Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Sep 9, 2025
Guest User
This has to be the worst hotel I've stayed at in Japan that costs over 2000 yen a night.
Pros:
1. Warm and friendly service.
2. Chinese-speaking staff available.
3. Shuttle service arrangements were very smooth.
Cons:
1. Appalling cleanliness. There were cockroaches in the room, a thick layer of dust on the windowsill, and the air conditioning unit was completely filled with spiderwebs.
2. Small, unappetizing food portions with very mediocre ingredients. Even two people with small appetites couldn't get full.
3. The environment was severely lacking. The courtyard was completely neglected and messy.
I'd wanted to visit Kurokawa Onsen since 2018, after seeing many heavily filtered vlogs from bloggers. However, this place is genuinely just ordinary. There are countless other onsen towns that are far superior.
Honestly, I had no interest in taking any photos, so I'll just share a few pictures of dinner. This was essentially the entire meal, with the main course being an extremely small serving.
Show more
Price per night from:US$335
Posted on Jun 7, 2024
NuonuokafeiThe bad reviews of the service were for the agency and Ctrip customer service. Later, Ctrip customer service apologized to me sincerely. It is best to book on the official website yourself. The agency is too bad. The service of the hotel is excellent. The hotel is in Kurokawa Onsen. I am a free traveler and do not drive myself. The transportation is inconvenient. There is no train, only bus, and there are only three buses a day. The Kurokawa Onsen bus station is an unmanned station with no toilets, no taxis, and no business. Based on some common sense about the inconvenience of transportation in the secret hot spring, I asked Ctrip customer service to make an appointment for the station the day before, and was told that there was no pick-up service and I had to walk there myself. At that time, I felt that it was wrong. Apple navigation said that it was 20 minutes away. As a result, I was dumbfounded when I arrived at the station. I contacted the hotel myself. The front desk did not speak English well. He asked me where my name came from and immediately knew that he sent a car to pick me up. When I arrived, the driver bowed and apologized to me. It took 5 or 6 minutes to drive to the hotel. It was all uphill without signs. When checking in, the hotel staff said that they wanted to ask me how to get to the hotel, but the agency was a landline and no one answered. The hotel has always had a pick-up service. Yueguangshu Hotel is almost perfect. There are only 8 rooms, each of which is very good, and the facilities and supplies are extremely attentive and of excellent quality. Each room has two indoor and outdoor hot springs. The hot spring water is of excellent quality and is really skin-beautifying. The food is top-notch and very enjoyable. In addition, the hotel does not need to find staff who can speak Chinese. Japanese employees are much more polite and enthusiastic. It is enough to use translation software or gestures. The main reason for coming to Japan is that I like the enthusiasm and uncompromised service. In short, Gekkoju is worth a try and I will come again. The water quality of Kurokawa Onsen is well-deserved. There are also high-quality hotels such as Takefu. It is up to you to choose a budget. They are all quite good, but it is too deserted and the transportation is inconvenient. There are no convenience stores or coffee shops, only two or three restaurants. If you want to stay a few more days and stay in a few more hotels, you don’t know where to go after checking out at noon.
Show more
Price per night from:US$844
Posted on Oct 7, 2025
Petr
Супер рекан. Очень чисто и номер отлично оснащен. Очень вкусное и разнообразное кайсэки.
Есть семейные онсены и общие в самом рекане. Для купания в ванне под открытым небом надо идти в гору через реку, что не очень удобно. В целом, понравилось. Учтите, что душ и удобства общие и находятся в онсене, туалет и умывальник - в каждом номере свои. В целом, для остановки на 1 день не доставляет неудобства.
Show more
Price per night from:US$161
Posted on Dec 11, 2023
Kelvin Keung
I chose a Japanese-style room, each room has indoor and outdoor soup, the room is very large and comfortable. Generally fragrant wood, very nostalgic, cost-effective
Food is high but not high.
Good staff service
Show more
Price per night from:US$217
Posted on Jan 20, 2026
Chun123456
The service and the hot springs were very good.
The only minor issue was that when using the sink in the bathroom and the adjacent washbasin, the water came out with a loud bang, possibly because it uses groundwater, causing noise and splashing, which was a bit of a hassle.
Overall, I was satisfied.
Show more
Price per night from:US$94
Posted on Jan 29, 2025
Yushuhao
這裡的服務很好
環境清幽、很有日式風格的旅館
員工非常客氣,但可能接待外國客人的經驗較少
多需通過翻譯機器
吃食方面,因為我們是7個人
卻需要分一半火鍋一半燒烤
應該要一併都提供才比較好
這裡提供馬肉生魚片體驗
非常的特殊
整體來說性價比非常高、員工友善(但需要多點包容)
Show more
Price per night from:US$186