaurant team for his warm and wonderful breakfast service each morning. His kindness and attention to detail set the perfect tone to start our day.
The Ritz Kids adventure passport was a delightful surprise — engaging not only for our daughter but also enjoyable for us as parents. And of course, we loved the festive Christmas atmosphere, especially the beautiful Christmas tree and the amazing gingerbread house with the incredible aroma that filled the lobby.
The Ritz-Carlton Kyoto truly exceeded our expectations in every way. We felt cared for, welcomed, and genuinely appreciated. We can’t wait to return again. Highly recommended for families and anyone seeking an unforgettable Kyoto stay.
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Price per night from:US$968
Posted on Dec 9, 2024|Japanese-Style Room with Garden View
Guest UserWe took a taxi to this location because it was a little too far by bus, and we had all of our luggage with us. The location is beautiful. If you're only staying for one night like we did, then you should check in at the earliest (3:00 pm) so you can explore the local area. There are some really nice shrines nearby. We were only able to do this after breakfast the next morning. We also had to be out by 10:00 am, which surprised us because it was listed as 11:00 am on Trip.com. You will be served traditional Japanese cuisine for dinner and breakfast. They do an excellent job of presenting all of the dishes, and the service is also incredible. But if you're not used to eating raw fish, or traditional Japanese cuisine in general, you should definitely bring your own snacks to eat in your room! We stayed in the Garden view room with tatami mats. The staff will actually rearrange the room for you during dinner and set up your beds if you select this room. That was a very nice touch, so make sure you don't leave your room a total mess before dinner! I have added a picture of the beds after they were set up. The garden view was well worth the money we spent for it. Very relaxing and beautiful. And surprisingly enough...the tatami beds were super comfortable and warm!
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Price per night from:US$380
Posted on Feb 13, 2025
Liujingyan
We chose a large corner room with windows on both sides. The hotel building has a history of more than 200 years. The location is great. It is right at the entrance of Kiyomizu Temple Commercial Street. It is quiet in the bustling city. The hotel is very quiet and elegant, with high-end decoration, complete facilities and excellent service!
Breakfast is served in a library-style restaurant, which is very special. I highly recommend Japanese breakfast. Everyone thinks it is high-end Japanese cuisine when they post it on WeChat Moments. There are also vegetarian and children's meal options for breakfast. I also strongly recommend the window seat in the executive lounge. Drink Japanese tea or Japanese whiskey in the afternoon and look at the quaint buildings outside. It is worth the effort!
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Price per night from:US$662
Posted on Jul 8, 2026
宜旅Although the hotel isn't large, the room feels incredibly spacious and even has a private onsen. Soaking in the hot spring while enjoying the night view is incredibly relaxing.
The rooftop bar offers a unique experience where you can enjoy drinks and conversation while soaking your feet – perfect for unwinding.
The room's minibar was stocked with so many drinks, more than we could ever finish! The staff were exceptionally attentive and thoughtful.
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Price per night from:US$379
Posted on Jul 6, 2025
Guest User
Absolutely satisfied 👍🏼 Highly recommended! This was the most comfortable and largest hotel I stayed at during my 7-day stay in Japan! A must-stay in Arashiyama! The air is fresh and cool, the food is amazing, and the crowds are minimal, making the streets incredibly quiet at night. The hotel is a bit far from the JR station, a 10-minute taxi ride away, but close enough to Hankyu Station for a short walk. It's clean and has new facilities. We even rented bicycles from the hotel and rode to visit the Togetsukyo Bridge, Bamboo Grove, and Tenryuji Temple—so convenient! The most expensive day trip to Arashiyama's hot springs is only 65 per person! It's super comfortable and has an outdoor patio. I also recommend two restaurants: the first requires reservations, and the other has a delicious beef bowl at Kijuro. 😋 I'll definitely be back!
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Price per night from:US$111
Posted on Apr 26, 2025|Classic Room with Higashiyama View
Guest UserMy wife and I booked the Classic Room for 3 nights in April 2025. We thought this was one of the best hotels we stayed at during our trip.
