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We have offered this feedback to corporate and property general management via email with no reply. Sadly, due to the issues that we experienced we probably won't be visiting again. Its a beautiful property but the staff and issues we experienced don't allow us to highly recommend. (+)At check-in my wife had a helpful and excellent experience with Jaime Ortiz. He took the time to help her get our family and our luggage to the room since I had not arrived yet. He is to be commended for his genuine attention and how truly eager he was to help. (-)My wife enjoyed cocktails from the Azul lounge and unfortunately received very aloof service from the female bartender with dark hair and glasses. I also experienced this same level of dissatisfactory service from this particular bartender on a separate occasion on Saturday. (-) Saturday morning our room was covered by black ants. My wife called the front desk and asked that housekeeping or maintenance please come to the room to address the issue. The issue was not taken care of until a few hours later while we were at the pool. (+) Saturday, we spent our breakfast at Azul and Tommy was our server. He was warm, friendly, and very helpful. He made recommendations for entrée selections and interacted with our children in a genuine way. (+) We spent Saturday late morning and early afternoon at the pool and Andrea helped us with our alcohol and food order. She was very sweet and checked on us as she saw us around at the different pools. (+) We booked our 2 children into the Kids Club from 5:50pm-7:50pm on Saturday. Hannah was efficient in the reservation and check in process. Our children detailed that they had fun. (+) We wanted to enjoy some tapas from Contigo while our kids were in the Kids Club but didn’t know how to get there. We went to the front desk and Andrianna actually came around the desk and walked us to the door to ensure we had correct directions. She was the 2nd employee, from Jaime (mentioned earlier) that went above and beyond to help my family. (+) At Contigo our experience was perfection, which we hadn’t experienced at La Paloma up to the point unfortunately. My wife made sure to ask for the manager, Jorge, and share that Erin O and our server Danny V were such great staff members throughout our meal! (-) We returned to our room to see that the ants were still prevalent now having gotten into all of my children’s snacks and a dozen cookies we had delivered to the hotel for our children as a Saturday night surprise. Ants were in my son’s shoes and our carryon bags. It was a mess and my wife had to spend some time on her staycation cleaning our room and hotel furniture, and throwing out so much food! (-) We went to breakfast again at Azul on Sunday morning and Michelle was our server. She forgot to fulfill some of our small requests and our drinks were not refilled in our meal. When she came to bring our bill she open mouthed coughed onto my son and his pancakes. This is appalling! She made n

Excellent hotel. Felt closer to a 4 star hotel. Very good value. Room was large with separate bedroom and living room. Modern bathroom. Large complex with rooms opening to outdoor corridors overlooking a central pool area. Pool area looked very inviting, but it was too cold when I stayed in late February. Plenty of free parking surrounding the complex so never a long walk to the car. Complimentary breakfast which included freshly made to order omelets. A bit of a wait to get one but still a nice touch. Located on the Northeast side of Tucson which made it easy to get out to Sabino Canyon but still not too far from downtown.

I enjoyed my staycation here very much. While some reviewers observe that the hotel is old and dated, in general, that was not at all my experience (except for the drapes in the room which may have been from the last century). Fact is - this IS an old hotel and a Tucson landmark. My room and balcony were comfortable, clean, and pleasant. The soaking tub was delightful. My room overlooked the pool (salt water!) which added to my enjoyment. The bed was comfortable as were the chairs, large ottoman, and small sofa. I liked the computer desk. The grounds abound with native plants. I don’t play golf, but I understand that it is an excellent course. Only one of the two pools was open due to Covid restrictions, but it was thoroughly delightful and there was plenty of shade from umbrellas, decent lounge chairs, and some comfortable outdoor upholstered furniture available as well. I did not use the spa or fitness center, so I can’t comment on that. A few negatives in my book, though. First, the hotel is nowhere near ADA compliant. I understand a major upgrade is in the works so hopefully those issues can be addressed. Second, I think it’s ridiculous to charge for self-parking. Third, the hotel was not following the current CDC guidelines for indoor masking. The few times that I actually had to go into the lobby, I was the only person wearing a mask. When I compare that to a recent stay at another local resort where every single staff person and most of the guests I saw indoors were masked - I think that is inexcusable. Finally, the tv selections are heavily skewed to sports of all kind to the detriment of entertainment. Finally, the bed linens were pretty tired. Overall, I think the Omni Tucson is delightful. I would not hesitate to return or to recommend it to my friends. I look forward to the unveiling of the new and improved resort.

Everything was very good and breakfast very well

Very good 👍