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Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Great
133 reviews
9.2/10
1 night
From €98
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9.6/10
Amazing
MMillennial_saysThe moment you arrive at the hotel, you feel right at home. It's a small boutique hotel with a European flair. Imagine staying at grandma's house, where everything is taken care of and all you have to do is sit back, relax, and soak up the cozy atmosphere. We stayed on the second floor, and I'd like to point out that this hotel does not have an elevator. This hotel has a recreation room, a small restaurant attached to the main house, an outdoor seating area for breakfast, a small bar, and a gift shop. The staff are very welcoming, friendly, and helpful. We had an excellent stay. The location of the hotel is also important to consider. It is a short walk from downtown Victoria, where the main shopping street is located.
JJanineLBWe visited the hotel for our Duex Days event and overall had a pleasant experience. The valet parking was smooth and professional, and the hotel staff were generally polite and courteous.
However, one aspect could be improved: flexibility at check-in. I was running a bit late, so my husband, who shares the same last name and was on the reservation, tried to check in ahead of me. Despite offering to send a photo of my ID and confirming the reservation details, the front desk staff insisted that I had to be there in person. I understand the importance of security, but a bit more flexibility or alternative verification methods would have made the process more convenient and guest-friendly.
Aside from that, our stay was enjoyable, and we appreciated the service and atmosphere overall.
CCindyTsangThe location is slightly off downtown; if you have a car, it's not a problem. Street parking is fine; you can pay $19 for a night. The flat is huge for two people. The facilities are in good condition. There are two Dyson fans, one in the living room and another in the bedroom. We were here in the summer, but the temperature at night was around 12-14. It's good not to have AC in the room, and the room still feels cool enough with the balcony door and the bottom windows opened in the bedroom and the living room, even without turning on the fans. There are washing machines with a drying function in the room, which are free to use, but you must bring your detergents or buy them at the front desk. I liked the living environment and the fresh air here. As it's off the main road, I enjoyed the silent evening without traffic noise.
Mmg37We liked well renovated rooms and pop decorations.
The pool was not specious but my daughter had fun with it.
They provided nice and honest service!
My daughter left her allowance on the shelf accidentally then a cleaning staff took it (of course) but
when she explained that it wasn’t tip, they returned it to her.
I was very touched by their response.
It’s located in front of a mall.
We will definitely be back this hotel.
GGuest UserThe Accent Inns Victoria is a MUST STAY! A friend and I arrived last night for one night as we had a friend having surgery at Royal Jubilee Hospital. Amanda at check in was so awesome. She was friendly, fast and so helpful with all of my questions and even gave me an extra duck! Our room was immaculate, smelled nice and the beds were so comfortable. Extra pillows in the closet was a definite bonus! The location from the hospital couldn’t have been better. And the lobby is awesome because they have a coffee machine and tea so you can fill your to go mugs and be on your way! Bin 4 burger is attached so grabbing a bite and drink was so convenient. 10/10-I would recommend this motel to anyone and look forward to staying there again!
GGuest UserMy friend and I were very impressed with the Arbutus Inn. It was a very clean hotel and was newly renovated. The renovations were very tasteful and our room was very nice. You could also tell that there were new beds. They were very comfortable and had a good design. I was especially impressed that there no ”smoke” smell in the rooms or in the hotel lobby. All in all it was a very good experience.
Mmaire santos adrianoGreat stay at the Sandman Hotel! The room was clean and comfortable, staff were friendly, and the location was super convenient. Highly recommend and would definitely stay again.
VViolaLinSince I went there during the hot season of summer, I didn’t notice that the website didn’t state that the hotel does not have in-room cooling air conditioning. There was a small fan in room 204, and the window could not be turned on for ventilation. I stayed for two nights. When I picked up the room, the hotel staff told me that the hotel had no vacancies and no room could be changed. Even contacting trip.com customer service could not solve the problem of changing hotels. I couldn't have a good rest on the first night. The lady on duty at night was empathetic and told me that the hotel was not fully booked. The hotel staff did not change the room until the next day when the hotel staff notified the manager. There was no western sun and ventilation. The hotel staff highly recommended 👍🏼 which made my trip to Victoria perfect. In summer, hotels without air conditioning are not recommended, and it is also recommended that websites state that there is no air conditioning.
Hotel near Downtown Victoria, Victoria 100% of visitors choose this area
Price per night from:€82
7.7/10
Good
MMichellephenomenal experience at this amazing hotel. All the staff were so sweet and amazing. The indian front desk consoled us in the middle of the night at 4am when we thought the hotel was ******* (it wasn’t’t it’s just us). The hotel offered free gummy bears in the lobby, and when we asked for more, they gave us a whole bag!!! (1 kg, selling for 13 bucks on amazon) The gummies are also such good quality they melt right in my mouth when you put them in. The amenities are so chic and high quality i could eat a child. (my friend typed this idk what she meant) The kitchen equipment is also quite well. The staff also helped us scared a ghost away, we slept like a baby the second night after bathing in the tub. no ac was a bunmer tho.🤞🤞😩😩
VVivianJimenezSadly the room wasn’t clean at all. There was dust and plastic trash on both bed side tables. Other guest left some food leftovers on the fridge which had a weird smell and we reported this but they didn’t do much about it.