From the moment you enter the hotel, you are welcomed by the hotel staff. You leave your bags with them and you walk up to a separate reception area where you are seated and offered tea and macarons. Check in is conducted while you sip your tea. After you get your keys, you go up to your room and your luggage bags are already there. We were very impressed by the reception.
The room itself is fairly sizeable and offers a cabinet of Fauchon snacks. We had a good view of the alley behind the hotel that was lined with Sakura trees. We could also see the mountains in the distance.
The location of the hotel is also great. It is located about a 5-10 minutes walk from downtown Kyoto and about a 5 minutes walk to Kiyomizu-gojo station.
We also had breakfast which included a free flow selection of bread and pastries like French croissant, baguette and brioche. You also get a fruit plate, salad, and omelette. If you stay for more than 1 night, you also get a premium breakfast menu for your 2nd night onwards.
We will definitely return to this hotel the next time we are in Kyoto.
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Price per night from:US$282
Posted on Jun 9, 2026
Guest UserWhen we chose this hotel, we saw pictures and videos that made us think it was a resort estate, but it's not. There's very little to see inside the hotel; I could walk through the entire property in 5 minutes. Secondly, the hotel advertises natural hot springs, but the public ones reek of disinfectant as soon as you walk in, which is very unpleasant. The room itself was okay and had character, and the bathtub was very large with a pleasant woody scent when bathing. Finally, the breakfast – honestly, the taste was just mediocre. I wouldn't choose this hotel again at the same price point.
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Price per night from:US$810
Posted on Jul 10, 2026
Guest UserWonderful, Convenient Stay at Hotel Nikko Princess Kyoto
Rating: 5/5 | Travelled as a leisure tourist
I recently spent a few nights at Hotel Nikko Princess Kyoto and could not recommend this hotel more highly - our entire trip was elevated by incredible service, an unbeatable quiet location, and seamless convenience for sightseeing around Kyoto.
First and foremost, I want to single out a staff member Suga for her outstanding hospitality that turned our nice stay into an unforgettable one. Suga greeted us every day with a warm, genuine sweet smile and was very attentive to the requests we had which included local recommendations, transit guidance, and help sorting out travel logistics, Suga was super helpful, resourceful, and all with a great positive vibe. She made us feel genuinely welcome and cared for throughout our visit.
The hotel’s location struck the perfect balance between peace and accessibility. Tucked in a calm residential neighbourhood, we slept soundly every night. Even better, the surrounding streets are lined with an amazing selection of local eateries: traditional kaiseki, ramen, izakayas and pizza, so we didn't have to travel far for delicious meals.
Major subway and train stations are only a 5–10 minute walk away. Hands, Daimaru are about 15 minutes leisurely walk away. Nishiki Market and Gion are also a nice 30 to 45 mins walk.
There is a 7-Eleven just a 2-minute stroll from the hotel entrance where we bought a lot of yummy yogurts and cup noodles.
The room is big in Japan's standards, bed & pillows are nice and clean. Their bathroom is immense! My daughter and I showered together and there's plenty room left!
Their breakfast selection is not a lot but it's good quality - offers Western and local Japanese selections.
If you’re planning a trip to Kyoto and want a clean, conveniently located hotel with heartwarming, top-tier service, book Hotel Nikko Princess Kyoto without a second thought. A huge thank you again to Suga for such thoughtful, cheerful assistance - we will absolutely return on our next visit to Kyoto!
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Price per night from:US$88
Posted on Feb 15, 2025
Naxieniandeshiguang
The location is just opposite Nijo Castle, within walking distance, very convenient. Kyoto is not big, very leisurely, and the hotel is generally good to the attractions. The front desk and lobby manager are good, their English is online, very international, especially the European and American guys hired, the communication is very smooth. The facilities in the room are also good, the breakfast is also great, especially the freshly squeezed orange juice machine is quite interesting.
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Price per night from:US$93
Posted on Oct 22, 2025
Guest User
Very wonderful staff. Our original room was double booked so they accommodated us very well by giving us their suite on the second night of our stay. The experience of each room was quite magical. I thoroughly enjoyed this hotel and would stay here again.
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Price per night from:US$67