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9.6/10
Amazing
BBAIFANGThis hotel is the most detailed hotel I have stayed in Canada! The location is on the pedestrian street, the decoration is exquisite, the bath is full of L’Occitane, and there are two pairs of slippers! Loved, coffee is also a very good brand. Next time I go to Victoria, I will never look at any other hotels. The five-star praise is definitely worthy of it.
Wweiyan****Initially, the Indian receptionist gave me a room with a terrible view. I repeatedly confirmed with her that I had booked a lake-view room, and she kept telling me it was! But when I got to the room, I was dumbfounded 🙄… a tiny, obstructed view, blocked by three trees, and facing the parking lot! So I went downstairs, and another receptionist greeted me, apologized, and then moved me to a room in the center of the room. Finally, I was satisfied 😀. The room facilities were old, but the view and location were unbeatable. Victoria Island is perfect for a slow-paced vacation.
GGuest UserI was in Victoria for a conference at the Conference Center, and Chateau Victoria's location couldn't have been better! Perfect walking distance with great stops for coffee, lunch, or dinner along the way. The Chateau staff was incredibly friendly and helpful with all questions I had and you HAVE to visit the restaurant, Vista 18. There isn't a bad seat in the house with windows overlooking the town in all directions. My server, Scott, gave a fantastic dinner choice (halibut) which ranks in one of the top 10 meals I've ever had! Excellent wine and cocktail choices as well as desserts - as tasty as they are visually delightful. My room had everything I needed including a Nespresso and a small fridge. I WILL BE BACK! 5 stars.
AAnonymous UserVery clean, the beach is very convenient for walking, the sea view is also good, that is, if you drive a large off-road vehicle, the hotel's parking lot can't stop, you have to stop in the public parking lot that is a distance from the hotel, the overall feeling is good.
CCindyTsangThe location is slightly off downtown; if you have a car, it's not a problem. Street parking is fine; you can pay $19 for a night. The flat is huge for two people. The facilities are in good condition. There are two Dyson fans, one in the living room and another in the bedroom. We were here in the summer, but the temperature at night was around 12-14. It's good not to have AC in the room, and the room still feels cool enough with the balcony door and the bottom windows opened in the bedroom and the living room, even without turning on the fans. There are washing machines with a drying function in the room, which are free to use, but you must bring your detergents or buy them at the front desk. I liked the living environment and the fresh air here. As it's off the main road, I enjoyed the silent evening without traffic noise.
KKakka 愛旅遊- A relatively old hotel room is darker, there is a kitchen for family cooking, the location is quite convenient. Breakfast is included, which is acceptable in a small hotel style. The only problem is that the hotel does not provide air conditioning, maybe the weather is still relatively cold in May, so there is no air conditioning service.
The front desk attendants are also happy to provide different information to tourists for sightseeing .
Mmaire santos adrianoGreat stay at the Sandman Hotel! The room was clean and comfortable, staff were friendly, and the location was super convenient. Highly recommend and would definitely stay again.
GGuest UserFrom the moment we walked in to check in we were welcomed my the front desk. Quickest most efficient check in. He told us all about the facilities and where everything was. Great experience.
VViolaLinSince I went there during the hot season of summer, I didn’t notice that the website didn’t state that the hotel does not have in-room cooling air conditioning. There was a small fan in room 204, and the window could not be turned on for ventilation. I stayed for two nights. When I picked up the room, the hotel staff told me that the hotel had no vacancies and no room could be changed. Even contacting trip.com customer service could not solve the problem of changing hotels. I couldn't have a good rest on the first night. The lady on duty at night was empathetic and told me that the hotel was not fully booked. The hotel staff did not change the room until the next day when the hotel staff notified the manager. There was no western sun and ventilation. The hotel staff highly recommended 👍🏼 which made my trip to Victoria perfect. In summer, hotels without air conditioning are not recommended, and it is also recommended that websites state that there is no air conditioning.
MMichellephenomenal experience at this amazing hotel. All the staff were so sweet and amazing. The indian front desk consoled us in the middle of the night at 4am when we thought the hotel was ******* (it wasn’t’t it’s just us). The hotel offered free gummy bears in the lobby, and when we asked for more, they gave us a whole bag!!! (1 kg, selling for 13 bucks on amazon) The gummies are also such good quality they melt right in my mouth when you put them in. The amenities are so chic and high quality i could eat a child. (my friend typed this idk what she meant) The kitchen equipment is also quite well. The staff also helped us scared a ghost away, we slept like a baby the second night after bathing in the tub. no ac was a bunmer tho.🤞🤞😩😩