Hotels in Niagara County

"Very nice hotel staff was very professional and very friendly and thanks for the cookies each day and the cookie jar very convenient to restaurants and our fishing boat"

"Great value for money, just a 5-minute walk from the waterfall scenic area, and plenty of shops around the hotel. Although it's an older hotel with a design from over a decade ago, it's been recently renovated. Overall, it's pretty good; the bathroom fixtures are new, there's new carpeting, and no strange smells in the room. The bed is also comfortable. The front desk staff are friendly and efficient."

"We tried to check in a little early, no problem being told, ”rooms not ready yet.” Told to come back in one hour. We did and was told rooms still not ready, come back in another hour. We did and was told only ONE of our TWO rooms were ready, the other wasn't clean yet. We were given the key to the one room and decided to stay there until the other was finished and ready for us. It was a very wet and cold day outside. We needed the heater turned on to make the room comfortable. Smoke immediately started coming from the unit. I went to front desk to advise them of the issue hoping we could get better accommodations. The front desk attendant, Mark, was extremely helpful. He came up to inspect the unit and immediately unplugged it. Then he decided to check the other room were to be staying in and IT WAS CLEAN. He was just not told it was cleaned. The staff cleaning the rooms were at the end of the hall standing around barely making an effort. Long story short, the facility was in a great location, Mark, the front desk attendant was very friendly and helpful, but the cleanliness and maintenance of the Comfort Inn was lacking."

"I went to see the falls. Although this town is small, KFC and McDonald's are nearby, which is convenient. The hotel has a swimming pool, which is quite surprising. The buffet breakfast is also OK and you can eat enough."

"We arrived a little bit early and our host was happy to check us in and offered us a room by the pool on a beautiful day. He also provided us with information on activities we could do in the area while we were visiting which was really helpful. The inn is well cared for and kept beautifully. The location was perfect for our needs."

"Although it is a bit far from Niagara Falls, it takes about 40 minutes to drive. This hotel is very cost-effective, the room is spacious and clean, the breakfast in the morning is quite satisfactory, and the front desk service is very friendly!"

"I paid in cash for breakfast at the hotel, and after checking out, the breakfast money was deducted from my credit card! I have complained to Trip and the hotel about repeated charges, but I still haven’t received any reply or refund from the hotel! I had breakfast in the hotel restaurant and settled the bill by cash. My credit card was charged again after check out! Duplicate charge!! The hotel doesn't reply my email so far. Very disappointed!!!"

"I had a very bad experience with Suzanne, one of the receptionists on the checkout morning. She did not have professional manners and was not willing to give any information when asked about the deposits I made. I was surprised to witness her abrupt communication skills which are rare in hospitable sectors. I think the staff working at receptions are an image of the hotels and Suzanne’s behaviour and manners compromised the Seneca Hotel and Resort’s reputation. The reason I write this review is to improve the staff performance and I do not have any intention to damage the particular staff’s career. Many Thanks."

"Close to downtown Lockport and the locks and not far from Niagara Falls! Very nice hotel and great service!"

"Although no breakfast provided, but I really appreciated the 24hours complimentary coffee, tea and hot water at the lobby. Definitely recommend this place if you wish for a cozy nights at Niagara Falls, strategic location and comfortable hotel. Niagara park is just a few steps away!"